Community resources
Community resources
Community resources
Jira Service Management
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Jira Service Desk Cloud version. The big search bar on the center of the customer portal (the very first thing customers will type into) doesn't seem to search for any existing tickets? It only find...
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Using Service Desk Cloud. Trying to add new portal only customers. When I choose the Customers tab, it doesn't load. After several attempts to refresh the page, it will typically lo...
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We recently upgraded our on-premise JIRA environment including upgrading Service Desk from 3.5.0 to 3.16.0. Prior to the upgrade we would see the Pages icon at both the top and bottom of the issues ...
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Ever since our upgrade to the latest version of JIRA and Service Desk, when a ticket is opened, it seems to be created using an existing ticket ID. For example, a ticket was opened this morning with...
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We have issues that get linked by the "relates to" task, and we were wondering if you can move linked tasks together? So when you attach a "relates to" task to another task, is this a way to move th...
- Question
- jira-service-desk
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When resolving a ticket in a cloud instance of Jira with Service Desk using the Default Notification Scheme; When a ticket is resolved and event type is set to "Done" the system correctly sends a not...
- Question
- jira-service-desk
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We use JSD for internal requests and the vast majority of the users that leverage it do so as unlicensed users through the customer portal. Often these users receive links to the "back office" issue ...
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We have Jira configured to use LDAP (AD) as a primary source for user-accounts, "JIRA Internal Directory" as secondary. In our Service Desk projekt we have configured that everyone can share the iss...
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Hi! We are planning on moving from Self Hosted to the cloud option. Do you guys have any conversion tools that we could use or do we need to configure everything manually again?
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When I tried to upload a favicon, it says "Failed to upload image from file favicon.png. The MIME type image/png is unsupported. PNG, JPG and GIF images are the only supported formats." However, the...
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I have created a filter in Service Desk and want to export it to Excel. The "Custom Field" Organizations should also be displayed. In the Excel list, however, the value displayed is not the name from...
- Question
- jira-service-desk
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Hey there, we do automatically close Issues after they have been 14 Days in "completed" Status. How to configure JSD that Customers can't answer on Closed Issues anymore - if they answer on closed ...
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I have a new phone number and when I need to get a verification code from Evernote, one is sent to my old phone. How do I change the phone number attached to my account. I do have the Single use back...
- Question
- jira
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How to convert custom select list to text field in Jira based on some condition
- Question
- jira-service-desk
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Hi, I want to set a mandatory fieldby the request type service request, but when i press the update button nothing happens. I can't set the field manatory...what's wrong? Thanks in advance....
- Question
- jira-service-desk
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Bonjour je travaille actuellement sur jira service desk , est il possible d'ajouter un bouton fermé sur la page de saisie des demandes voir ci-dessous. je voulais donner la ...
- Question
- jira-service-desk
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How do i hide project for one organization from the others (all projects are shown in the client portal) and we want them to see only project relates to them Also how do we setup auto ticket...
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Dear Support team, We have the following issue with Jira Service Desk (server version): We have added “request Participants” in the list of fields for Jira Service Desk issue creation (scr...
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We are in process of evaluating JIRA ServiceDesk and looking out for both Server and Cloud options, please help in explaining key points we have: Can we link Cloud version to an existing Conf...
- Question
- jira-service-desk
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I am getting a problem with Jira Service Desk: I installed my Jira Service Desk(within MySQL DB locally) on CentOS Linux OS 7.5, Microsoft Azure Cloud. Iptables and default Azure firewall was used a...
- Question
- jira-service-desk
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Hi there, I have a question about email threading, it seems every time an agent sends a new ticket reply from Jira Service Desk that creates a new email at the client's Outlook, is there a setting w...
- Question
- jira-service-desk
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...assword Allow Zapier to access your JiraAccount? Base URL Enter your full publically accessible Jira URL (with https:// and trailing slash). Might be an on-demand s...
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Hi there, I am looking to either pop-up a 'Canned Responses' screen to pop-up or automatically send an email using the existing template when the ticket status is changed. Is that possible? ...
- Question
- jira-cloud
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Hey, we're using Jira SD Cloud with one external IMAP Account to receive E-Mail-Requests an all the other Stuff, which is sent to our public Mail Adress. We have different e-mail-f...
- Question
- jira-service-desk
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How do I setup the Asset Custom Filter Configuration? Can I only use this Asset Field if I purchase a Asset Management Add-On? I created my own Asset Management project using Jir...
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