Community resources
Community resources
Community resources
Jira Service Management
-
Hey Guys, I'm new to Jira Service Desk. Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'. I'm wantin...
- Question
- jira-service-desk
-
In our environment, we receive documents/attachments from our clients. Frequently we have to modify those attachments for testing and create a new one that has the users issue in an attachment ...
- Question
- feedback
- feedback-forum
- jira-service-desk
-
I'm trying to create a JIRA Automation rule that triggers a set of actions, based upon what the user puts into a custom field, which uses the Cascading list selector option. When I try to do this, th...
- Question
- cloud
- jira-service-desk-cloud
-
Hello all, We created a next-gen Service desk project (portal) and we want to use Automation for Jira to clone issues from Jira Service Desk to Jira Software (next-gen) project. When we create the ...
-
Good afternoon I created a field in JIRA service desk, added it to the workflow, but would like to know how I release it to appear on the customer portal?
-
I have a few custom fields that my team feels need to be changed. For example one field is currently a "Label" field. We would like that field to be a "Single Line Text Field". Since i know that ther...
-
Hi all My team supports two kind of customers: internal and external customers. The internal customers are devided in different departments. Therefore I created for each department an Jira Service D...
-
Hi, I am writing Post Function script to set value of system field based on other two custom field values. I have 3 fields America, India and Europe America is Cascaded Single Choice ...
-
Hi All, i am in very initial phase of migration of Microsoft SCSM to JIRA ServiceDesk . Any suggestions on initial question about migrations or any best practices which you follow will be he...
-
Is it possible to give the users a ticket number?
-
We have a customer that also uses Jira internally to manage their internal tickets. When she tries to access our Jira Service Desk with the same email she receives the following message: "Your...
-
Can they send an e-mail that will automatically log a request, or do they have to log into the website
-
Hi!, i have a question related with the search funcionality using JQL, on all Organizations defined in my Service Desk Project, i put a custom attribute "IDORG", and the question is, it is possible m...
-
Hi All, We're setting up a Service Desk for customers with a workflow to keep track of the progress. However, customers would see all steps, including the internal statusses. But we only want t...
-
Hi to all, our "Customer Notifications - Public Comment Added" is set (per default) with "Customers Involved" as recipient. Unfortunately, any public comment added to the issue is notified ONLY to r...
- Question
- jira
- jira-server
- jira-service-desk
- server
-
Hello We want to connect Jira Service Desk and Slack (or similar tool) in a way that the agent can start a chat discussion with the customer so it will be discrete and isolated (so other custo...
-
Hello, I would like to send an e-mail to one user when created issue is an incident (with specific title). I check in automation rule, but I can only send e-mail to customer. How...
515 views 5 0 Deleted user December 4, 2019 -
Hi, I´ve created a couple of service desks yesterday and set up some users as "agent", which is what I wanted to do. However, I must have also set them up as "customers" therefore they seem to have...
-
I have 1 customer who always sees the closed issues, no matter what is changed in the settings. With others the functionality works in the right way. Anyone a suggestion?
-
Hi! Can I please get a detailed database schema for Time to SLA plugin? Need to find "Overdue duration field" table. Thanks! Found this article: https://confluence.snapbytes.com/displ...
-
Hi, We had a customer reply to email (using Outlook) that automatically appended itself to an existing Jira Service Desk (JSD) issue (the right job as it turns out). Normally, I would expect that to...
-
Hello on my Service Desk, I created a Group HR and a group Laptop. In Laptop, I have a request "order new laptop", all is fine. In HR, I created the request "on-board new colleague". In this one, ...
-
A Jira software user (who's not customer service desk agent) commented on a CSD issue where the "Add internal note" button is missing (It was there before). He made a comment thinking it would still ...
-
Can you allocate confluence space to JSD with different permissions for customers and employees? We do not want all the articles to be visible for customers but only the ones that should be used for ...
-
Hi, External users have been unable to see their descriptions once we make a case a defect in service desk. Is there a setting for this? this did not used to be an issue.
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 9 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 8m ago | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |