Option to add Organisations (or add Customers to an Organisation) not appearing

[Warren Rowe]

The documentation states that "Both administrators and agents can add organizations to a service desk project." however the option to add an Organisation only appears for my Site administrators and jira-administrators. Users with the project roles of Administrator or Service Desk Team do not get this option even though they can add Customers.

What am I missing?

Regards,

Warren

Documentation reference: https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-organization-to-a-service-desk-project/

[Avinash Bhagawati _Appfire_ · Accepted solution]

Hi @Warren Rowe ,

Can you please check what is global configuration for organisation management. Please find below screenshot for your reference.

Thanks,

Avinash

[Warren Rowe]

Hi Avinash, thanks for that. This admin page is a little hidden so thanks for pointing it out.

Regards,

Warren