Community resources
Community resources
Community resources
Jira Service Management
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When requesters ring and get the "press 1 for x, press 2 for y" voice prompts - is there an option to do something when they don't press anything? Currently it just hangs up the call, would be ...
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Need to create an automation that contains the following. here is an example of the body of the old style of email tickets that would be filed when a user submitted this: Caution: This ema...
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How do I add expected Time to resolution to customer notification email in jira?
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Is it possible to store our Jira Service Management database on-premise? We are a small business that only has 2 agents right now, but we are approaching the 2GB limit on storage for the free ...
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Hi Team, I have created an asset custom field named "Affected Region". In this field i want to populate the values of an attribute called "Region" under the object type called "Location". To satisf...
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Hi Team, I'm stuck and need some help. Can anyone guide me on how to implement this automation? Thanks in advance!
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Hi all, I would like to start implementing Opsgenie in my organisation, however, with the current migration of Opsgenie to JIRA ITSM, it's not 100% clear where to start. The target state would be u...
- Question
- cloud
- itsm
- opsgenie
- opsgenie-cloud
- status-page
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One of our JSM customers can't log into their account as it's asking for a 2FA code they never setup (apparently). How can I, as admin, disable this for them to allow them to log in (and assist them ...
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We are a managed services company just starting to use Jira. We manage infrastructure and other IT services for multiple customer organizations at any given time as per sample picture attached. ...
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Hi All, While trying to post attachments from Servicenow to JIRA(on-premise software) ,im getting the status code as 0 and response as empty object.Does anyone have any idea?
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Salute Atlassian Community I'm looking for a solution to add a "mouse over" for specific fields in the customer portal to add additional information. For example the "urgency" field to desc...
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Jira Service Managementで自動化ルールを作成して、フォームフィールドの値を取得しようとしています。現在、UUIDが指定されている場合、次のスマート値を使用してフィールド値を取得できます: {{issue.forms.."フォームフィールド名".label.first}} さらに、次のスマート値を使用してUUIDを動的に取得できることを確認しました。 proforma....
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https://bostonfagroup.atlassian.net/projects/CI?selectedItem=com.atlassian.plugins.atlassian-connect
Getting Slow in ...............
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I need to creat virtual Assistent based on my predefined questions answer “ yes” or “No” and support to select the products for test I have only 3 products for product selection total ...
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Hi I'm trying to work out where to edit the fields that show on the screen that appear when you transition a issue from one status to another. I have a Service Desk project that is running the...
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Has anyone else been unable to import the Ethernet Mac Address from Intune using the EthernetMacAddress mapping? WiFi Mac Addresses are coming through just fine, but there's nothing visible in stage...
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Hi Atlassian community, I'm wanting to setup an Automation rule in Jira Service Desk to automatically transition to the status 'cancelled' (resolution = 'Rejected') when the status is change...
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One of its useful features is the ability to attach notes to alerts, providing crucial context during incident response. There are exciting opportunities for enhancement in how these note no...
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Can you create an automation/rule under a parent or does it have to be under project settings? I don't have access to the project settings.
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As some we are taking a lot of care not to mix cloud with self-hosted infrastructure... and open ports to our (hosted) jewel of the crown. So despite having tons of jira automation, we never found a...
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Hello, I am looking for a native way or an app to delegate approvals to a college when the user is off, using this solution, a ticket can't be blocked because one of the approvals is on a vac...
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Hi, I received approval of a project in this email account internationalatlassian@gmail.com . Is that real or scam? Also, someone got in touch with me through Telegram. Thank you Nathalia
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MI CUENTA APERECIO INACTIVA EN LOS PRODUCTOS DE JIRA , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 7 USUARIOS
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Hi Atlassian. I changed the sla, namely I clicked on edit and unchecked the start sla (when assigned) and left it only in progress. My task count started and stopped in one place maybe someone can he...
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Hello, How can I move a project from one issue-type screen scheme to another?
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