SLA reporting

[Victor Lubuku]

Hi All,

I have created a filter to have the list of tickets in my project selected by ID, category, country, Time to first response and Time to resolution, etc...

When I try to export the Excel or CSV file, all the other custom fields such as category and country are exported on the file but I am not able to get the SLA time to first response not Time to resolution. I have to manually add them every time as I use Tableau for my visual reporting monthly. No need to say it is a tedious task that I would prefer to have automated.

As per the below, you can see the fields that I have on the report but no Time SLA is exported. I, however, get the Created date on the file.

Is there a way to automate the Export file to have those SLA added?

Thank you,

Victor

[Jack Brickey]

If you are on Server 8.0 or higher you can export SLA

if you are on cloud you cannot yet - JRACLOUD-62457

[Victor Lubuku]

We have moved from Cloud to Server more than a year ago.

Is it an automated option to get SLA exported, is there something I am missing to have them?