Jira Service Management

I wan to search the values of user input in the forms that are attached to the Jira tickets in my queue. See yellow fields in the screenshot below.   We have created several workflows that tak...

• Question
• jira-service-desk
• jira-service-desk-server
• search
• server

I'm using Jira Service Desk to intake information from customers and to guide them through an approval process based on their answers to questions on a request type. Part of the workflow is guiding c...

• Question
• jira-service-desk
• calendar
• customer
• customer-portal
• google-calendar
• +6 more tags...

Hello, For some reason It's impossible to access our customer portal or to customise it. https://jira.gardias.net/servicedesk/customer/portal/98 Any ideas?

• Question
• jira-service-desk

Is there some trick to building the service desk roles so users can see the first field that comes up (Raise this request on behalf of)

• Question
• jira-service-desk

I am setting up an internal JSD and looking to have Jira Access for SSO and enforce MFA for the agents. Is there a way to make the same requirements for our customers as well? It seems the current s...

• Question
• cloud
• access
• jira-service-desk
• sso

currently our team is https://team-1589438642789.atlassian.net/ what do we do to change it to fisnc.atlassain.net?  

• Question
• cloud
• jira-service-desk

[for Server, not Cloud]   When Customer Request Type is in a Create/Edit screen, it shows the request types for the current issue type, and below that is an "Other Issue Types" section.  I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Looking to use SIL to pull information from specific fields with-in a specific ISDP or various  ISDP(s). Non-Summary Format.  Any support would be appreciated.   Thanks! -AS

• Question
• cloud
• jira-service-desk

Hi, can we show billing time to our customers in 'customer portal'. We need to show them this info and they need to approve it. How is this possible with Tempo?  Thank you for answers.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Currently the linked issue shows as resolved.  However, as my comment on the issue indicates, I can find ZERO documentation on how to customize the login page.  Please provide more detail o...

• Question

Hi all, 1. I can make many relationships between internal services in one team, but what is the impact they will have on alerts and incidents? 2. Is it possible to create one big team and add two...

• Question
• opsgenie
• team

Hi All, does anyone know an option in standard or an add-on which enables to bill customers for the tickets that they created in Jira service desk? In our business model we track the effort that we...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...athAndFile)) .filename(fileName) .contentType("text/txt") .author(user) .issue(issue) .copySourceFile(true)//you must do this otherwise it deletes the source file from the file system .build() a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I need my team (not a project lead, not an admin) to be able to create and edit queues in JIRA service desk. Is this possible?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• queue

Hi! We have multiple projects, one per customer and each customer has an organization. Besides, we have a Public organization that basically contains all users, within the project a ticket can be p...

• Question
• jira-service-desk
• jira-service-desk-server
• server

can a "Pending Reason" field that has 5 possible answers be made mandatory when you put the call to Pending status

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Good day, You would need to inquire about the Jira Service Desk Knowledge base function. Up to how many of them can I add in the Free and Standard versions of the service? My query is because I ne...

• Question
• cloud
• confluence
• jira-service-desk
• jira-service-desk-cloud

How can I search for tasks using the description. I can only search for words in the summary. But I want to search for words in the description as well as in the summary. Thank you

• Question
• jira-service-desk

• Question
• jira-service-desk

Hi, we will like to customize the customer satisfaction, not only edit one question, but add others. Is it possible to do that? If yes, please help. If no, it'll be a feature you have to implement

• Question
• cloud
• jira-service-desk

Ok, so I have a issue. I am using automation to do allot of the small work in our on/off boarding cases. One such thing is setting the "Requested Participants". Now, I want each issue to have 2 peopl...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

I have a self-managed Jira SD with a 3 agent license. I have 2 agents and want to add a 3rd but it says my license limit will be exceeded. Either your software or me cannot count!   In my SD p...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I'm new user of Jira Service Desk, in cloud version. I'm trying to translate customer notification in French. Each time I try to save translation, I have pop-up with "Failed creating valida...

• Question
• cloud
• jira-service-desk

HI I have created a next gen project and added members who can update the tickets on the board. However they cannot delete subtasks.    I have looked at member access which I cant change....

• Question
• cloud
• jira-service-desk

The user and the requested participants are not able to view the initial request they have sent in using the servicedesk. When adding other participants they also can't see the original request. &nb...

• Question
• cloud
• jira-service-desk