Jira Service Management

Hi, we are looking at using Jira Service desk for external customers raising incidents with our support team.  We have different service levels for premium vs standard clients (for example 2 hr ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

Hello I have a questions about how jira email notifications works.  For example, i have created issue using email, and there were people on copy in this email. It it possible to force jira mak...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a Customer Signs up to our Service Desk Portal, the Email Account is currently not verified.  This might be an issue, since unnecessary Spam Email Login might pop up. I have the following...

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• email
• jira-service-desk
• jira-service-desk-server
• server
• verify

Hi Team,   I need your help on to stop sending email notifications when customers created during Issues import in Jira Service Desk (Cloud). I have disabled user invite notification at projec...

• Question
• cloud
• jira-service-desk

Hi team,    I want to assign tickets to Service desk agents based on my script and I want to run that script as a Custom scheduled job  ,Can anyone  help me out ,how to get ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear All,   I would like to delete attachments in all the issues reported through a bulk option in the cloud version. Is it possible? if yes, is there a plug in required? I identified few plug...

• Question
• cloud
• jira-service-desk

My Req is ,    I want to get existing assigned issues using JQL in scriptrunner for that I am using following code but my requirement is ,I want to store user in 1 custom field and want to...

• Question
• cloud
• jira-service-desk

Hello When issue is assigned to me, i can change issue status using "Workflow" button. But not all statuses are available there - only Escalte, Resovle this issue, Cancel Request, Pending.  Is...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, One of my customers is claiming that she is not receiving notifications when a new ticket is created.  I checked the Customers Notifications in Jira sesttings and they are properly acti...

• Question
• cloud
• jira-service-desk

We are running Jira Service Desk 4.7.1 alongside Jira Software 8.7.1. We have multiple customer organisations that we look after and for some reason, in the last few weeks, something has changed that...

• Question
• jira-service-desk
• jira-service-desk-server
• notification
• server

Is there a way to export tickets, via a filter, to MS word without all of the comments? I really just need the summary, status, date opened, date closed, assignee, pending reason and date last update...

• Question
• cloud
• jira-service-desk

I'm looking to create a workflow with multiple workflow tasks where each task is completed by a different user. To assist streamline the process, I would love to find out if a couple of things work o...

• Question
• jira-service-desk
• jira-service-desk-server
• server

HI In JSD create issue form can we have a dropdown  that has option 1 and option 2 in it When I select option 1 its shows specific fields When I select option 2 it shows other specific fields...

• Question
• cloud
• custom-field
• jira-service-desk

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello!   We're very new to Jira Service Desk and see a lot of solutions uses scripts.   We have a custom field called 'Business Impact' and what I'd like to do is change the priority of...

• Question
• cloud
• jira-service-desk

I've tried  jira.issue.editable false jira.permission.comment false jira.permission.work false jira.permission.comment.user false in the propertie...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When using the pre-created custom field of "Change start date" (as in a change control begin date & time) the value of the field from a given issue displays in the queue as a calculated time. I ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to create a report in our service desk to see the average amount of time tickets are in a status category of "waiting on customer." This is important for us to share with higher leadersh...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I was wondering if there is a way to get a time tracking report as it seems that the SLAs are not the same as the time tracking and would rather use time tracking. Thank you in advance.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Trying to import comments for tickets here... Working great with the standard "date;author;comment" body format, however, of course my boss's comments are not being imported as Jira can't find his "n...

• Question
• cloud
• jira-service-desk

This just started today. When one of my developers creates a ticket they now get my name in the Reporter box. How did this happen? Help 

• Question
• cloud
• issue
• jira-service-desk-cloud

The "Time to first response" SLA is not working, When I make a comment on a newly opened ticket it does not stop the timer. I set it up correctly (see screenshot) but it still fails.  

• Question
• cloud
• jira-service-desk

When attempting to add an org I get the following error:   ./acli jiracloud --user <username> --password <token> --server <https://url> --action addOrganization --name "TEST ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are trying to integrate Opsgenie with MS Teams and following the guide supplied by Opsgenie team https://docs.opsgenie.com/docs/msteams-integration but the problem is when we are trying ...

• Question
• opsgenie

Hi, is there any chance we can make report of logged + billing hours of issues created in Jira Service Desk ( by customer ) which have linked issues in (Jira Software). In our workflow agent can op...

• Question
• cloud
• jira-service-desk