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Jira Service Management
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Where is the REST API that allows a customer to trigger the forgotten password flow. We want to replicate the login and forgotten password flow in our custom UI (ReactJS) for customers without using ...
836 views 2 0 Deleted user September 3, 2019 -
Dear Sir / Madam, How to update Jira Service Desk (Server) license from Evaluation to Jira Service Desk (Server) 3 Agents Starter License? JIRA: 6.4.4 JIRA Serv...
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I can browse the REST API here: http://localhost:8080/plugins/servlet/restbrowser#/ But I can't find anywhere where it shows which REST API version is installed. My Jira version is 8....
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Is it technically possible to tweak Jira SD in such a way that common service desk users (role Service Desk Team) are able to create, edit and save custom queues, filters and reports? My team is com...
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Hi, When i add "ABC" under Organisation field in JIRA , all the users exists in ABC should get a notification about the Ticket. The notification is active but no one get the Notification...
- Question
- jira-service-desk
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Hello, I have set, in most of my workflows, a series of post functions that change the assignee automatically. One such post function in the transitions works on copying the current a...
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When customer click on attached image in request result - error window "this image failed to load" jira SD 4.3.3 Jira 8.3.3 Language Russian
- Question
- jira-service-desk
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Hi I am trying to Set Request Token using Curl Put command using JIRA Rest API curl -X PUT -H "Content-Type:application/json" -u admin:admin -d '{"token":"u511nbjarz6u6f7xhzdji29i91j339","iss...
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When I use conditions and validators, I can't make the approval no sense.
- Question
- jira
- jira-service-desk
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How can i know in my JIRA instance how many email groups are created and how many groups receive email notifications. Is it possible to get list of all email groups and emails created
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Hi, we had some weird thing happen in our Jira instance. I just noticed in our audit log, that a user, who does not have Jira Administrator or Jira System Administrator permission, copied a...
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Hi, We are exploring Jira Service Desk as our ticketing Tool. I have the following questions related to fields and workflow: 1. JSD provides a separate feature for "Version". We hav...
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I am looking for a way to show which members of the team are responding to tickets the fastest, I was thinking of using Average time to resolution on the y axis and asignee name on the x axis. Curren...
- Question
- jira-service-desk
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Customer's within an organization are not receiving notifications about comments, statuse changes, etc from others within the same organization although I believe the notifications are set up correct...
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Hi I've been able to grab this example script but am receiving errors so unable to get it working import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.is...
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Dear all kindly we was having many tickets from before and everything is changed now what we can do to have it again Edited by Iago Docando: The tittle "Top Urgent" was ...
- Question
- jira
- jira-service-desk
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Hi I try to set up different SLA for different organisations in same project I have try to create a JQL question, but I get "Error in the JQL Query: Expecting a field name at the end of...
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Hi: Is it possible to set up an effective range of dates of SLA? I need to set up a project with SLA for 2019. Then set up new SLA values for 2020, but this new SLA must not re-calcula...
- Question
- date
- jira-service-desk
- sla
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Hi is there any dashboard for Jira Service Desk ? or any gadget for SLA? i can see it in reports but i need it in my own dashboard for monitor
- Question
- jira
- jira-service-desk
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I just created a new service desk project, and opened a new ticket. Under IT portal. I answered the ticket in the admin. But when I go back to the portal and search, it doesn't show up? How does that...
- Question
- jira-service-desk
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I was trying to make a double approval process in a workflow but wanted to add a second approval toward the end of the workflow with a double approval before it could then close out the issue. ...
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I would like to create a distribution group to receive notifications but only during "outside business hours". Is there a way to configure notifications to only send during specific times?
- Question
- jira-service-desk
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We have set up everything in our stagging we have 7 projects and important data . we have configured some scripts through script runner , Now we want to move entire stagging data to production .Can a...
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Hello, I would like to know if it would be possible to put queries by default without having to put them in a group. to prevent my clients from searching as default queries. cordially Mr Frédéric Dup...
- Question
- jira-service-desk
- cloud
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I was wondering if it was possible to have a graph in my dashboard showing the average age of a ticket by assingee, which gadget should I use and how should I configure it?
- Question
- jira-service-desk
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