Service desk cloud custom email account not editable

[Deleted user]

I am trying to update custom email password in JSD cloud.

Within the project:  Project settings, Email requests and I can view the email address as with the logs.  However, the Edit and Disconnect options cannot be selected. 

We are using O365 and using Atlassian Access.  

I just migrated from Prem to Cloud.  I've looked at the documentation online, I don't see anything about changing the email password.  

Thank you in advance for any feedback you may have.  

Aaron

[Hernan Halabi - Elite IT Consulting Group]

Hello @[deleted] are you Jira administrator of the environment? I suppose that option isn't available because you are just project admin. As Jira admin you should be able to disconnect it and connect it again when you would be prompted to type the email password

[Deleted user]

Hello Hernan, it appears I have found the following bug: https://jira.atlassian.com/browse/JSDCLOUD-8442