Is there a way to update Affected Services from an Assets Schema?

[Owen Adams]

Our applications database lives in it's own schema as there is not enough data points within Services for the information we want to know about an application. How can we ensure data continuity between the application schema and affected services for things like responders, stakeholders and tier level. We want to leverage the incident and change management of JSM without having to maintain data in two places.

[Matteo Vecchiato]

Hi @Owen Adams ,

Thank you for your post. I would suggest to create a reference ( a link ) between your own custom object type and the standard Services, instead of duplicating or updating data.

Hope it helps