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Jira Service Desk - Client Portal "Look and Feel" permissions

Tony Vlcek
Tony Vlcek
Contributor
November 15, 2019

I have added a user to Service desk. I want him to be have all the Admin permissions.

I have assigned this user to the jira-servicedesk-users group and I have given him the Administrator role in Service desk: Project settings > People

 

However the user is still not able to do everything. He can't for example update the Look and Feel of the customer portal.

 

Am I missing something? Is there some other role or group that I need to assign? 

Thank you?

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Jack Brickey
Jack Brickey
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November 15, 2019

They need to be a Jira admin not just a project admin. I would not advise that though. 

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Tony Vlcek
Tony Vlcek
Contributor
November 15, 2019

Oh I see. Thanks for clarifying.

It does seem strange to bundle "Delete everything" permissions with "Change the color of the portal background" permission into one Role.

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Jira Service Management
Jira Service Management
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