Community resources
Community resources
Community resources
Jira Service Management
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We are planning to move to Jira service desk and currently we are using Hubspot's ticketing tool, we want to know how the integration between jira service desk and hubspot works and what do we have t...
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Hi, When a ticket is open and there is a first external comment to the client, I would like to change the ticket status from Waiting For Support to In Progress (instead of Waiting For Customer...
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how do you add an attachement to a jira service desk ticket after it's created? The old view allowed drag and drop. The new view does not.
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When customers submit issues via our web portal, they are receiving notifications from the consultant who helped setup our environment. For example: Matt Smith (Jira) <jira@staffbot.at...
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Hi, My customers are all internal to my organization. I have a need to create an automation with a comment that provides detail to a linked issue. The native Automation allows this, but only in an i...
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Hi. I'm trying to create a custom rule in Jira Service Desk Automation (not the plugin, the native automation) and would like to refer to issue fields in the body of the e-mail to be sent. How can I...
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Is it because the issue should have a "Request Type" defined to it ?? I saw in another post that if the Issue does not have a "Request Type" selected, the API calls won't work. Please ad...
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The assignee of an issue in our Jira Service Desk (4.5.1) Server is not getting notified, when a customer closes the ticket with the transition buttons we made visible on the customer portal. ...
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Hi All, I'm an admin on Jira yet I cannot move, comments or delete tasks unless I assign them to myself. I've checked my permission with other colleagues and we have the same admin ri...
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Hi Guys, How can I get a e-mail notification when the client sends a support request via the channel e-mail address?
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Hello, I have a little problem. I created an automation for a service desk which changes a specific status to another, if a customer adds a comment. We also use the customer notifications f...
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1>Do I have to create a new project for each customer? Or must I add organizations to the General service desk?
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Hello, I am unable to Edit comments when I create a BUG Ticket. #2. When I make a comment without a screenshot, the comment shows screenshot attached without actually attaching any screenshot...
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Hi all, Assuming that a 'new feature' request requires development work, if you offer a request type for your customers such as "Suggest a new feature", how do you handle the JSD ticket? D...
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why i cannot create a classic project. My instance: https://msmitservicedesk.atlassian.com
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Hello everybody, I have an administrator account in Jira Service Desk no matter how many times I try to add another admin or deleting another admin nothing happens. how can I s...
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We have a custom drop-down field called "Customer List". It contains a list of our existing customers. Currently when we get a new customer we have to go in and update the field manually through Jira...
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Hello, I have Jira Service Desk serving as a help desk for an organization to capture requests via the portal feature. Once a a request is submitted via the Portal, one of the Agents then atte...
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We are setup so that each group within our department has a different project. Our Service Desk fields all the first level calls and then creates an issue in the correct project. The issue we are hav...
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Does Jira Service Desk store historical statuses? For example, we're trying to analyze how long it takes to move from one status to another. We want to average status changes to baseline our wor...
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I am trying to determine if there is a way that a JIRA ticket can integrate and automatically create an event in confluence Calendar from the ticket description, start/end date/time, etc. rathe...
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I'm following the documentation https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-servicedesk-serviceDeskId-customer-get this method appears like experim...
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Hi All, I just subscribed to Jira Service Desk Cloud and i Would like to connect it to Jira Software (on Prem). I created the application link but unfortunatelly i can't: a) Link Service Desk Issue...
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I have one Jira instance and several JIRA SD projects I need to separate the portal of one of the Jira SD projects from the other portals of other projects. This separate portal should not be able ...
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How to configure Approvals field in the People details below the request Participants field. I want Approvals field on my screen even though the field is empty. Thanks in advance.
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