Activate toolbar for description field on request forms

[Florian Maurice]

Hi, I feel I am going to ask a stupid question but here is what I'm struggling with right now.

I am trying to activate the toolbar on the description field, the toolbar that we have here when we create a request right now, or when you create the request on the agent point of view.

But on the request form that is seen from a customer point of view, right now it looks like this:

I have tried classic projects, next-gen projects, but could not find the way to change this and did not find the answer on documentation or community, likely because I don't use the right terminology. Would someone be able to point me in the right direction here?

Best regards,

Florian Maurice

[Patricia Francezi · Accepted solution]

Hi @Florian Maurice 

At this point the rich text from customer portal view is not in place. 

There is an suggestion  for this feature, gatthering interest: 

https://jira.atlassian.com/browse/JSDCLOUD-4970

If this is very important for you, you might search for add-on options for customer portal. 

[Florian Maurice]

Hi Patricia,

Thank you so much for confirming this. It is a very surprising piece of news to see that the feature request is now 3 years old and has not yet been implemented. It seems the first requirement I have for moving to a support ticket system: getting at least similar layout and functionalities than when using emails.

I have voted for this feature, but must admit it does not give a first great impression and it might be it's not the tool we are looking for.

Best regards,