How turn off public signup and allow for internal users in the organization only

[Alex Semeniuk]

Hi,

What is the correct way to turn off public signup options and allow users to sign in within the organization only? Users' accounts are linked to GSuite.

[JimmyVanAU]

Hi Alex,

Apologies for misunderstanding the question. To restrict which users can access the portal, you'll need to change the permissions on each service desk project.

1. In your service desk project, choose Project settings > Customer permissions.

2. Select who can access the help center and send requests.

3. Select who customers can share requests with.

4. Click Save.

Ref: https://support.atlassian.com/jira-service-desk-cloud/docs/change-project-customer-permissions/

[JimmyVanAU]

Hi Alex,

Welcome to the community. You can adjust the settings by following these steps.

1. Go to your site's Administration at admin.atlassian.com.
   (If you're an admin for one site, you'll land on the Users page of your site.)
2. Select Site access in the left hand navigation menu.
3. Select the Approved domains tab.
4. Choose:
   Approve the following domains, entering your G Suite domain.
5. Click Save changes.

This is from:

https://confluence.atlassian.com/cloud/specify-how-users-get-site-access-744721636.html

[Alex Semeniuk]

Hi Jimmy,

Thanks for your prompt response. We already have that configured, but how to disable public signup option right now. It seems like everyone from outside can signup and send me some requests as well, which is not what we need and not secure.