Why does automation sometimes doesn't see attachment?

[Menno Schaick]

I have an automation that if a customer fills in a form, JSM checks if an attachment to the form has a certain name. If it does, a label is added. Sometimes the automation works, but sometimes it doesn't (with the same file).

The log file shows that the automation that is triggered when the form is filled it, doesn't see any attachment added. I thought it could be that the system needs a bit of time to archive the attachment, so I tried it with waiting time. But still it sometimes doens't work. Anyone any idea how to fix this?

[Marc - Devoteam]

Hi @Menno Schaick 

Welcome to the community.

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.