Community resources
Community resources
Jira Service Management
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I need to design a form, that requires 3 Asset selection fields, all from the same Object Schema. I only the data in the form, so didn't want to create a custom field for each one. However, when ad...
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Hi I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Docum...
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Hello there! I just created my first and most probably only one Customer Support project. By default there is a page /servicedesk/customer/portals. So my customer gets firstly to this page and then h...
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Hi Community, I'm trying to build an automation rule that checks if the action initiator, is a member of any of the organizations that are assigned to the ticket. I can't get it to work....
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I use canned responses via the desktop version but cant find a way of adding canned responses to customer replies via the app which I am seeking to use.
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I am making use of 'Jira Cloud for salesforce' currently I need to make these fields mandatory in the 'Create Jira' page. · Shipsy Consig...
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Hi ist ist possible, to give acces to certain tickets (filter) related to a customer via a dashboard, without giving him acces to all the tickets in a service desk?
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Estimada comunidad, estamos queriendo que Jira pueda responder de manera automática un mensaje cuando nos crean una incidencia fuera del horario laboral (EJ: L a V 18 a 8 y S y D) , entiendo qu...
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Hi Everyone! Current customer portal help center of Jira JSM data center, the screen width is too small for modern screen as seem the dimension following previous decade screen monitor that difficul...
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I want to create queue which shows all issues assigned to any groups that I am a member of. I want it to be dynamic so that I can set this as a default queue for any engineer logging in, they can cli...
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Hi Everyone, I'm looking for a way to sync the profile pictures from Azure Active Directory (Azure AD) to Jira. We use Azure AD for user authentication and would like the profile p...
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Essentially, spammers are everywhere, and I don't want to have to give all our guys Admin to the project in order to add a sender to the blocklist, has anyone figured out how to run a manual automati...
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Your Jira Service Management Standar subscription has been canceled, how to renew it?
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Scope: Receive and reply to customer requests via e-mail or ticket Accomplishments: 1. Receive e-mail from customer to GMAIL and Ticketing System 2. respond to customer via...
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Hi Atlassian Community, I’m currently facing an issue with the Mail Handler in Jira Service Management (JSM) and need some guidance. We have an email address integrated with JSM that receives two ty...
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When sending email from IBM i to a distribution list that contains five members we all receive five Opsgenie emails. If you open up each email it shows one for each team member. All team members on t...
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Hello, I appear to be suddenly missing the activity stream gadget for our dashboards, when I go to add it, it is no longer there. Current instances of it state the following: "This gadget cannot be d...
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hi, do you have a template potentially excel to upload bulk assets in a way that will position them under the correct parent?
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Hi, How can I add a new language to a project from what I already have in another language? For example, for several versions of Spanish or English, I don't have to translate everything from scratc...
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Hello, In our company, we want to automate the calculation of resolution time in business days. (without weekends, and local free days). the diff function give us the total duration and not b...
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I can get the latest report from the Trust Center, but it's not clear on how to get these for prior years.
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I am trying to generate a satisfaction report for the period from January 1st, 2024, to December 31st, 2024. However, when I select the start date, I encounter the following error message: Quest...
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We currently have a Prod JSM portal for tickets and that Prod JSM portal has been copied to a Test JSM portal for us to play around with. We linked our confluence page to our test portal and i...
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Looking to move into Jira for service desk, I have started an advanced IT service management project. Is there a way to set up a General Service Management Project and move all that information into ...
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Hi, I am trying to setup an automation that will increment a number custom field by 1 each time it cycles through the relevant stages. The problem I am encountering is that however it s...
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