Community resources
Community resources
Community resources
Jira Service Management
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I removed the default SLA's that come with service desk and I have created my own. The problem I am having is after I created a new SLA when I open up an issue in the SLA section I am still see...
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hello community how are you, Is it possible to show in the email notification when an incident is created the information of the sla metrics created as shown in the administration panel? ...
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As we bring 2019 to a close I've been reflecting on how the Opsgenie Collection has grown. Although we haven't even reached one year old just yet, we've still achieved a lot. Here's a quick look...
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- opsgenie
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Hi, I have a single JSD instance which I am using for two projects (for two different domains) Project A is associated with the email domain projectA.com and Project B is associated with proje...
681 views 2 0 Deleted user December 26, 2019 -
Hi Team, could you please help to provide the solution to add average age report for the unresolved issues in service desk. i see solution was mentioned to browse report i.e. Averag...
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Hello, Can the Atlassian plugin Jira Cloud for CRM push data into Salesforce CRM or it is good for only pulling data from Salesforce? Say for example I want to add customer contacts to Salesforce f...
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So If I can convert, what are the changes happen in jira software and what are the things effected.
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I represent a company who provides security products to mainly Australian federal and state governments. An important component is technical remedial and preventive maintenance that is carried...
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Hi, I am running a project to implement a service desk tool but most are way to expensive or an overkill (and to expensive) for smaller companies. I have previous worked with the Atlassian suite an...
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Hi everyone, we've just started using Jira Service Desk and faced an issue. Our team has several technical specialists to solve technical issues and one non-technical specialist acting as first...
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As admin, how to I recover a user story been accidently deleted in jira cloud?
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I'm trying to config the Service Desk email but I always received an error message : SOCKS: TTL Expired
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To authenticate to the system, if the client does not remember the password, they do not have a password recovery option. And the administrator does not have this option within the system. Has anyone...
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Hello, I have one problem while exporting issues . When I write JQL in search bar , everything is ok:(Please see attachment file "Capture") When I export these issues , my excel file looks like t...
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I bet it's very simple but it's not obvious in the GUI. How can you show an 'unsaved comment' and save it?
3,522 views 5 1 Deleted user December 24, 2019 -
Hi, community! It's a disaster! We have a five projects in JSD Server with 500+ requests in Russian and search were worked fine before changing to new view. Atlassians said that we can't revert por...
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Jira notifications mail not delivered to agent users.
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Hi, I had created a sub-task issue type "Sub-Task with Approvals". For this new issue type I am sending approval mail (with Approve and Decline buttons) using Customer notifications. This is working...
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I created a custom field called, "Assigned to Group" and later created an SLA called "Assigned to Group" Unfortunately the SLA created a locked custom field called "Assigned to Group" and now some o...
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Hi Team, I am trying to connect rest api with excel 2013. I want to import all api data into excel report. But when I am trying to connect with API through web, it is showing error:...
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ex: Current project query : project = "ABC" AND Team = "Upgrade" AND type = "Test" ORDER BY cf[14961] ASC Planned to Move below : project = "DEF" AND Team = "lower" AND type =...
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The help text appears larger than the field labels, and makes the portal appear very crowded. Is there a way to: 1) Decrease and/or italicize the help text font? 2) Increase the field label font?&n...
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We have a the need to send an email when an urgent help desk (Service desk) ticket is entered.
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Hello, "allow logged in users (or even anonymous users) to comment on knowledge base articles." Where can i find the option to allow anonymous users to comment articles? Best reagards Falk
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