Community resources
Community resources
Community resources
Jira Service Management
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When a user creates an issue from the JIRA Service Management Portal I will receive an issue on the board but it shows "AISM-XXX Hide" How do I change the title so when users log a issue from the po...
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We're currently have things set so that existing users can request access to Atlassian products for anyone with Org Admin approval. For example, when an existing user invites one of their colleagues ...
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Approvals Queue – On the portal view, there is a place that shows approvals when we click our Avatar/icon as shown in screenshot below(attaching screenshot). For our customers, when they don’...
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We've followed the configuration steps for the Zendesk integration for the "Creating alerts in Opsgenie for the Zendesk tickets" workflow and are successfully able to trigger alerts from a Zende...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm using Jira Cloud. We have Service Management, which then creates tickets on a software project board. Both are company managed. I am an Jira admin over both. (But a self taught admin ...
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The "Public comment edited" notification is turned on under Project settings > Customer notifications. I do not understand why the customer does not receive email. Someone h...
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Hi So if my understanding is correct, if I create a new project (call it PRJ-B), and check that option and pick an existing project (call it PRJ-A), then when I change anything in PRJ-A the settings...
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I am able to move or add fields but cannot save the changes. My permissions have not changed and was able to do this previously...Project->Project Settings->Request management->Request...
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I want to set up an automation to send a form that I created to a reporter when the status of the parent issue is changed. I want to confirm that when I select the action "Attach Forms" to visibilit...
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¿Es posible redirigir al usuario a la página principal del portal después de crear una solicitud, en lugar de mostrar los detalles de la solicitud creada?
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¿Es posible redirigir al usuario a la página principal del portal después de crear una solicitud, en lugar de mostrar los detalles de la solicitud creada?
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For the last several months, something strange has been occurring in our queue column "description" (see below). This is not showing on the actual ticket itself when opening, but in the column ...
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I have a problem, I added Opsgenie, but now it does not show in our atlassian account and I have mistake on screenshot.
- Question
- jira-service-management
- opsgenie
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We're trying to use smart values from a submitted form in a manually triggered automation, but keep getting nothing returned. The last try is along these lines: Write {{issue.forms}} to the audit ...
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We would like to connect our Active Directory to Jira for better integration but want to test in the sandbox first. Is there a way to connect AD exclusively to the sandbox but not connect it to...
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Hello everyone, I have a use case where my users want to search for issues in Jira Service Management by using the content of the comment field (specifically internal notes). However, it seems that ...
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Hi all, I add the Atlassian Assist in slack, but it didn't send a message to me to set the channel to be agent channel/request channel. It only show a message that assist has been added. Theref...
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Hello, I am trying to utilise Jira, Assets and automation to setup some suppliers that need annual reviews completing, there are a number of supplier and these annual reviews happen all over...
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Hi! I need to be able to provide Jira to the user with a custom value so that information can be found using it via JQL. For example, assign a Virtual Machine to a user with a light click and th...
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I used to be able to have options like small-large-large and I think the opposite too, but now I only see two options available? Are they gone? Today I've worked around this by just copying it from...
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I’m excited to announce that the ability to link projects to Help Centers is now available in Jira Service Management Premium and Enterprise 🚀 In July, we released Multiple Help Centers&...
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Hi All, I want to automatically send an email to users a day before the sprint ends that they need to close the JIRAs. I have created JIRA automation to lookup issues with JQL "spint in openSprints(...
- Question
- jira-server
- jira-software
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Hi there I want a form to populate a context field on an issue. I've linked the input field on the form to the field. All good so far. But if I try to add the field to my issue as a context field, ...
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Hello, I'm having a problem with management in Jira. I became the only admin in the organization and I am not able to manage, for example, users in the project. Theoretically, I have adminis...
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