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image removed by remitent message

Gustavo Ibarra
Gustavo Ibarra
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December 27, 2019

When a customer sends a ticket reply via email, we don't receive attached images, but instead get a message saying "Image removed by remitent" on the comment.

 

Is there a solution to this issue? It doesn't happen with all images, but with some.

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Fahad Siddiqui
Fahad Siddiqui
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December 27, 2019

Please check the type of images which is not appearing as attachments. 

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