Community resources
Community resources
Community resources
Jira Service Management
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Hi, We've recently gotten the new (?) interface for Jira Service Desk. I've noticed that the find actions menu, which you access by shortcut full-stop, is empty now. I used to be able quickly access...
- Question
- jira-service-desk
- jira
- jira-cloud
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Jira Service Desk Cloud doesn't process emails with larger attachments. Attachment size 24 MB is ignored while attachment size 8MB is working correctly. Did we misconfigure our JSD?
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Hi all, iam looking for a Report for Jira Service Desk that shows me the actual amount of time spend for a single Cusomer. I woulf like to get at the end of a week one report with all our customers...
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My project has 3 tasks. Two of it are linked with 3d by "is blocked by": 1. 1st's linked with 3d by "is blocked by"; 2. 2nd's linked with 3d by "is blocked by"; 3. 3d's linked with 1st and 2nd by ...
- Question
- jira
- jira-service-desk-server
- server
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Hi, I want to know how I can change the order of knowledge base articles and Request form on the customer portal. As of now, I am able to see Kb articles on top of the page and then the Request fo...
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When viewing an issue of type "IT Help", I'm attempting to add a Custom Field I've created called "Subtype". I'm doing this by clicking Admin -> Add Field, then typing in "Subtype". Th...
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I'm trying to add email requests to my service desk however I keep getting the error; "To receive requests by email, you must have a request type with visible Summary and Description fields. All oth...
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Hello, I'm trying to set up an automation to close inactive customer support tickets. Is there a way to directly ping the assignee of the ticket, instead of sending out a generi...
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I have an Automation Rule (built-in Service Desk Automation, not Automation for Jira) that adds a Public Comment on a Request after pre-determined amounts of time and I would like to be able to tag t...
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Hi. I'm using the Slack Integration right now and although it works well I can't do something I need. I want to use OpsGenie Escalation/Rotation together with the Slack Integration so that members ...
- Question
- integration
- opsgenie
- slack
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I want to create a new SLA for a particular project and according to this article, it should be under Project Settings. Nope. I do not see SLA any where. Would appreciate borrowing someon...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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Dear all, i would like so set an standard issue type, so that every new ticket in jira service desk will assign to it. unfortunately i didn't found out how to do this. Could somebody provide...
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Hello! Our team is on the new issue view. However, I'd like to make a global change on the fields/layout. I noticed I can change the view for each "Customer Request Type" however we have more than we...
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I have opened a Second Project to set up archiving and make a read-only. I have had some trouble removing portal access. Although there is no content in the archive project on the portal its still sh...
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Since its release in the AWS New York Summit back in July, AWS EventBridge has attracted a lot of attention. In fact, it has been hailed as “the biggest thing since AWS Lambda itself”, by Jared Short...
- Article
- opsgenie
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Hello, I have a fully set up Jira Service Desk on the cloud for my company. It all works great. Recently I installed a new plugin that does automation and it created a new Jira Service ...
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I have a client with many different departments that all want to use Jira Service Desk for their own purposes. In some cases, it seems to make sense for a department to have an manage a separat...
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Do you know what's exciting about software? Once you publish it, your customers may use it in ways you never thought of. We experienced this with our Jira cloud app Deep Clone for Jira. In its app r...
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Hi, I am preparing for the JSD administrator certification and was wondering if there is any other material to study (that you would recommend), than the preparation course under University that can...
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Hi, A bit of background: I have a SLA "Time to in-progress" that measures the time until a ticket is being worked on. This SLA is used to report to a client if we met or breached how many e...
610 views 1 0 Deleted user December 5, 2019 -
When A User Open Jira Service Desk Project He Can The Queued Issues , If I Want To Create Custmor Portal For All Clients I Have , They Can See All Issues Created , Its Not Secure For My Bussnis ...
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Hi all, is it possible to get an E-Mail notification from the Jira Service Desk (maybe to our Support E-Mail Adress or the myself) when our Customer created a new Ticket? I ask this because we do n...
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Hello All! As for now - I use a free version of Jira Service Desk for tracking my Customers' requests. Recently I moved from 10 bucks on-premise Jira SD to Cloud version which doesn't support the "W...
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Hi together, just a quick Question: Can't find the Components Settings explained in https://confluence.atlassian.com/adminjiraserver/managing-components-938847187.html rsp. https://confluenc...
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We have multiple service desk projects each with its own agents, knowledgebase, privacy settings and configuration. But the end-user is common. So we don't want our customers to use multiple customer...
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