Jira Service Management

Hi, What is the correct way to turn off public signup options and allow users to sign in within the organization only? Users' accounts are linked to GSuite.

• Question
• cloud
• jira-service-desk

In Automation, what is the Smart Value for Planned Date? I can't find it in the docs. Due Date is this: {{issue.duedate}} I tried: {{issue.planneddate}} and {{issue.plannedDate}} To no avail...

• Question
• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-desk

Hi, I am new to Jira SD and want to understand how I can connect a CR to a sprint or a fix version, so that if I have multiple CRs I can release all of them to test and later to production. I have f...

• Question
• cloud
• fix-version
• jira-service-desk
• sprint

I found only "sactisfaction date" display in jira issue change history view. And is there any way to show that? I need to know the reporter of issue what rate he had changed

• Question
• jira-service-desk
• jira-service-desk-server
• server

I see this in the reports and can't define what it is. thank you for your feedbacks on this

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I need to change (remove some of priorities and change the display name) of the priority values for a specific service desk project running on cloud, I am not able to see the priority sc...

• Question
• cloud
• jira-service-desk

Hi guys, New here, just wondering how I setup an email notification when a new ticket is raised in Jira Service Desk?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm using Jira Service Desk. Is there a way to view all the notifications together in one page? I currently click on the notification bell icon and delete the tickets as I work through them. Not the ...

• Question
• cloud
• jira-service-desk

Hi there,   I am really stuck with this one, how do I setup a login-free portal for Jira Service Desk Cloud?

• Question
• cloud
• jira-service-desk

I am trying to update custom email password in JSD cloud. Within the project:  Project settings, Email requests and I can view the email address as with the logs.  However, the Edit and Di...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to add a custom field in the log work screen. Alternatively, I want the user (not customer) to populate a field everytime they work on a ticket. This field must be invisible to the cust...

• Question
• cloud
• jira-service-desk

We're trying to automate our onboarding tasks using JSD. Most tasks are dealt with by internal service desk agents. There are a handful of tasks that need to be performed by external (i.e. non IT) p...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

is it possible to export the email log in jira service desk cloud?

• Question
• cloud
• jira-service-desk

...eturn any records.  What am I doing wrong here?  Is it true that the "waiting for approval" state is correlated with the "MY_PENDING_APPROVAL" and "APPROVER" request ownership? Thanks!

• Question
• cloud
• jira-service-desk

I am looking for a solution to send ticket details to an external team using their own ticket solution to support Tier 1 issues for our company. I have created some makeshift automation rules that so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am writing in order to request help setting up Automation Rule for Jira Service Request. Currently, our workflow looks like this: we are using the Support form, which our clients fill in to open a...

• Question
• cloud
• jira-service-desk

Hello, I have very stupid question. One of admin activated captcha on login and after it we can't override it. Couple people spent hours printing different text and nobody can't log in. Do we have...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have the new portal enabled and when i test it from the service desk "vier in portal" i see the articles on the different category pages. If I go to the portal URL directly and logged in as anonymo...

• Question

Good afternoon, Recently I'm having trouble downloading attachments from the knowledge base. I describe below the situation in which the problem arises for me: In a Jira Servide Desk project, I ha...

• Question
• cloud
• confluence
• customer-portal
• jira-service-desk

I have actually searched for this, but the most recent answer I found was from several years ago, so I'm hoping there's been an update I just can't find. We are using Service Desk internally to mana...

• Question
• cloud
• jira-service-desk

So I'm trying to create an approval workflow on a subtask on a service desk (SERVER).  When the user clicks GET APPROVAL transition on the subtask, I successfully retrieve the manager from LDAP ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Can anyone tell me what is the difference between Service Desk Customer - Portal Access and Service desk customer role? I'm new using Jira Service Desk (server) Thanks in advance

• Question
• jira-service-desk
• jira-service-desk-server
• server

Does any have any recommendations for JSD to Salefoce integrations? I'm trying associate JSD tickets to Salesforce Opportunities / Accounts. What I would like to accomplish is to have the ability t...

• Question
• cloud
• jira-service-desk

We use a lot of custom fields, and the verbage can get a little tricky. I just need to know if its possible to re-label this field.

• Question
• cloud
• jira-service-desk

Hello, We use organizations in our Jira SD. And we need to assign different roles to our clients within organizations. For example, within one organization there may be several authorized(for approva...

• Question
• jira-service-desk
• jira-service-desk-server
• server