Jira Service Management

Why can we no longer see the details of a ticket once it’s been closed/resolved?

• Question
• customer-portal
• jira-service-desk

What does  "isInScope" function returns.....Does it gives the result for custom fields is in used or not........or the custom fields associated to the projects????need to know the exact use and ...

• Question
• jira-service-desk

I want to know the creation dates of the custom fields in my jira........Can I get them....Please do help with this......

• Question
• jira-service-desk

Hello, i hope somebody can help me out with my question.   We have a Service Desk project. After an Issue is resolved it could be necessary to export it as pdf (or maybe something else). At ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

JIRA service desk project where we can set up queues, actions, each queue with our required fields.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Why users are still active, it's already expired JSD license?

• Question
• jira-service-desk

JIRA service desk landing page with capture form This then feeds in to a JIRA service desk project where we can set up queues, actions, each queue with our required fields. We would manage and develo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Good day, dear Support. I configured Jira SAML SSO by Microsoft for my test environment. I have the next questions: Is it possible that AD users log in only through MS Azure AD , while internal us...

• Question
• jira-service-desk

Hi there. I have to implement an approval workflow within Jira Service Desk. Nothing's easier than that - I thought. But then I realized: The decision in this particular process is determined b...

• Question
• approver
• jira-service-desk
• jira-service-desk-server
• server

Hi,   I am leading a support team in my organization. We operate 24/7 and the support service is restricted to "On Call" during the weekend and National Holidays. Currently, we are evaluating ...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi, i wanted to know the procedures for creating the articles, so that when the ticket is created, that related articles should be automatically updated on Jira in the Related knowledge base ar...

• Question
• jira-service-desk
• jira-software

Hi Loading a queue that contains the (time to resolution) column makes the loading of a queue very slow. I have a queue with 12 issues and it takes 12 sec to load with SLA column compared to 2 sec ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

For a customer of ours, the Insight (Riada) and Extensions for Jira Service Desk add-ons are used. Now we want to show a custom field of type "Insight Object / s" on a request type, while limiting th...

• Question
• addon-com.riadalabs.jira.plugins.insight
• extension-for-jira-service-desk
• insight
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

I'm trying to set up a Jira Service desk project in Jira Cloud and running into a problem with sub-tasks. In short, the Create Sub-Task button does not appear for issues in the JSD project. If I cre...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I have a large number of alerts that have been emailed to OpsGenie via a rogue program that was configured incorrectly.  I would like to delete all the alerts (10,000 of them) however I can o...

• Question
• opsgenie

I'm evaluating if Jira Software and Jira Service Desk could be a replacement CRM or Case Management for our current Siebel Oracle CRM system. Does it have Account Management, Contact Management etc l...

• Question
• jira-service-desk
• jira-software

My company has multiple Atlassian applications and add on licenses that have started billing at different times. The monthly payment and reconciliation with our Accounting dept is LONG with all the ...

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

Hello, we have a link from the Jira application to a help document that sits on the same server. It renders as html / text instead of PDF (see attached screenshot). Other PDFs associated to issues do...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good community, I wanted to see if you could help me by solving the next problem. When JIRA SERVICE DESK created ina incidencia, it does not send me the informative mail to the recipient, and I woul...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi there, So I'm trialing JSD and was messing about with Workflows. The organisation I work for was happy to allow allow any ticket to transition to any status. So I added the various statuses which...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hello  I tried to usin this rule, Can someome help us    thank a lot 

• Question
• jira-service-desk

Approval: Is number 2 an approval form that is received? If yes, can the approver view the form anytime after he has approved/declined? Can a dashboard drill down to approved or declined forms per ...

• Question
• jira-service-desk

Hello together, we switched our Database from h2 to postgress yesterday (like described in your article). Now we have the problem that some Users can´t see old opened or closed requests anymore. But...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Very new to JIRA Service Desk here.  Just launched today, in fact, and now I'm finding that I cannot see any of our requests/issues in the customer-facing Help Center.  We have about 12 ope...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,  I am just looking online about Jira service desk Server/Data center version and how scalable it is/ the limitations. I can't really seem to find anything that relates to those versions,...

• Question
• jira-service-desk