Community resources
Community resources
Jira Service Management
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In order not to duplicate comments it at least seems to be possible to for agents to to edit the comment and changing it from internal to external. The issue is, that this seems ...
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We have Jira Service Management (JSM) configured to create tickets via email. Since we first started using it, we’ve been experiencing an issue where users receive bounce emails from bounce@atlassia...
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Good morning, I need to implement an internal issues security scheme in a project with the following requirements: When client X (reporter) creates a ticket, only that person and a...
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i already have the space, but when i select "link spaces" nothing appears, and i cant associate them, i dont know how should i do this
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We have the customer sat sent our when a ticket is resolved/closed. Can we schedule another email to send out another customer satisfaction for the same ticket for another day.
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Hi, I need to use a smart value within another smart value and do not get the correct syntax. In my case I want to get values from attached forms. As I do not know how many forms are at...
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Can we create a queue where tickets are assignd to automatically based on the senders email address ? example, tickets from multiple email addresses that land in one queue ?
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How can I make it so that when assigning a ticket it is validated that it is in the support group pr
...bsp; if (groupMembers.contains(assigneeName)) { return true // La persona asignada está en el grupo } else { &n...
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Hello, I am trying to learn JIRA from external sources (UDEMY). My JIRA navigation options are different than the option in courses from external. e.g. My Navigations options I can see are: Dashbo...
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Hi some one Rise Ticket from email that time create ticket then another person replay that email create another one ticket total two different tickets. How to solve this issue?
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Scenario: A user has created a ticket. L1 Agent picks up the ticket and update ticket with their finding and attach some documents. At this step agent can delete their own attachments (for this con...
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Hello Atlassian Community, We're excited to announce that Selective Data Copy for Jira Service Management sandboxes is now generally available! This feature will be available for Jira Service Manag...
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Hi, I have a JSM project with many custom icons for the request types. However, I've found that they do not appear for customers without a JSM license. Only requests with icons automatically provided...
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We are interested in using Atlassian products Jira Service Management and Confluence to replace an onboarding subscription. When a new hire is confirmed for onboarding, a ticket in Jira Service Mana...
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We have a custom field that was originally created as plain text instead of rich HTML text. Since we cannot change the field type directly, I am creating a new rich HTML text field wi...
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Hello - I am trying to create a Global Automation that triggers when a specific asset attribute is updated. I have found, and am familiar with checking for when an object is updated in general, and ...
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Hi, The Problem/use case: 1. I had a customer email me directly rather than emailing support@xxxxxx.atlassian.net 2. So I forwarded the email onto support@xxxxxx.atlassian.net 3. I th...
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To improve the quality and information provided in tickets is there a way to incorporate a feedback functionality in Jira?
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I'm trying to send a web request containing fields like {{issue.summary}} but when the customer types a double quote, the request fails with "invalid json". It appears that the quote is inserted (wi...
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Our business uses our instance of JSM to submit requests for our IT area to work on to enhance our systems. I'm looking for an app that allows me to present a list of items to a business leader to pr...
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When I press F12 to see what is happening I get the error: User Not found for userContectID. Any help would be appreciated. Thanks Charles
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Hello community, I hope you are all well. I am setting up an automation rule and I have the following scenario which I cannot solve. I need requests "B" and "C" to be linked to "A", is this possibl...
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We received our OpsGenie invoice for the year. We were surprised because we were told in October that it would be a 5-10% increase in cost, which we planned for. However we were invoiced for a 30% in...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello, I need to have a ticket assignee complete their own compliance approval in Jira but even when the assignee is removed from being excluded, it is not taking effect. Can someone direct on how to...
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Can customers use the Virtual Service Agents without login or e-mailadres? Whenever we launch the interface (widget or other forms) to interact with the VSA Virtual Service Agent....
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