Community resources
Community resources
Community resources
Jira Service Management
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I am getting the issue from jira rest api and trying to run some script based to the request type of the issue. some issue either does not have request type field or have value as none. ...
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Hi We are using Jira service desk on the server with e-mail integration. Recently we found that when an customer replies to the satisfaction e-mail notification, a comment is created into the issue...
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Hi all, Product: Jira Cloud I'm wondering if there is a way to display custom data on a dropdown list depending on the logged in user, for example for user A display X Y Z and for user B display A ...
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I'm quite new to Jira Servicedesk and I'm looking for an option to specify how messages is ordered on requests that is visible for external organisations in the helpdesk portal. At the m...
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In our portal, the buttons linked to workflow (Cancel request, solve ticket ...) are present but doesn't work. An error 400 is raised when submit the request and nothing appear. **** console...
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Server JIRA Service Desk 4.4.23 Under Project Settings > Customer notifications > Edit templates We updated several times the template, e.g removed the "View request:" and "Turn...
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Is there a language select feature?
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Good day, I configured ticket creation through emails. I created a new issue type called "not classified" and picked only the fields that I needed and were obligatory for the issue creation (s...
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JSD : Plz discard this question
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We have a jira service desk instance and would like to report on the Activity comments section in the ticket that gets created. Often our comments are used as a dialect between our service repr...
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Greetings, We currently use the JSD to initiate IT on-boarding for our new hires. Our HR team fills out the form on the JSD Portal (see attached) and there is a field called 'Start date' that indic...
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I'm currently looking to come over from Freshdesk, but one key tool I use to pay my staff with, is time sheets. Agent does time, adds it into a log on the ticket. Then I run a report which tells me t...
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Hello, I built a JSD portal that allows internal users to submit requests for marketing tasks such as updating a web page and publishing a social media post. I now want the logic to function where af...
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Hi there! We all know that incidents can be messy, but they happen. Managing your response and planning ahead can make a *huge* difference in the duration and chaos of an incident. We have ...
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- bitbucket
- jira
- jira-service-desk
- opsgenie
- statuspage
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Hello. The SLA Goals report only gives me the percentage met over the last 7 days. I would like it to show me a longer time period (e.g., two weeks, one month, etc.). Is there a way...
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Hello, I've not been able to create a Dashboard that shows data about the count of issues different users have approved in a project. For example: UserA - X issues approved UserB - Y iss...
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Hi Jira Service Desk team, I am not able to get the support ticket created for email event. Seeing below issue details at error logs. Can you help me in knowing the reason for so and next s...
490 views 1 0 Deleted user October 18, 2019 -
I read through some of the documentation trying to figure out how to get the property key to finally be able to change the properties of my user with PHP. The problem is that I don't even konw how to...
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There is a description field with specific formatting (text color, table and so on). Issue created automatically by Project Automation. When I try to edit and save description field all formatting is...
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Hi, When using the Microsoft Flow connection between Dynamics CRM and Jira i cant display my custom fields from Jira. The flow is; When a object is created (Dynamics) -> Create n...
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Hi there, Is there a way to create a linked issue from the Jira Service Desk portal to another Jira instance? We have the following setup: One Jira instance as ticket system for our develop...
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I am trying to connect PowerBi and Jira. The report function within Jira itself isnt fit for purpose. Has someone done this and how did you do it?
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How can i do this??? helppp "You want to set a pre-defined list of approvers - This is useful if the customer doesn't know who the approver may be, or if you know that there is a set list of appro...
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Is there a search function other than Ctrl + f where I can search through the hundreds of documents that I have in my articles? If so, can this search function go through what is written within the d...
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In the resolution screen, the agent add a comment for the client. How can I include these comment in the email notification?
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