Community resources
Community resources
Community resources
Jira Service Management
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Olá! É possível exportar os dados da pesquisa de satisfação dos clientes para o Excel. Gostaria de poder gerir em uma planilha os resultados obtidos diariamente com as notas enviados pelos clientes ...
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Hello, When I am configuring my Request Types in the Fields tab there is a Help and Instructions (Optional) fields and next to it is a Links field. Where do I edit the Links field? I am assuming t...
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Hello everyone, I have the following question: when an issue is created in Project A, and then moved to the Project B. How can i detect the time of moving? Thanks
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Hi everyone, For our Service Desk application we are facing situations where incoming mails getting lost. After some research in the logs, we found out that the status of the mail item is always se...
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Hi Everyone I have a service desk in JIRA, we separate issues by request type to allow us to gather metrics on what we are spending our time on each month. Is it possible to have JIRA send us...
342 views 1 0 Deleted user October 22, 2019- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi all, I am creating a Jira Service Desk dashboard with time to first response gadget. Even though I created my custom calendar under SLA's by excluding weekends, this gadget does not exclude...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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Hi @Angélica Luz , We have noticed that when creating a ticket “on behalf of a customer” via portal, system does not recognize to which Organization that customer belongs to. Instead it s...
- Question
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We've set up our notification preferences as in the screenshot attached because we don't want users getting hundreds of emails and we use the iOS and Mac apps to use Jira. We get push notifi...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- mac
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I am using Jira Service Desk 3.15.3 and Email This Issue 7.1.2 addon. Incoming mails are processed by Jira mail server (system > incoming mail ...) and Email This Issue Mail Handler. Problem is wh...
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I know there are tons of other posts similar to this one, but i didn't find a helpful answer in them. Hi, in our Service Desk, we would like to have a column in our queue, which displays the full c...
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Hello, I want to ask if it is possible to create Jira issue from Jira Service Desk ticket automatically? The situation is following: When ticket is open in Jira Service Desk it should be automatica...
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I am adding one new issue related to access request. Once the request is been raised. 1. user Line manger will approve. Now i want to add one more approve. I am adding two fields Filed Nam...
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We need to generate A report that number of days ticket has to be open in an excel sheet .
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We need A weekly report that particular agent worked on issue and how much time he spent .
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We are using Jira Service Desk to receive issues/questions from customers and Software Kanban boards to allow teams to work through them. I have managed to created the "linked issue" so that a Kanba...
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We have occasions when our customers are submitting JSD tickets with other users added in the CC. 1 - When we reply to the cutomer, will the CC'd users be able to see the CC'd response? 2 - When we...
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One of my users (that I know of) receives some (but not all) notifications for issues they are not associated with in any way. The notification shows that the reporter is sharing the ticket wi...
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My group and I have to do monthly reports of trouble tickets issued per month by project. We would like to know if JIRA has a tool or application that can already do this for us. If so please tell us...
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After given full access to a new admin we are not able to see the admin queue. Like if the admin is assigned a ticket we are unable to see his tickets in the helpdesk all open tickets. Ho...
333 views 3 0 Deleted user October 21, 2019 -
Receive a Security Token Missing message. This is new - we are doing the same thing earlier and no issue.
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Is there a way to restrict the ability to transition a request type only if you are the current assignee? This is for a next gen project that has rules on transitions to automatically assign t...
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Using Jira Next-Gen Service Desk for the Cloud, is there a combination of settings I could apply that would let a user or group see the issue queue but not be able to create issues? We are a contract...
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Bonjour, Est il possible de créer un servicedesk avec un modèle Kanban afin de permettre au support technique un meilleur suivi des tickets?
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ello A Customer in Jira Servicedesk see count of requests but cannot see own request, in Requet(top of page) written 3(count of requests) but when click it no thing showed in service desk. thanks ...
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Cannot add weekdays or modify in SLA calendar. The option is not appearing .
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