Service Desk - Email Requests - custom email

[Deleted user]

Setting up a custom email address for email requests.  Throws back error 'JIRA could not connect to the mail server'.  How to go about it please.  Image attached.

[Deleted user · Accepted solution]

Got it work with secure imap, smtp-mail.outlook.com & port 993

[Jack Brickey]

@[deleted] , first, as this is a public forum you may wish to redact the email and username. I use O365 and the last two parameters are: outlook.office365.com, 993 and it works fine. Did you Check-out the troubleshooting docs?

[Deleted user]

thanks Jack, much appreciated.  I tried the suggested parameters on POP & IMAP but both come up with a time-out error. I tried several times with the same result. I also tried smtp.outlook.com with port 587, doesn't like it.  Nothing in troubleshooting docs is specific to my error.