Community resources
Community resources
Community resources
Jira Service Management
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I see how we can change the banner color/image, but I don't see any customizable settings for the lower half of the customer portal page. It appears completely white right now. Is there a way ...
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I want to change the status or component of any values to a ticket without actually opening it. Can I do it while looking at the queues? example, you click on project, you see all tickets in a list w...
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The project has different types of subtasks. Now it doesn't allow me to select what kind of subtask to create which had a different screen scheme associated. How can it be resolved? What...
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I am having a very difficult time finding where I can set up the eMail template for each project (we are using it for each Client) to have the logo and signature line in place when a user responds to...
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- jira-service-desk
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Can I make my own set of custom default queues and apply it to all of my 50 or so projects? Is this possible? Or will we have to go into each separate project and make our own set of queues? Can we d...
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I cloned a old ticket and it picked approvers from there, but we have new set of approvers for the same request type. Can we have the new approvers for the cloned ticket as well.
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Hi Team, We are currently using JIRA Service Desk 3.13.2, We have recently received an Security Vulnerabilities on this version . I can see that there are 2 mitigation's mentioned on that page...
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I have a task inside the process whose deadline is every tuesday of the week , the person in charge reviews all the issues that have been approved before tuesday 11am. for example: an issue h...
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We have an SLA with a company that covers multiple stores. Each location has its own personnel and contractors, including a store manager. The store manager needs to be able to view all service activ...
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Good Morning Jira Community, My Jira Service Desk automation, Transition on Comment, stopped working randomly. It will also randomly work and I can't seem to figure out why. Here are the...
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Hello, We use Jira Service Desk boards to receive requests from different branches. As you know customer portal has Search field, but we cannot search issue by requester which is different from logg...
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I have a list of portal customers that I get to by going to user management and clicking on JIRA Service Desk on the side bar. There are a lot of portal customers that have never logged in yet it say...
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We have on Jira /Helpdesk/Confluence instance on the cloud, and a new confluence in situ instance. We already connected both with the App Link configuration and they appear as connected on b...
291 views 1 0 Deleted user November 12, 2019 -
HI team we have atlassian-jira-servicedesk-3.14.0-standalone an dwanted to upgrade to atlassian jira service desk 4.5.1 Can we do it directly to new version or should we do 3.14.0 to 3...
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I created a permission scheme from scratch and where most if not all permissions like browse projects, create issues, add attachments, etc. are granted to site admins, jira-servicedesk-users group, a...
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Hi there, wie've got very strong problems with our Servicedesk performance since yesterday. Our Jira is not hosted on an individual server. Do you currently have any issues with your cloud hosted pr...
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Hi all. One of our user's contacted me stating that they couldn't comment on a ticket they were a watcher in. I noticed when I changed the ticket reporter to be said user, then they could...
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I see that there are supposed to be a lot of automation rules in the JIRA service desk, however, when I look there is just 1 of them, that sends an email when something changes. What I want ...
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Hello, We use our AD in order to manage customers. I would like to send an email with our signup form when an unknown customer send us a request. Best regards, Jean-Louis OLIVIERO jean-louis.oli...
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Hi there, I just wonder but couldn't find out any published documents about does SANS CIS items 1 and 2 covered by Insight - Asset and Discovery plugin? I just look forward to your responses. Than...
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Since last jira upate (from atlassian) we don't get e-mail notifications. Customers get mails, but our service desk users not. Is there a mail queue? Where we can debug ...
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Hi, Not at all happy with the new view, so we'd prefer to keep using the old view for our product. Would that option be available? Thanks.
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...aBG9W7ol4q&startDate=2019-07-31&endDate=2019-07-31&orgUnit=vJNI6blhosr&ouMode=DESCENDANTS&attributeCategoryOptions=PARAM_CATEGORY_OPT&skipPaging=true #2: https://clone.psi-m...
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Hi Everyone, We have been using Jira Service Desk for few months now. We just noticed that some people's emails are not displaying on the "People" project settings. I am an admin and my ema...
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Hello all, How to make all statuses in the workflow to use particular Transitions in the workflow as below ...... Thanks in advance, - Manikanta
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