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Jira Service Management
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Hello, I've read this new feature in 4.1 release note and also see the blog on the subject, but I really can't find how I can add a welcome or explicative note on how to log in on the login page. &n...
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When I log into my cloud hosted service desk instance I noticed that the SLA is displaying the following error: Error rendering 'com.atlassian.servicedesk:sla-web-panel'. Please contact your Jira ad...
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Hi, we are using JIRA Service desk (cloud) and also have JIRA software, which we are using the kanban boards and reports etc. However my manager has access as a customer in service desk and use...
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Attempting to import tickets which was not logged by the customer: However when attempting to create Time to first response, Time to resolution the import does not validate the time in either format...
616 views 1 0 Deleted user January 29, 2020 -
All emails going out from my service desk have the subject, "sd.admin.outgoing.email.default.subject". I've configured customer-notifications/template as "Housters: ${issue.summary} ${issue.key}...
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Hi All, As stated in the subject, is there a way to notify the assignee if a comment has been added to a Closed/Resolved ticket without re-opening the ticket? I found thi...
- Question
- cloud
- jira-service-desk-cloud
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Our operation has a field called Sprint and throughout the iteration we may update this field to a future Sprint if it can't be completed within the current Sprint. Anyone have a JQL Query to find th...
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Hello, I have a field with a few values in it. I am creating a JQL query for my queue and I get the following error message. I know the 'Get IT Help' value is there because its show...
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I've noticed that the notification E-mails that are generated by Jira will open the issue nicely in the app while using an absolute link to the issue will open in Safari. I can see that the "View Is...
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Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call? What we're trying to achieve is a schedule (rotation) for help-desk duties ...
- Question
- opsgenie
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My team and I support both internal users and external users. We currently have all of our internal requests going through Jira Service Desk and we're hoping to bring our external user requests into ...
402 views 4 1 Deleted user January 29, 2020 -
We are evaluating Jira service desk and we added/installed this to our existing jira instance which already had jira software. We noticed this addition added new attributes/fields to our jira softwar...
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I have a couple fields I'd like displayed at all times. I am adding two attachments. First one is default look when a visitor opens the page. The details are hidden. Aware there is a button for hide/...
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Hi, could anyone help me understand why the option to add calendars is not available for my user in JIRA Sevice Desk Cloud? I'm logged in with a user who has admin permissions, however, the option is...
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We are using JIRA to accept RSVPs for events. User would like an alert when the total number of RSVPs (they would all be YES) reaches a certain number so he can hide the form. Othe...
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We have tried to set up Automation rules based on trigger: "Issue created". Problem is that because the incident is assigned a Security Level = Security Manager - the trigger doesn't work. If we rem...
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Hi y'all, I am looking to have the attachments that are uploaded to the tickets linked to my Service Desk requests through webhooks or any other way ... any ideas? Here's what my JIRA Cloud instanc...
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Whilst staying on the free version of Jira Service Desk (cloud) is there any way to add members of our team to view the ticket queue without using up another licence? When I select the "People" tab i...
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...bsp;INFO - Condition didn't eval to true, exiting Does anybody know how to correctly set a custom field value?
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We're trying to use a single choice list to help the customer choose a specific item but in the SD we use the Cascade list to filter/queue. Any way to do this with Scriptrunner or Automation for Jira...
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Hi all I see that the only way to add a mail server is through (Secure) POP or IMAP. The issue is that this uses legacy authentication, which will be deprecated in October by Microsoft (htt...
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Dears, Is Adaptavist ScriptRunner for JIRA 5.6.12 is compatible or not with JIRA Service Desk 3.14.0 Thanks in advance.
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Hi, I'm a total newbie to JIRA Service Desk Cloud. I've been using the trial JIRA Service Desk account(cloud) and exploring all the features, its been a great experience all the while. The problem ...
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We want to move Jira Service desk database from onpremise to cloud. Any tips for the easiest way? Thanks in advance.
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Hi, when jira ticket is shared from customer portal to other organization, tickets are coming under the mail queue and users are not receiving the mail notification. Why is this happening. ...
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