Notification when a customer's feedback is done

[Keros Perez]

We need to configure Service Desk to send a notification when the customer fills a customer satisfaction feedback (the stars).

We need to inmediatly know when a feedback is under some degree. But it will be enough for us to configure the software to send us a notification anytime a feedback is done.

Is there any way to configure it?

[Ignacio Pulgar]

Hi Keros,

A way for doing so would be like this:

1. Save a filter with the following JQL:
   "Satisfaction date" >= -15m AND Satisfaction < 3
2. Subscribe to that filter every 15 minutes.

Having set that, you'll be notified every 15 minutes of the new satisfaction scores lower than 3, rated in the last 15 minutes.

Hope it helps.