Hi, I want to allow someone to be able to link issues from our service desk. Can you please let me know how to do this? It says go to 'Actions' but I don't see this option anywhere.
We have created a mailbox in Office 365 and we would like to set this up as the email account for Jira Service Desk. However, we only want Jira Service Desk to handle a subset of emails. If we...
I have project which is visible to customers through the portal. I want to know what is the limit of customers that I can provide access to on Portal? I read we have 5000 User agent limit what about ...
Is it possible to have a multi-select / drop-down list on the customer portal that gives you different custom text fields to fill in depending on what option you've picked?
We are trying to use tempo timesheets and after setting it up, the time logging (and tempo in general) tools only show for Project Administrators. I feel like we checked all the permissions and...
It is possible to turn on the 2FA of O365 email that was used on outgoing email?
Hi all, It's been a few years since I was actively administering Atlassian products and I find myself doing so again. Back in "the day", it seems like we could roll our own code and attach it to wo...
Hi all, So I'm revisiting the Atlassian stack recently as our company is growing. We are a small (growing) prof services company that is looking to utilize consultants for technical de...
Hello, We have a problem to install on app Jira Server Desk: we had the application installed but it was uninstalled and we cannot install it, when I press install it throws the following error: ...
Sorry if it's repeated, but I searched a lot and didn't find much. I need to create a conditional field in Jira Service Desk, that is. When selecting a value in the pending field, the next field pr...
I'm trying to create a new custom field in the "Report an incident" request type (Servidesk template). I added it to JIRA and associated it with a "default" screen scheme, but I can't add it to the ...
I've got an error in the JQL editor in SLA after I updated some field values in JIRA service desk. I am sure the field value in the syntax are correct. But system shows the field value d...
We would like to know the latest recommended version, that is enterprise hardend version for Jira Service Desk. We will be working on Jira implementation for a large client and would like to know the...
Hi Everyone, I want to know how I can view a separate ticket id/key column under Reports. As of now, I have to click on the graph points to view the ticket corresponding to a date or have to go to...
We have a issue that our customer's portal register page that we can't see the input box of the captcha. The captcha's word appear. If we inspect the code of the page we can see an input type text o...
Hi All, We have a different projects created in jira with issue created for them. Is there a way to configure the Jira ServiceDesk to allow customers to create a ticket where they can select a proje...
Hello, We have three project and I'm wondering If I can create a queue in one on these project to show all assigned issues (to me) from all other projects. If this is not possible, could you please ...
We have setup an Email handler for our JIRA Service desk. Sometimes emails are sent by customers whose email is not part of the allowed list of emails (not created as customers within JIRA service d...
we have been getting this issue on tickets the last two days where we are unable to change the status to closed ( or any status ) I'm set as an admin and site admin etc and should have the permission...
Hello, we are using ServiceDesk and we need weekly reports for different requirements. all tickets, status not closed - priority selection. Export should be The key (ticket ID), summary, prio etc...
Is it possible to disable the "Blocker" priority from selection in our Portal? Right now customers are able to select priorities and I don't want the customer to have the ability to choose the blocke...
After upgrade Jira Service desk to 4.7.0 and Jira core to 8.7.0 I cant see any more my SLA. I tried to follow this article but don't resolved the problem https://confluence.atlassian.com/jirak...
I have created a calendar with a five day work week, where every day is 10 hours (8:00 - 18:00). I have created a SLA with a goal of 60h. When I create a issue the goal is set as '1w', but a week o...
The comments section within Jira Service Desk is set to being double spaced. How do i change this ?
We have a set of projects and agents for each of those projects. We would like to restrict their access to only their projects, unless another project ticket is assigned to them. How can we do that?
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