Community resources
Community resources
Community resources
Jira Service Management
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We have an internal ticketing system for web projects and rely on screenshots in comments/email replies. When someone pastes a screenshot through their email client we used to see the screenshot them...
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Hi community, we use the JIRA integration in Slack and added some webhooks in JIRA which inform us automatically in a specific Slack Channel about new incidents in our JIRA ServiceDesk . These...
- Question
- jira-service-desk
- atl-int
- slack
- webhook
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I have configured a new issue Types, but I can't make it visible when I have to set the start of the SLA. In practice it only shows me the states. How can i set the start of the SLA when 'Due Date' i...
- Question
- jira-service-desk
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I have added few administrators to our JIRA service desk project as they need to monitor the queues and pull reports. However though they are added as administrators they still get routed to the serv...
- Question
- jira
- jira-service-desk
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When a customer tried to resolve the issue from the portal view, they end up with this error: "You do not have permission to assign issues." I tried it with my user. I raised a support issu...
- Question
- cloud
- jira-service-desk
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https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913213935.html Ref to above URL, If I want to give 'Atlassian account' privilege to my customer, is it possi...
- Question
- cloud
- jira-service-desk
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Having previous experience with Jira Service Desk classic, you might have a few questions about how it differs from Jira Service Desk next-gen. The post below aims to answer these questions. ...
- Question
- jira-service-desk
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What's going on here with the ticket view for a customer viewing tickets submitted by them?
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Hello community, Please, I ask you help: I'm struggling to try to create a task in the service desk where I can put the estimated time to solve this issue. Is there any way that I can put in a...
- Question
- jira-service-desk
- jira-service-desk-cloud
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We are currently using the latest version of JIRA Service Desk as our ticketing system for both internal and external users. We will be using HIPPA sensitive info in our tickets and thus would like t...
- Question
- jira-service-desk
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We have recently upgraded our version of JIRA Software to 8.0.1 and Service Desk to 4.0.1. Since the upgrade our Customer Notifications from Service Desk have stopped working. We have been through th...
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Hi Atlassian Community, I've created a filter which is allowing me to get all data (including the time to resolution, based on a SLA) of my tickets. When I try ta make an extract CSV (current or al...
482 views 1 0 Deleted user March 14, 2019 -
Hello The new installation I cant create 1st project
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Hi, I am trying to add new customers to our Service Desk but when I try to add them I am presented with the error 'Cannot add user, all the user directories are read-only'. This has just started ha...
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We have setup a distinct Confluence space as the knowledge base for a service desk portal. We add more and more articles to this space (with the name CKB). This knowledge base space c...
- Question
- confluence
- jira-service-desk
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Hi, all, there are already many standard answers here, but here I have a more specific logic question: If it is assumed that a ticket is created by the customer via Service Desk, is the same ticket...
- Question
- jira-service-desk
- jira-software
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Hi, In our JIRA Service Desk, we have several users, some of them internal and some of them of the client. We want to limit those external users not to see the reports with the internal user...
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Calling rest apis to create customer in jira service desk cloud. We are using below POST url and getting a response error. Can some help us how to fix this error. POST /rest/servicedeskapi/customer&...
- Question
- jira-service-desk
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When an issue in JIRA Service Desk automatically changes its state from "Waiting for Customer" or "Waiting for Support", it appears as done by JIRA Administrator. But in fact, it's an automatic trans...
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Setting up a custom email address for email requests. Throws back error 'JIRA could not connect to the mail server'. How to go about it please. Image attached.
610 views 3 0 Deleted user March 14, 2019- Question
- jira-service-desk
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Hi I'm looking to export a list of tickets closed within a certain time frame and to include the comments added for each ticket. I have attempted to do this via JIRA Core (Search issues > Resolv...
- Question
- jira-service-desk
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When user send in an email reporting an issue, a ticket is created as it supposed to. However, if the user reply his/her own email that was sent in earlier (email thread now has 2 emails by the same...
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I keep getting the error "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)" Check out our troubles...
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We using Jira clouds SD and Jira Ops , how can we sync the comment example developer/support update the comment on jira ops will auto create/sync the new comment to Jira SD , vice versa as well ...
- Question
- jira-service-desk
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Hi all, Is there an app that allows customers to view the portal and requests made by their organisation?
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