Is there a way to get a web portal or form for customers to put in tickets

[techsico_spencer]

I just want to know before I start building a front end form if something like that already exists. I don't want to end up building something that I didn't need to do.

[Jack Brickey]

You can use the Widget feature and embed the JavaScript code into you current web page. This allows the customer to open an issue by simply clicking on a help icon. It allows for basic forms. See this article for more - embed-a-widget-onto-a-web-page 

[Ed Hirst]

Jira Service Desk has a web portal. It's not exactly wildly customizable in terms of look and feel, but does allow you to showcase a knowledgebase from Confluence (if you have one) and allow end users / customers to submit tickets.

[techsico_spencer]

How do I access that? I feel like I'm looking in the wrong spot. If it is the one that requires login I want to try and avoid that.

[Ed Hirst]

Project Settings > Portal Settings

and

Project Settings > Customer Permissions

There's only one, and whilst you can configure it to not need a login I think, that would essentially open it up to everyone on the web.

[techsico_spencer]

The idea is to only link to the page inside of our own system where our people are already logged in, but I understand what you mean and the risk associated with someone finding the portal.