Community resources
Community resources
Community resources
Jira Service Management
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I started using the cloud version of ServiceDesk. I successfully paired the project with an IMAP to automate the creation of the tickets. All good. Then I tried to communicate using the ...
- Question
- configuration
- jira-service-desk
- notification
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Opsgenie Features Q: All features on the side bar are not being displayed. How can I access all of them? A: If all Opsgenie features are not visible on the left side bar, ...
- Article
- opsgenie
- opsgenie-tips
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The CSAT is properly translated to my system default language, but the descriptons below the stars are not. How can I translate them? Thanks!
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Hi Everyone, Newbie to Jira Service Desk and trying to figure out how to do some things and any help would be appreciated. I am trying to create a classic service desk project but the templates ava...
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If you're already using Jira Service Desk, you might want to think about integrating with Opsgenie. The integration takes just minutes to set up and has two main use cases to help IT and Dev teams re...
- Article
- jira-service-desk
- opsgenie
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Hello, community! I need to translate those texts because I have a client on Chile that needs those texts to be in spanish, but theres no option to translate them by using the Translat...
453 views 1 1 Deleted user June 5, 2019 -
Hi- looking for the best way to let jira service desk customers see ONLY the service desk tickets ALL members of their company create, and not see any linked internal tickets (to another project). N...
- Question
- jira-service-desk
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Ultimately, I need to troubleshoot why my notification's helper says an email went out or at least that it should've gone out based on the notification scheme and role of user ("Reporter") but they d...
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...ave already opened up the public permissions for our project (discussed here). We are trying to find the public URL that we can provide to customers. Where can we find it? Thank you.
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When Switching between Groups in the Customer Request Portal (Service Desk) using Internet Explorer 11 the Desk always says: "There are no request types configured for this Service Desk.". Doing the ...
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....log CATALINA_HOME: C:\Atlassian\JIRA 05-Jun-2019 16:44:49.363 INFORMATION [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true 05-Jun-2019 16:4...
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I spent hours yesterday working on our knowledge base and was not ready to publish for public view. It kept saying 'changes saved' at the top, now I can't find the article anywhere. Please help!
- Question
- jira-service-desk
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Hey All, I am trying to use OpsGenie API - specifically the "who is on call" one (https://docs.opsgenie.com/docs/who-is-on-call-api) however no matter what I try I always get the 'unauthorized' resp...
4,944 views 1 0 Deleted user June 5, 2019 -
Hi! How can I add a mark, a signal similar a flag (a dot, a V check...) on a issue, that is visible in the backlog? In my necessity, this mark don't generate e-mail notifications and it is a checkb...
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Hello Everyone, I saw OPSGenie at the Summit this year and it looked really cool! I made a note to look into it when I returned home. Since then one thing that has become an important is...
- Question
- opsgenie
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Hi, I'm using Jira Service Desk 4.1.0 Server, and currently, new customers can create an account on the customer portal, but they are not assigned to a group or an application. Then, I would like to...
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Is there at Jira Service Desk the possibility to have a Black List of emails address FROM for the email Request?
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My users cannot transition their issues. These users are from the R&D and are not defined as agents. From permissions point of view, the users are correctly defined. What am I missing?
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I'm administering an instance of Service Desk, and we would like comments to be able to be added to resolved issues. Currently, for example, when a user emails to say "Thanks!" after we resolv...
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ticket close but SLA counting. how to resolve this issue. Please refer the below screenshot.
- Question
- jira
- jira-service-desk
- sla
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Hi Community, I have Jira Service Desk (Cloud) set up to receive requests from our customer via Email. The issue I have is that I can't add a participant or watcher to an existing issue in orde...
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I created a group and nested it into a group that has application access, and also want to assign a global permission to that group. When I go to global permissions and search for my group in t...
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Background We have set up a service desk for a client, in order for them to easily create tickets and issues in regards to our service. They log-in and check the Help Center daily to check status an...
- Question
- jira-service-desk
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I'm testing our JSD (Cloud). I send in an email from my personal email -> Task Created (Good) The email comes to our support account, but it doesn't have a JIRA # on it . I understand r...
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We have a service desk set up with a portal. We want users to create issues via the portal, so we have not publicized the email address, although it is set up to accept email requests. Here's what w...
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