Community resources
Community resources
Jira Service Management
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I am trying to use Jira Service Desk to create a ticket system for my digital learning team, which supports 500 or so teachers and staff. Often we get emails sent to us directly, and we need an easy ...
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Hi Team, Please find below issues in Service desk. 1. After closing tickets in service desk, it is still showing as "Assigned to me". Ideally it should go off from my bucket. 2. Once we download e...
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Version Jira v8.7.0 JIRA Service Desk Application v4.7.0 SLA Start: Issue Create Pause on: Stop: Comment: For Customers It seems that many ticket regarding customer created the ticket an...
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...hey act as an approver or comment on requests belonging to the customer's organization. This affected SLAs, statuses on requests, and automation rules, often bringing a lot of confusion to true c...
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Hey All! So interesting issue, the LDAP configuration is the same for our JIRA and Confluence (which are application linked). However I did create the groups in AD after I created them locally for J...
- Question
- jira-software
- server
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There are a few things in the new view that I haven't been able to find how to do yet. Has anyone found how to do these things? 1) Remaining time. We are only able to add the Estimated Time,...
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Is it possible to add more custom fields on the signup page for customer on JIRA Service desk? JSD Version: 4.4.1
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Are you able to customize the emails that are sent out to customers once you have received their request?
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I have a service desk project created and added few users with admin and service desk customer privileges. Some of the users who have those privileges cannot change anything on the tickets though the...
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So we have our email requests coming in, like normal to a G Suite Account. As per Google, LSA's are going away as of June 2020, Final 2021: G Suite Admins: Important Security Changes Coming Startin...
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Hi Everyone, I export issues to JSON and import them into another Jira instance. The contents, history and comments were imported correctly but the comment restrictions left behind. This is because ...
- Question
- jira
- jira-service-desk-server
- json
- server
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Hello good day, I have a doubt I am wanting to do an automation to save the comments that are created from an external email to the company and that these comments are saved in the ticket that is cre...
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Hi, When a ticket breaches an SLA, the time value goes into the negative. For example, if i had an SLA of 2 hours and I breach it by 1 minute, the time value is -1 minute. When I export ...
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How do you email members of a queue when a new issue enters the queue?
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Create filter with list of demands that have been commented by user
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When using the Service request with Approvalsthe description of the request disappears when comments are added when the approver is trying to understand what the requests is so cannot see the detaile...
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I am evaluating Service Desk add-on. When I receive an issue via email or portal, the "Reporter" field holds an email address, however if I try to manually change the address, I get an error that re...
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Hi Do we have any way to read Issue key if the request is being created from Issue collector. Is it possible to capture issue key using Jquery or Java script. Thanks you Harinath T.
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We have numerous teams that are set up in OpsGenie, but have a use case for severe issues where we'd like to create a single alert and notify ALL those teams at once based on their on-call schedule. ...
- Question
- opsgenie
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Dear colleagues from Atlassian community, I would like to know how I can replace Double quotes [""], wi script Runner. This is an integration problem and I need to Change [""], for the ...
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I have recently implemented Jira cloud within our business which is working really well, however I have found that recently some requests come through with no SLA. Upon investigation they should have...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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Hi, We have JIRA setup on-premise and we are trying to connect to JIRA to get and create tickets. We tried to use JIRA Apis and they will work only for on cloud JIRA setup. Using OAuth we ca...
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Hi all Can anyone assist with which field the customer satisfaction comments are held in so that I can add this to a filter I am building? I need to be able to list out tickets with the number...
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can customer export there issue in excel from customer portal .
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customer not able to export there issue in excel
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Atlassian Community Events
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| September 26, 2025 9:05 AM PDT |