Community resources
Community resources
Community resources
Jira Service Management
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Hi all, is there a possibility to automate a filed change based on who is the ticket assigned to? I need a field to change when someone assigns a ticket to a specific agent (or list of agen...
- Question
- automation
- developer
- jira-service-desk
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I would like to see exact date and time for comments, ticket creations etc. We are on the cloud version. I looked around but didn't see any answers to this. Please advise.
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Hi all, I'd like to do the following: - my transition screen has two fields: MyField (custom text field) and usual Comment field (built in) - during transition the content of MyField and Comment i...
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Scenario: Service desk projects are configured to let anyone with an account in the Jira site to raise requests in the respective portal: - Customers can log in to the portal of portals (help c...
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What are sub-tasks in a story? Who creates it? Suppose I am writing a story for login screen, can OTP authentication be a sub-task in it?
- Question
- opsgenie
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I am new to Jira . Please help me get the last commented issues of an user for my cloud Jira .
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Hi, We are starting with Jira ServiceDesk. I would like my customers to see the number of hours spent on an issue in the overview page of my Requests. Is there any way to get this done. trie...
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We try starting with 8.3.0 JIRA Software and Jira Service Desk (both updated today), but incoming emails for Service Desk run into a java heap space error (see error log below). Jira-Service java me...
- Question
- heap
- java
- jira-service-desk
- memory
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Hi, Users will only be notified on responder alerts on priority P2 or P1. For P1 and P2 alerts an incident will be created (Associate, Owner and Responder). Global Policies: 1. Decrease the priori...
- Question
- opsgenie
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If I have a sprint running and at the same time bugs appear, what is better: to create a separate project for the bugs or watch them from the spint?
- Question
- jira-service-desk
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Good day! I can not get custom field from the system field linked Issues((
- Question
- jira-service-desk
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...mtOffset":"(GMT+03:00)"},"calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States)"},"canChangePassword":true,"canUpdateUser":true,"a...
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Hello, I could see a lot of technical users for each integration with a license for Jira Service Desk: com.okapya.jira.checklist@connect.atlassian.com io.toolsplus.atlassian.connect.j...
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We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?
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When jumping from Basecamp to Teamwork PM back in the day, the Teamwork team was cool enough to hop on a call to listen my desired workflow, and inject almost immediate A-HA moments. So far, my exper...
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Hello, I’m trying to setup a new queue to exclude a certain word “KACE” contained in the summary field but can’t get it to work with JQL: Summary is not “KACE” doesn’t work for me. Anyone able ...
- Question
- jira-service-desk
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The use case is - customers are using one service desk project and partners another one, and via the knowledge base (Confluence page) I would like to provide different type of documentation for them....
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I want to build out calendars base on groups of a single project. I have two groups a Server team group and a Help Desk team group. I want to show the issue type that each group team is getting. ...
- Question
- calendar
- cloud
- jira-service-desk
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I have configured Approvers so that at least 1 of my agents can Approve the request. I want to point out that I don't want the customers to choose an approver, as they are pre-defined. I...
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Here are the latest updates in Jira Service Desk Server and Data Center 4....
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Our Jira Service Desk has multiple customer organizations. Is it possible to have the JSD issues get a custom issue ID that includes the customer organization? So an issue from custome...
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Hello, we are running Jira SD and receive most of our support inquiries via mail. how can we preserve the original mail as .msg file attachment in the newly generated ticket along with the other fi...
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Hi Everyone, We have configured the outgoing email (SMTP Server in JIRA), we have updated the Timeout is 10000ms & SMTP port 25. Configured the email requested for JSD projects support requires...
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I am new to JIRA service desk. I need the project admin to receive issue created email notifications. I have setup the default notification scheme how I want it and the admin is set as the project le...
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We are trying to adopt Jira into my company and we are having some difficulties in the implementation. Our company is divided into several departments and our idea is to create different Jira projec...
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