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Community resources
Jira Service Management
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Hi, I've created a custom Listener on ScriptRunner that will be triggered everytime a customField is created, it will give the name and ID of the newly created CustomField. So far I've mana...
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I want to create an automation rule conditioned by the support language because I want to send customer notifications based on the support language but I don't find any field or function to use in on...
- Question
- automation
- cloud
- jira-service-desk
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Hi, We are using Jira Cloud. Our customers have alerted us that comment creation by e-mail was not working. I tested it: I created a test organization, added my personal e-mail as "custo...
- Question
- cloud
- jira-service-desk
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We have an on-premises installation of ServiceDesk that requires the ability to process incoming emails. Over the last few months, the following Scheduler Administration jobs have intermittently stop...
- Question
- jira-service-desk
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Hello Atlassioan team, I prepared an import file in the MS Excel. There is column "Description". One cell in this column contains several rows where each row is created with the key <Alt>. Af...
- Question
- jira-service-desk
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Hello, I just had one of our users create a ticket and I created one as well but the ticket was not created on Jira Service Desk. I need this fix asap since our company is working from home.&...
- Question
- cloud
- jira-service-desk
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I would like to be able to add issues from Jira Service Desk directly to my Jira Software.. I'm using the Cloud version in both cases. At the moment the only way I can figure out how to do it...
- Question
- cloud
- jira-service-desk
- jira-software-cloud
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I am trying to implement on my Service desk the predefined Automation where a comment (from anyone, customer portal) will re-open my ticket. Rule works until the Transition step, where i get t...
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JIRA Service Desk 3.16.0 Adaptavist Script Runner for JIRA 5.5.3 Already did a re-index but all Customer Request Types still won't show when trying to map a behavior to a Service Desk.&nb...
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...irst step is to access here https://confluence.atlassian.com/ajcm/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428328.html?permissionViolation=true but it shows a message s...
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Hi all, I'm working with one of my colleagues to set up Jira Service Desk. The primary channel that we'll use to raise tickets is email. Consequently, I've defined an email template to help u...
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Tickets raised by the (unlicensed) customers to our servicedesk help center are no longer visible to them when they are given access as licensed employees with confluence access. The tickets are sti...
- Question
- cloud
- confluence
- jira-service-desk
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После создания заявки в СД и нажатия в почте кнопки view request открывается страница заявки в нечитабельном виде, после обновления страницы остается такой же. но если нажать например на значок видим...
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What are the dependencies and group ID needs to add the POM and atlassian-plugin.xml file to make the jira plugin installable and for jsd api while working in IDE.
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I'm trying to use automation to automatically update a custom field after an approval button is pressed. I was unable to determine how to get scriptrunner to be invoked using a post function on a ...
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I am not able to find Server REST API to list customers/users without organization. Users in organizationID 1: rest/servicedeskapi/organization/1/user Is there any solution?
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The company CEO whants to see all issues from the portal. Te project uses organizations, the CEO belong to all organizacion, so he can acces and see all the issues that belongs to these organizations...
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As microsoft is removing Basic Authentication support in October will Office 365 Email accounts tied to our Service Desk still work correctly? Is Jira implementing changes so that thes...
- Question
- jira-service-desk
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I have a customer who uses Asana, and I want to have them use the Asana Jira Cloud app so that they can create tickets in our Jira Service Desk when they create tasks in their Asana system. Using the...
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Wondering if there's a way for our different project managers to receive emails when someone completes a survey so they can respond to feedback in a timely manner. Some projects receive very few tick...
- Question
- cloud
- jira-service-desk
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How do we add participants automatically when issue is created. The option is not there when setting up automated rules? There are plug ins but you have to pay for those. Thanks Cih...
- Question
- cloud
- jira-service-desk
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We want to have custom Service Desk notifications where we do not want all our users to delete issues, when we remove that notification keeps appearing in our queues on the Service Desk Project "The...
658 views 3 1 Deleted user March 17, 2020 -
Hi, A manager recommends that we change the wording on the issue management screen. I can't find the field or form that I need to modify this text or even remove the option completely .&nbs...
- Question
- jira-service-desk
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we are considering adding Jira Cloud Service Desk to the Atlassian products we already use. but have questions to answer for due diligence: 1) does Jira Cloud support Single Sign On? Is there ...
- Question
- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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Is there a way to set up alerts for ticket items that have been sitting in the queue for a certain amount of time? For example, a ticket has been sitting for 60 minutes and has not gotten a res...
- Question
- cloud
- jira-service-desk
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