Jira Service Management

Hi, I edited the Workflow of  a project so that when a User comments on a ticket, it's status changes to "Client Response" - so that our team can quickly see if a comment has been replied too w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I just purchased a License für Service Desk. Unfortunately I entered the wrong ServerID while creating the License Key. How can I recreate the License Key with the right Server ID?

• Question
• jira-service-desk
• jira-service-desk-server
• server

HI,    I am trying to import new issues in to Jira service desk from out current helpdesk we are using at the moment via a CSV file.  the issue i am having is that the issue key is ...

• Question
• jira-service-desk

Hi there, I am looking at providing specific information on how long it took to close incidents via JIRA - Time to resolution. I have looked at using the created and resolved dates to work out the ...

• Question
• jira-service-desk
• sla

One of my Colleagues made me aware, that the new (some users are in this Testgroup) Jira Issue Detail Page doesn't have the "create linked Issue" Feature anymore (see Screenshots). This featur...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All i have a link on my technical support for as well as my customer form, and i have no idea where is is comming from. I have a URL for service desk and have created a project. The project link...

• Question
• jira-service-desk
• jira-service-desk-server
• server

My customer is unable to view all the service calls that his team logs.       This is my view   Customer View

• Question
• jira-service-desk

Hi, I'm setting up a help desk portal for our users, and I've run into some problems with limiting the access to specific requests. Right now I have three requests in our portal: IT-support HR - ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

I am trying to configure Jira Service Desk, Jira says customers can use the portal to raise issues. while testing it i noticed that the field "Email Confirmation to*" has to a Jira account holder. h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Firstly, I can create a new issue when coming on one of the items in my Confluence list, and I think it is a very handy feature :) I just wonder that is it also possible from a Jira issue to a Confl...

• Question
• confluence
• issue-link
• jira-service-desk

There is 10-15 sec time gap in request and response from jira cloud servicedesk apis'. Can the problem be solved by self hosting jira servicedesk? And if can be solved then what percentage the latenc...

• Question
• jira-service-desk

Hello,  I would like to display the Resolution field on my new JIRA issue view, but I can't work out how to do that.  I have gone to the Issue Layout by selecting "..." and "Configure" wh...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We're testing both products and I think I've noticed a difference I wanted to confirm.  In SD Cloud I can create an automation such that when an issue is created through one of the channels I ca...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a problem. I have 6 request type and their issue types are the same (service request) and i have different screens for view, create and edit. Now i want to have different edit view depend on r...

• Question
• jira-service-desk

I want to validate Date field should not be todays date in Jira service desk cloud version. We are not using any plugin. Is it possible to implement? Thanks, Prashant

• Question
• jira-service-desk

thanks for reading or answering. I have much to learn but I am happy to be here to learn with others 

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

The Assisted By field by default does not have a user/value associated with it so it does not show up under the people drop down, see screenshot. I can create a custom user named "None" and set ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I am setting up a service desk for our company to send in projects to be completed. We created the possible list of projects via custom Service Field check boxes; a project may have more than...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I want the approver to be aware of the price of the item that needs their approval. I have a custom field called price in my order issue type and I would like to include it in the body of the notific...

• Question
• jira-service-desk

Hi  Team, I am trying to get status of the Jira Service Desk issue but not able to get it via Rest Assured in my code.But I was able to get the Jira Service desk issue status by using Jira Rest...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi!   I work at a non-profit that does criminal justice reform in New York City.  We're looking for help setting up some workflows and notifications, and maybe someone who can look at our...

• Question
• jira-service-desk

  Hi All, Everytime I am trying to perform an export for all users and project related data, I am getting an error "We had trouble generating the user list". I am following the link - Sit...

• Question
• jira-service-desk

Can we change the labels of inbuilt fields? Like "Assignee"to Assigned to"", "Reporter" to "Reported By"

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am configuring service desk for my company. When I land on the homepage of Customer Portal. 1. Find Help & Services -- It should be linked with Confluence Knowledge Base. I don't have Confluen...

• Question
• custom-field
• customer-portal
• home-page
• jira-service-desk

Hi there, We using Jira Service Desk with such business-process: We have Line one (L1) support who have to solve tickets no longer than an hour, if it necessary to spend more time for resolving, the...

• Question
• jira-service-desk
• jira-software
• jira-software-server
• server