Out-of-the-box default notification scheme

[Jaime Garcia]

Hi there,

We have modified our default notification scheme and I was wondering if there is an easy way to determine what the scheme would have contained right out-of-the-box. I want to start a separate notification scheme, but rather than trying to guess what's been added/removed, I'd like to have a reference to play it safe.

[Mike Rathwell]

Hi @Jaime Garcia 

I am pretty sure my default is largely unchanged and what it comes down to is that Assignee, Reporter, and Watchers get notified of essentially anything that might happen to an issue. As such, the generic is simple; put those three elements on All The Things, and you have the default back.

That said, the default makes Jira rather a car alarm of a notifier. I don't have a single project that uses this default at all especially after hearing from users that even "pared down" notification schemes are so noisy that they just made a mailbox rule to put emails in the trash. Less is often more here. Make sure the right person gets the right information at the right time and as little more than that as possible. So... don't feel bad if you can't recall the default. Ease into it and look at the notification events in a notification scheme and add just the humans that need a given notification and nothing more. It is seductive to have it tell all the people all the things but they stop listening after a while.

[Jaime Garcia]

Awesome, thank you for your advice. I think our problem is that we added, rather than removed events, but you're correct: common sense should be a good place to start :)

Thank you