Can I tie jira Service Desk (Cloud) and Jira Software (Cloud) together?

[Bill OLeary]

I would like to be able to add issues from Jira Service Desk directly to my  Jira Software..

I'm using the Cloud version in both cases.

At the moment the only way I can figure out how to do it is to create

a new Jira Software issue for each Jira Service Desk issue and then link them... 

I'm wondering if anyone has a better  way to do this...

I'm finding it hard to stay on top of the 2 cross-connected issues.

[Mikael Sandberg · Accepted solution]

One option is to use Automation and have it create the issue for you in JSW, you can either do it when the issue is created in Jira Service Desk or when it reaches a certain status, have a specific field value etc.

[Bill OLeary]

is the Automation you speak of home grown or is it an App that ties into JIRA?

[Mikael Sandberg]

Automation for Jira is an app that Atlassian bought earlier this year and they have started to roll it out to cloud customers this week, see this thread.

[Mikael Sandberg]

And here is more information about the Automation feature.

[Bill OLeary]

do all the complaints about the # of rules/ global rules in that last thread bother you?

I have no clue how many rules I'd be using,

but It sounds like I'd need to use  the global rules to get an issue from Service Desk to Software... 

Being pretty uninformed, I have no clue what that means for me, but I do know I  can't afford the JIRA premium tier.

[Mikael Sandberg]

It was at the beginning before they changed the limits, but Atlassian really listened to the concerns and changed the limits. Here is a FAQ that they created. My company is a former Automation customer and we rely heavily on it and have close to 20,000 executions in a 30 day period, so we will most likely stay on premium. But I will work on getting the number of executions down, some of them are to broad and can be configured in a different way.

But in you case if you decide to create an issue in JSW when it's created in JSD is excluded from the limits as it is a cross product action. 

[Bill OLeary]

thanks for your great inputs!

I'll look further into this Automation as a solution

I'm also waiting to see if anyone else has some other ways of dealing with this...

I'm pretty weak on this whole Agile software thing to start with :)

I always find myself adding a tasks to JSW after I actually complete them (but before I check the changes in)  because of the way my ADHD mind works when I'm in the code fixing things... I was hoping to protect myself from myself, but its not quite working :)

[Bill OLeary]

funny, I commented yesterday and said that this answered my question, but somehow it didn't get submitted...

My comment was that this was way eaiser to setup than I imagined it would be...

Thanks again for your help!