Community resources
Community resources
Jira Service Management
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Hi I have a server license from the Jira Service Desk and I am having trouble editing the fields in the Portal Customer. I need clients can attach documents, and I can't find this field, do I need ...
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I added external users as Service Desk customers, after they entered a couple requests they were able to go to the Projects tab and see non-service desk projects. Do I need to add security to my non-...
- Question
- cloud
- jira-service-desk
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I would like for all request types in my JSD project to include some kind of questions/check boxes that the customer would need to fill out, and have the priority of the ticket determined by the answ...
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Is it possible to setup a 'global' SLA, or an SLA that can apply to multiple projects? Or do you have to set it up at each project level?
- Question
- cloud
- jira-service-desk
- sla
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We have an instance of Jira Service Desk which has multiple projects, each attached to a different customer service email address, to manage our products. We have found that if a custo...
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Hola comunidad, tengo un problemas para asociar un campo personalizado que he creado a mi proyecto ya existente en jira-service-desk. Lo cree y todo parece estar correcto pero cuando c...
- Question
- cloud
- jira-service-desk
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Hello all, Trying to apply some SLAs to a project but i cannot see the option when looking at project settings. The project is apparently a "Classic Business Project" which could be the issue... ho...
- Question
- cloud
- jira-service-desk
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Hi, I want to copy field value to linked issue. I use post function , but cannot add a condition. I want run this post function if linked issue is from only one project
- Question
- cloud
- jira-service-desk
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I am trying to pull report with "Projecct Nam", "Created Dated", "Date first response". So when i put ......within the last 5 minutes then it shows 0 result i tried till 1 hour still zero. In general...
- Question
- cloud
- jira-service-desk
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Hi Community, I would like to get a list of all organizations that the user is in (with REST API calls). I can see that I can list organizations (with rest API) and then for each organizatio...
- Question
- cloud
- jira-service-desk
- organization
- rest-api
- user
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Hi, I would like to whitelist the URL of the Jira Service Desk Portal. We are also using Nginx, therefore I tried to allow and deny IP through the location part however I was getting the 404 Error (...
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How can I reset a pasword for a USER
- Question
- cloud
- jira-service-desk
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Hi, I clone the records opened on the jira service desk to the software project. I copy the comments with the Listener feature (comment event). There is no problem in the outward part, but I do not ...
- Question
- cloud
- jira-service-desk
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while importing the .CSV file from JIRA of projects tasks, the assignee column is showing "Removed", instead of the users' name. Moreover, the users are active in JIRA. Please help.
- Question
- cloud
- jira-service-desk-cloud
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When we create issues via email channel, it creates a task without any issues. But only half message is a description, a signature is added as an activity to it. -- Is there is way to ...
- Question
- cloud
- jira-service-desk
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I wanted to check whether active of Cross Site Request Forgery https://confluence.atlassian.com/doc/configuring-xsrf-protection-218276695.html I have referred to this but couldn't see t...
- Question
- cloud
- jira-service-desk
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We have one staff member we'd like to receive the equivalent of a BCC to all updates on our requests/issues. So they would receive a message when the issue is created, and then receive an email each ...
- Question
- cloud
- jira-service-desk
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Hello, Is there a way through API that I can find all users with the same '@example.com' email address? I need to gather these users so I can get their account id so I can bulk dele...
- Question
- cloud
- jira-service-desk
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All of a sudden, all of our queues are showing 'We couldn't load your queue'. Even if we create a new queue with no filtering. Help
- Question
- cloud
- jira-service-desk
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So I want to put like a 'Getting started' document on the front page when people get to the help center. So they see the help desk board to submit a request, and then a document right next to that to...
- Question
- cloud
- confluence
- jira-service-desk
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If an incident is opened and I restore it at say 10:00 AM then I changed the status of it to awaiting for test. When the tests are run I changed the status of my ticket back to restore say at 11:30 A...
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Not showing any sign of stopping, I'll just cancel it but thought this was kinda weird.
- Question
- jira-service-desk
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When I installed Jira SD, my server name have "APP" at the end of it. I removed it after setting it up and going through configurations and customization before rolling it into production this week. ...
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Hello, We want to use Service Desk for internal use in our company for our IT department. We've created IT team as servicedesk users and agent role, and it works fine. We w...
- Question
- cloud
- jira-service-desk
-
a
- Question
- cloud
- jira-service-desk
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