Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to update field values when creating or updating a case via email? For example, can I send an email to create a case and change the priority or assignee in the same email? Than...
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By default, emails to users come from jira@myaddress.atlassian.net. can I make notifications and comments come from email support@mydomain.com
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Does anyone know how to configure Service Dest to use SSL in docker? The problem I have now is when I restart docker container my configuration is gone. This container has volume mapped to /va...
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There was a recent change that my users don't like that I want to reverse but can't seem to find a way to do it. A couple weeks ago the following message started showing to my Service Desk user...
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Hi there, I have 2 questions to ask regarding GrafanaV2 integration: 1. Is it possible to get included in the alert chart image (snapshot) to be parsed? If so, how can I get it? According t...
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We've been working in the "old view" of Jira Service Desk for a while and the latest UI change has affected the day-to-day process by putting the MASS of the customer-description at the very top, rat...
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When clients are looking at their requests in the portal the fields visible are fairly limited. Is there a way to add additional fields such as due date and assignee so the customer knows when the it...
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In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" l...
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- jira-service-desk-server
- server
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Hello, I am using a groovy script with JMWE to set the Security Level based on a custom field in a Post Function during ticket creation. When I try to do the same thing during another tr...
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Hi Is there any opsgenie icons we can call? something like slack :fire: ? or we have to push UTF-8 characters if we need something like this Thanks in advance for the help Daniel
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- opsgenie
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Setting up queues - I want Agents to see: All My Tickets, All My OPEN Tickets, All My Closed Tickets
I know every Agent has default tickets Assigned to Me and Waiting on Me. Our agents need to see Closed Tickets to review triage steps, etc. The problem is if we create them then they are ...
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Hi, I'm just playing with the Jira Service Desk to get a feel for its functionality. Where/How do I change the work flow (or respond to raised tickets)? If I follow the admin link (https://aspitec...
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Hi everyone, I have installed the server version free trial at a JIRA Service Desk 4.5.1 instance. The problem is that it seems that is not configured property and I can't try out the tool. ...
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The hand icon is present but nothing happens when I click any of the options highlighted in the image;
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Hi, we have a notification on our portal mentioning: "you do not have an authorized acces token for the remote resource. Authenticate with undefinded" What is this about and how ca...
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Hi, We have two projects active. both using the webportal. but if we create a customer in project B and this person goes to the webportal, they don't seem to have permission on the web...
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Hello, I'm looking for suggestions for an app, it should be more customer-oriented. Basically I want to send notification and email in case of the incident to specific group of clients. I sh...
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I'm trying to use the "Trello Sync for Jira" add-on, but it doesn't appear in my jira desk marketplace options. Is it restricted only to the server version?
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1) How can we share an issue/ticket with one person into the organization who is not an agent or Jira user? Is that possible somehow? 2) How can we group different issues regarding the same subjec...
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Hello, Is there a way to edit opsgenie alert looks, when you send it to people. In my case, the email notification has too many unnecessary fields. Is there a way to change that? Thanks,&nb...
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- opsgenie
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We would like to add a column to the customer portal of Jira Service Desk that would pull the ticket creation date and want that column to be sortable.
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Other than clicking the "see the old view" link within each issue is there a way to revert to the old view from the settings? Whilst the new view may be good I have a team of users who will need the...
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Hello, I take the liberty of coming to you for advice. I am looking for a paid module that will allow: -Translate the customer portal into several languages (French, English, Italian, Spanish). -...
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Hi ALL, I'm quite new to the JIRA. I'm exploring all of its features and functionalities. I'm using the trial version. I'm quite ignorant of providing the customer/client, the access to their...
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Hello. Having a hard time finding the detail/spec here. What I'm after is the specific criteria SD TTR report uses when calculating the Average % of tickets meeting (or not meeting) an SL...
Atlassian Community Events
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| 11 hours ago | ||
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| Friday | ||
| June 18, 2025 4:57 PM PDT |