Jira Service Management

Hello, I am able to add an announcement to the help portal. But is it possible to add multiple announcements? Or what is the best way to keep customers informed about a issues about a application o...

• Question
• cloud
• jira-service-desk

Hi, So some of our tickets take longer to work on. Is there an easy way to sent the last 3,4 or 5 comments to the customer awhen an agent comments the ticket and is asking for additional informatio...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...pdated) General configuration (public signup enabled, disabled) Events from these categories are in the Advanced coverage level, which is available for Jira Data Center. Learn more R...

• Article
• data-center
• jira-service-desk
• jira-service-desk-server
• server

Hi Can we get access to JIRA Service desk database as we have own Mobile app and notification tool which needs to integrate with CMDB for fetching tickets rows for CALL/SMS/Email bases customized not...

• Question
• cloud
• jira-service-desk

Name of email sender for issue created email notification is the portal project name. This works fine for projects that are created from the external service desk template. But, when I create a new p...

• Question
• cloud
• jira-service-desk

What reporting functionality available in Jira Service Desk

• Question
• cloud
• jira-service-desk

Ability to add external users, who aren’t registered to Jira to see a ticket or provide input.

• Question
• cloud
• jira-service-desk

Have a multi reporter and assignee so we can allow relevant multi people have visibility of each ticket.

• Question
• cloud
• jira-service-desk

When the client issuing a ticket via email form, can we limited the information provided to avoid i.e. email signature details etc.

• Question
• cloud
• jira-service-desk

I am trying to understand when I click on Service Restored on a ticket , how it asks me for these specific details? [Eg. Resolution Notes] . How to configure it?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I have question regarding activities order in customer portal (j service desk server).  I saw that in cloud you have issue description on the top and order of comments form oldest to newer....

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, is it possible to get next to the project reports a team report? We are facing the challenge that one team works on multiple projects. We have project A and B and Team 1 works on both....

• Question
• jira-service-desk-server
• jira-software
• server

We have just purchased jira service desk last week and got the license noumber.  We would like to purchase the plugin, we found it in the website, name is "Elements Copy and Sync" Would you pls...

• Question
• jira-service-desk

"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access yo...

• Question
• cloud
• jira-service-desk

Hi everyone, I'm having an issue when it comes to sorting/filtering some queues in a project. We use components to help organize the type of tickets that some into one of out service desk projects. T...

• Question
• jira-service-desk

We’re trying to embed the Jira Service Desk widget on our website but it seems like our website stops working on mobile devices when we do that. On desktop it works fine, but on mobile devices (just...

• Question
• jira-service-desk
• cloud

Hi,  I'm hoping to get some feedback from the community on how to handle service requests that are actually projects.  For example, we received a request to change the name of a hospital.&...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...o on: Public comment added Request When a comment that is visible to your customers is added to the request/issue, your service desk sends all the customers involved on the request a n...

• Question
• cloud
• jira-service-desk

I know there is the feature of collecting customer satisfaction (CSAT) feedback from a ticket reporter about the assignee. I'm wondering if I can collect feedback from the assignee on the reporter to...

• Question
• cloud
• jira-service-desk

We have a simple requirement, when the due date is updated on one of our tickets, we need to add a comment to a linked ticket with the updated due date and update the due date on that linked ticket. ...

• Question
• automation
• due-date
• jira-service-desk
• jira-service-desk-server
• server

Hi all,  I know, I can restrict some groups via "Extension for Jira Service Desk" but I don't have this plugin. Is there a behaviour script about this restriction?  

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira
• jira-server
• jira-service-desk
• server

I'm trying to import a file with only one field (summary), but I got the follow error: Importing: Issues 2020-07-15 13:36:30,003 INFO - ------------------------------ 2020-07-15 13:36:30,003 INFO - ...

• Question
• cloud
• jira-service-desk

Is there a reason I cant see any answers for questions in the community? All questions show 0 answer

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a transition screen, just with the "comment" field that can be seen in the customer portal, and I need to attach files directly in this screen to share them with clients in the portal and exec...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I have a new Service Desk project with a workflow that requires approval. In the form there is a drop down with all users for the project.  Agents in the Service Desk Team role can see t...

• Question
• jira-service-desk