Community resources
Community resources
Community resources
Jira Service Management
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I created a permission scheme from scratch and where most if not all permissions like browse projects, create issues, add attachments, etc. are granted to site admins, jira-servicedesk-users group, a...
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Hi there, wie've got very strong problems with our Servicedesk performance since yesterday. Our Jira is not hosted on an individual server. Do you currently have any issues with your cloud hosted pr...
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Hi all. One of our user's contacted me stating that they couldn't comment on a ticket they were a watcher in. I noticed when I changed the ticket reporter to be said user, then they could...
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I see that there are supposed to be a lot of automation rules in the JIRA service desk, however, when I look there is just 1 of them, that sends an email when something changes. What I want ...
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Hello, We use our AD in order to manage customers. I would like to send an email with our signup form when an unknown customer send us a request. Best regards, Jean-Louis OLIVIERO jean-louis.oli...
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Hi there, I just wonder but couldn't find out any published documents about does SANS CIS items 1 and 2 covered by Insight - Asset and Discovery plugin? I just look forward to your responses. Than...
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Since last jira upate (from atlassian) we don't get e-mail notifications. Customers get mails, but our service desk users not. Is there a mail queue? Where we can debug ...
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Hi, Not at all happy with the new view, so we'd prefer to keep using the old view for our product. Would that option be available? Thanks.
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Hi Everyone, We have been using Jira Service Desk for few months now. We just noticed that some people's emails are not displaying on the "People" project settings. I am an admin and my ema...
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Hello all, How to make all statuses in the workflow to use particular Transitions in the workflow as below ...... Thanks in advance, - Manikanta
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Hi everyone, I switched to JIRA in hopes that I can track more about my issues and the time spent on issues by my team, however I have not found that capability since I've been using it the last cou...
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Hi, we are using different products of JIRA. I try to customize the Service Desk Issue View different to the Issue View in Software. 1) E.g our Service Desk does not need ...
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Hello, I activated "language support" for German language and tried to change/edit the translations. But unfortunately I cannot save after changing. I get the following error message: "Error in Co...
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Hi The option Get Jira Mobile does not work see the error message below
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In a scenario of Jira Service Desk server and Jira Software Cloud, what benefits we can get from application link between both products? We have Jira Software Cloud because we started Cloud and it's...
344 views 0 0 Deleted user November 11, 2019 -
Hi, does anyone knows how could I add a link that make a skype call in jira customer notifications? I have seen is possible to add some links but I don't find the way to add a phone link using callt...
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How can I import user data in Jira service desk server form other CRM software ?
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Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out! Dark Mode for Mobile App is here! A few weeks ago, we annou...
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For example if customer has paid 1 year of support. How can put restrictions that he can only contact agent for this specific one year ? Best regards,
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When a user replies to an email of a resolved issue, it automatically gives a 1 star customer satisfaction for that issue. How do we stop this? As the end user is unaware of the score they are...
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...So my question is how do go about this, do I need a public domain for registration? I was thinking of creating a VM and assigne it a local ip, but during registration it fails with that d...
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Hi. I am having an issue where a series of e-mails are being added as comments to an existing closed Issue instead of creating new issues. The Subjects of the e-mails are different, but the sender is...
996 views 6 0 Deleted user November 11, 2019 -
Hello, Is it possible to put estimation for Jira Service Desk tickets, like we have in the Jira issues? So you can put estimation how much time you need for that ticket. I searched the internet, but...
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Hi! I want to ask you if anyone is sending custom emails in transitions in Jira Service Desk using Script Runner post function. Our problem becomes when the customers receive the last...
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