Community resources
Community resources
Community resources
Jira Service Management
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I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
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We wish to feed in email alerts from an anti-virus platform to monitor for issue. The platform generates 1000's of email per day, most of which we have no interest in and just filtering some...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Would it be possible to allow users to set a status such as "Out of Office," "On Vacation," or similar? This would make it easier to see resource availability when assigning cases. Additionally, thi...
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I am fairly confident in understanding what the "People and Access" tab is for, but what exactly is the "Directory" tab used for and what access am I granting if I add a user or organization to that ...
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Hi * We use JSM with asset management und created several asset object custom fields in Jira Issues. All Jira users can modify these asset object custom fields (select the asset in jira issue)...
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Hi Community, In our Service Management Product, an email is sent to the customer. For example, if @someone is tagged in a comment, customer receives a notification email with the comm...
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Tenho uma História no Jira que possui Test Cycles vinculados através do plugin Zephyr Scale. No entanto, ao tentar obter os Test Cycles vinculados usando o GET para o endpoint: https://DOMAIN.a...
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So essentially I need help with creation of an open source JSM Project without adding additional users to my billing cycle. I need to create a customer service portal for ticket creation wherein any ...
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We have launched our virtual service agent to a pilot group of people. We have 20 knowledge bases connected. Everything looks to be set up fine. Some users are reporting the bot is unable to answer a...
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Hello, Just had a quick look through the new Views feature for Jira Service Management and I've found the Swimlanes feature that has been added. We're thinking this might be quite usefu...
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Hello, we have a problem with attachaments to send them via comments. We would like to answer from the comments viar E-Mail. So Jira should automaticaly send the attachment from the comments...
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...ny downtime for Jira Cloud, but I am wondering if any configuration, scheme, or anything like that will be impacted. Is this true? If so, is there any documentation that explains what could be i...
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we are trying to make the payment for our outstanding invoices. Unfortunately the system is not allowing us to make payment need help
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Dear all Is there any way to your knowledge? restrict the ability to add users from a specific group to request participants restrict the number of users (exclude users from a specific gr...
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I am setting up a Jira automation rule to send an email to every user who has open tasks. The email should include details of all their open tasks in a single message sent to them every day. However,...
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Hello! Is there a way in Jira Cloud to make the attachment section required only for selected users? I would like to add leaders to a group and for these people, it would not be required to select...
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Hello Everyone, Does anybody have a usecase or some reference for Ship Line/Freight Forwarding achieved using JSM?
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https://www.loom.com/share/4accf30626ac4bf4b1e32a5ea6a29fde In this video, I'm reaching out for help with integrating the Jira Assistant app into Slack. I uninstalled the app due to ...
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Dear Team, May I confirm the data residency for data on Jira Service Management can be stored locally in Singapore? Thank you very much. Louis Lim
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Hi, I made a simple script to run a job, cleanese & import in Data Manager from my jira assets schema as the documentation explain; the issue is that the import fail because the Attr...
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In our case one options are Jira, mail, portal and so on.. My customer does not want to see the option Jira. Instead they want to rename jira with something else.
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Hi. I am able to set up JSM Chat into my company's Teams. But how will my client be able to access this chat box? Do they need to set up a Teams account? Or do they access our chat via the JSM Portal...
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Hi Community! See this help article: Jira Service Management issue sharing | Jira | Atlassian Documentation My question is - Customers can Share an Issue AFTER the Is...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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Hi, We have an automation that accesses raw ProForma form data (standard forms only) and uses it to pass through a condition to perform actions. We use this smart value to retrieve the data: {...
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Atlassian Community Events
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| 18 | |
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| Subject | Author | Posted |
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| 5 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |