JSM knowledge base access issue

[Brent Lee]

I am having problems with knowledge base access for internal employees without Confluence licenses. I have followed what I see online and still am running into issues. I have set the permissions for the knowledge base to be "All logged in users". I have also removed the guest space for the user I am testing with to avoid any overlapping defaults. What could be the issue?

guest access below:

[Arkadiusz Wroblewski]

Hello @Brent Lee 

Is the affected user trying to open the KB article from the JSM portal/help center, or directly from the Confluence space/page URL?

Best,

Arkadiusz 🤠 ☀️ 

[Brent Lee]

They are opening via the portal.