Community resources
Community resources
Jira Service Management
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Hello, Is this solution available for Service Desk cloud?
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I am looking for a way to disable Tempo Time tracking from sub-tasks. Tempo provides the ability to disable time tracking on parent tickets but not the other way around. I tried to hide...
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I'm a newbie to JSD. I created a new project and workflow with approvals. I have some agents and some customers. I’d like to send all notifications for all steps (issue created, moved, closed, com...
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Hi Support I have jira servicedesk and when my users forward an email that was send to Jira servicedesk it update the original issue and it does not log a new issue? is the a way to ma...
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We got the following problem: When a customer of ours created a ticket, he can share it with an email adress of his choice. So far, so good. This email adress now gets a message with an ...
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Hi all, I'm looking for some suggestions as to how to implement basic reports in Slack. As a start, I would like to try and set up a basic list showing how many active ticket each team of a ...
929 views 5 1 Deleted user February 17, 2020 -
Hi to the community, I'm looking for a solution that prevents my users to add "new users" as a reporter or create new labels while creating a new ticket. For both fields I've added some default ans...
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I want to create the service desk project from scratch, so I need to disconnect the Requests Email But the Edit and Disconnect buttons are disabled, no idea why. Suggestions?
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Hi I am setting up Service Desk for testing. I have created a few Test Customers and the Customers can log in and create cases. 1 Customer did not receive email and cannot login to the customer po...
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I'm running Confluence 7.0.2 on OS X, with Java 1.8.0_212. I'm trying to upgrade it to 7.3.1. I tried running new Confluence v7.3.1 instance after copying all the custom config from 7.0.2, st...
- Question
- jira-service-desk-server
- server
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I currently have a 12-man team for tech support. However, only core people (5 persons) use Jira Service Desk as some users (7 persons) are considered "muscle" workforce. For short they do not need/us...
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Hi All, I'm new to JIRA Service Desk and we've just rolled it out into Prod. I have a group of 5 agents inc myself that have been given access to the SD project along with being assigned a "Service...
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Hello, Can customers be added into a group with view access on Next-Gen JSD? Atm we have a group 'Group 1" that can be managed from within Active Directory. We've given Group 1 view...
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We built a JIRA Service desk to test and replace our current service desk provider. I am not sure if it was somewhere in the setup or somewhere within our JIRA site but when the service desk se...
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I have followed all the troubleshooting steps to configure a connection between Jira and exchange server but I cannot seem to get it working.
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I receive a report from a backup in my connected mailbox every day. this is of course always created as a help desk case. how can i exclude these emails with an explicit concern about them
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Hi, I've lost the admin login after restore a backup from Jira Service Desk. Why doesn't it maintain the original admin login? I did a restore from jira-export.zip.
1,248 views 4 0 Deleted user February 15, 2020 -
Hi, I evaluate JIRA Servicedesk and I successfully create a workflow which automaticaly creates a new ticket If another ticket has changed to a specific state. My problem is, that the owner of that...
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...ields", "fields": { "summary": { "required": true, "schema": { "type": "string", "system": "s...
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We have extensive documentation for our products and services in a multi-site WordPress site. What's the best way to integrate this with Jira Service Desk? We see the option to turn on Confluence ...
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Hello, I am using Jira Servicedesk. I have Request Types with Approvers and other with "version picker (multiple version) fields. However when the users go to the ServiceDesk Portal and choo...
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Hi all. If i have url Rest api as source data api : Https://xxx/abc/customers/custid1001/contracts/1002100 With method GET. When send that url . The result like this : {"contracts": [{...
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When a notification goes out from Jira Service Desk, the email when include the full name of the person working the ticket. How do we make that first name only? In today's world, I don'...
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Since my customer prefer to use only one ServiceDesk for their applications, I had created my ServiceDesk a custom field "Application" (it is a "Select List (single choice)"). To grant to my cus...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Hi, I've recently uninstalled BigGantt but under the description in every Jira Service Desk ticket it still shows "BigGantt - Work Breakdown Structure". Any ideas as to why it's still there when th...
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