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Is this email a scam or legitimate?

Patrick Till
Contributor
May 23, 2025

HI

I received the below email from <noreply@po.atlassian.net> is it valid or is it a scam email?
My spider senses are tingling.

2025-05-23 09_14_28-Your Jira Standard subscription has been canceled - ptill@meditech.co.za - Medic.jpg

1 answer

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5 votes
Answer accepted
Trudy Claspill
Community Champion
May 23, 2025

Hello @Patrick Till 

Do you knowingly have a Jira subscription?

Is the URL specified (https://something.atlassian.net) familiar to you?

If you are an Atlassian Cloud Organization Administrator or a Billing Administrator for a product subscription for the specified site, you should be able to verify your subscription status by logging in to https://admin.atlassian.com with your Atlassian Cloud account and navigating to the Billing section to review your subscriptions.

Patrick Till
Contributor
May 23, 2025

Thank you for your reply.

I am the Billing Admin and our account status does not seem to have changed. This is why I am concerned.

I do not know the email address but I do not know most of Atlassian's email addresses.

I am wondering if anyone has come across this before and confirmed either way.

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Trudy Claspill
Community Champion
May 23, 2025

To get an authoritative answer and details about the product subscription cancellation you can always reach out directly to Atlassian. They have a separate web page for submitting billing/purchasing/licensing questions specifically.

https://www.atlassian.com/company/contact/purchasing-licensing#/

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