Community resources
Community resources
Community resources
Jira Service Management
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Hello all, How to make all statuses in the workflow to use particular Transitions in the workflow as below ...... Thanks in advance, - Manikanta
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Hi everyone, I switched to JIRA in hopes that I can track more about my issues and the time spent on issues by my team, however I have not found that capability since I've been using it the last cou...
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Hi, we are using different products of JIRA. I try to customize the Service Desk Issue View different to the Issue View in Software. 1) E.g our Service Desk does not need ...
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Hello, I activated "language support" for German language and tried to change/edit the translations. But unfortunately I cannot save after changing. I get the following error message: "Error in Co...
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Hi The option Get Jira Mobile does not work see the error message below
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In a scenario of Jira Service Desk server and Jira Software Cloud, what benefits we can get from application link between both products? We have Jira Software Cloud because we started Cloud and it's...
346 views 0 0 Deleted user November 11, 2019 -
Hi, does anyone knows how could I add a link that make a skype call in jira customer notifications? I have seen is possible to add some links but I don't find the way to add a phone link using callt...
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How can I import user data in Jira service desk server form other CRM software ?
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Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out! Dark Mode for Mobile App is here! A few weeks ago, we annou...
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For example if customer has paid 1 year of support. How can put restrictions that he can only contact agent for this specific one year ? Best regards,
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When a user replies to an email of a resolved issue, it automatically gives a 1 star customer satisfaction for that issue. How do we stop this? As the end user is unaware of the score they are...
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...So my question is how do go about this, do I need a public domain for registration? I was thinking of creating a VM and assigne it a local ip, but during registration it fails with that d...
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Hi. I am having an issue where a series of e-mails are being added as comments to an existing closed Issue instead of creating new issues. The Subjects of the e-mails are different, but the sender is...
997 views 6 0 Deleted user November 11, 2019 -
Hello, Is it possible to put estimation for Jira Service Desk tickets, like we have in the Jira issues? So you can put estimation how much time you need for that ticket. I searched the internet, but...
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Hi! I want to ask you if anyone is sending custom emails in transitions in Jira Service Desk using Script Runner post function. Our problem becomes when the customers receive the last...
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How to add more data to "view customer request" sheet which gets genrated once any enquiry is added?
I would like to know, how to add more data to the "view customer request" page in Jira service desk. Right now, it is limited with only few of the data and we would like to add more data to that pag...
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Hi! I am setting up a JSD request form and I have a field where the user will enter the e-mail address of an 'approver'. This approver is an external user and does not have a Jira account. I would l...
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I would like to add in an additional Status of 'Deferred' so that I can park particular requests under that Status. I can't see where I can do this - can you help please.
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- jira-service-desk
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In Service Desk Tickets, the Complexity field has four options - Hard, Medium, Easy, None. How can I change this to "Complex", "Medium" and "Low"?
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- jira-service-desk
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I am looking for a way to report on the top 5 labels that our service desk technicians are using the most. I have tried it a few different ways using gadgets but i cant seem to get it to work correct...
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Hi, I have a problem with downloading the log work. Are here any ways to do it, I need this urgently
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i want to change my emailadress to another emailadress for my paypal billing
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- atl-ca
- jira-service-desk
- licence
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We have a project where we defined the approval workflow We configured the Customer notification with the approval notification and also we did configure the Automation to send a email when a approva...
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Hi there, It's confused me a while, is it a role or security type?
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hello, We are on Jira Server Desk 4.2.3 on prem. We have mulitple SD projects, all of them are for servicing internal customers except for the one where we are experiencing the issue. Wh...
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