Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am running a project to implement a service desk tool but most are way to expensive or an overkill (and to expensive) for smaller companies. I have previous worked with the Atlassian suite an...
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Hi everyone, we've just started using Jira Service Desk and faced an issue. Our team has several technical specialists to solve technical issues and one non-technical specialist acting as first...
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As admin, how to I recover a user story been accidently deleted in jira cloud?
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I'm trying to config the Service Desk email but I always received an error message : SOCKS: TTL Expired
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To authenticate to the system, if the client does not remember the password, they do not have a password recovery option. And the administrator does not have this option within the system. Has anyone...
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Hello, I have one problem while exporting issues . When I write JQL in search bar , everything is ok:(Please see attachment file "Capture") When I export these issues , my excel file looks like t...
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I bet it's very simple but it's not obvious in the GUI. How can you show an 'unsaved comment' and save it?
4,437 views 5 1 Deleted user December 24, 2019 -
Hi, community! It's a disaster! We have a five projects in JSD Server with 500+ requests in Russian and search were worked fine before changing to new view. Atlassians said that we can't revert por...
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Jira notifications mail not delivered to agent users.
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Hi, I had created a sub-task issue type "Sub-Task with Approvals". For this new issue type I am sending approval mail (with Approve and Decline buttons) using Customer notifications. This is working...
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I created a custom field called, "Assigned to Group" and later created an SLA called "Assigned to Group" Unfortunately the SLA created a locked custom field called "Assigned to Group" and now some o...
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Hi Team, I am trying to connect rest api with excel 2013. I want to import all api data into excel report. But when I am trying to connect with API through web, it is showing error:...
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ex: Current project query : project = "ABC" AND Team = "Upgrade" AND type = "Test" ORDER BY cf[14961] ASC Planned to Move below : project = "DEF" AND Team = "lower" AND type =...
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The help text appears larger than the field labels, and makes the portal appear very crowded. Is there a way to: 1) Decrease and/or italicize the help text font? 2) Increase the field label font?&n...
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We have a the need to send an email when an urgent help desk (Service desk) ticket is entered.
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Hello, "allow logged in users (or even anonymous users) to comment on knowledge base articles." Where can i find the option to allow anonymous users to comment articles? Best reagards Falk
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After upgrading to build 4.6.0 fields do no display correctly and I am unable to select anything from the field
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Can I send email triggers once either a status of the issue changes or on custom actions?
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3) Can I create a condition: mandatory checklist, for customer in request form, in customer request view in customer portal and for agent in issue screen?
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Kindly help me to change admin password
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Good afternoon, there is a need to combine two Jira SD servers into one, because we purchased 2 different licenses for 25 Jira SD users. At the moment, we have deployed a second server and applied t...
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- jira-service-desk-server
- server
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SLA not shown in issue pag
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auto populate the current logged in username in user picket fields and related email in email field
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Hi, I am using JIRA ServiceDesk and anyone with Customer role can not select employee_names from user picker box while i am as an admin can do that. is it because they are customer license and dont ...
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