Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I want to have a clear understanding of JIRA ticket priorities and their SLA's. We are using JIRA ticketing tool in our team but few SLA's were not clear for us. For eg: We have the...
- Question
- jira-service-desk
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In an effort to reduce the number of projects we have within Jira and Jira SD we are trying to use the existing projects. Can I setup a portal for customers that will create tasks in existing Jira pr...
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Hello, We are in the process of setting up Jira Service Desk and Confluence. When a customer use the portal to raise a ticket the system automatically suggests relevant articles from Confluence. Thi...
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Hi, we're planning on using Jira Service Desk. Right now we have set up a queue for emergency questions for our customers, we want this to trigger an e-mail or something else so a member of our team...
- Question
- jira-service-desk
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We have closed or resolved issues, now our customers sends a mail and an additional comment will be deposited at the "old ticket/issue". What we want is: No comment should be added on resolved/close...
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Hello I have a issue that this issue work with "ToDo -Done" workflow, and this issue has one or more linked issues with different workflows. I want: main issue changes to "Done" status automatical...
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Hi, I want when someone post comment in portal, approver received mail about this comment, I've added in notification scheme but itsnot working
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Hello! I am currently running JSD 4.1 on Data Center and I have an SLA that is decided to be 20 days. However I can't seem to set the SLA to 20 days in jira instead I have to set it to 160 hours. Th...
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Hi Team, We have added the JIRA service desk with 3 agents free plan but once activated the Service desk by default more users are adding in to agent list so we are getting user limit exceed...
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I don't kow how do it. Please help!
- Question
- jira-service-desk
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I'm looking for a app/add-on that is going to copy/paste at the click of a button with the name of the current user and some template text I define somewhere. Thanks, Radu
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I have a certain customer (automated services using email account) that sometimes generates hundreds of requests daily and uses all my free plan notifications for that day. Is it possible to disable ...
325 views 1 0 Deleted user November 12, 2019 -
Hello Teams Do we had a method to make the field option to be dynamic base on ticket status. For example Status = open , the field value is 'None' Status= In Progress, the field value has...
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We would like to create an automation that changes the issue type from "email" to "alert" for emails that are sent from our monitoring systems. Is there a way to create a condition based on an email...
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Good Afternoon - I've skimmed a few articles and the site for information (including a checklist) that would help us with implementation planning, The materials I've seen so far seem to be for a self...
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I've read all the posts....I've done all the steps. I've disabled customer emails via customer notifications and deleted them in the app notifications. The email still sends notifying the...
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Im looking for a way to filter/ link issues in different projects based on their labels. for example. If i labeled a issue in project "A" with "development", can I make an automation ...
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This is ridiculous that I can't even get support to get my server up and running. I need to update the Server ID associated with the license key. How can I do that? I am running out of time ...
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I see how we can change the banner color/image, but I don't see any customizable settings for the lower half of the customer portal page. It appears completely white right now. Is there a way ...
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I want to change the status or component of any values to a ticket without actually opening it. Can I do it while looking at the queues? example, you click on project, you see all tickets in a list w...
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The project has different types of subtasks. Now it doesn't allow me to select what kind of subtask to create which had a different screen scheme associated. How can it be resolved? What...
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I am having a very difficult time finding where I can set up the eMail template for each project (we are using it for each Client) to have the logo and signature line in place when a user responds to...
- Question
- jira-service-desk
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Can I make my own set of custom default queues and apply it to all of my 50 or so projects? Is this possible? Or will we have to go into each separate project and make our own set of queues? Can we d...
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I cloned a old ticket and it picked approvers from there, but we have new set of approvers for the same request type. Can we have the new approvers for the cloned ticket as well.
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Hi Team, We are currently using JIRA Service Desk 3.13.2, We have recently received an Security Vulnerabilities on this version . I can see that there are 2 mitigation's mentioned on that page...
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