Community resources
Community resources
Community resources
Jira Service Management
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Hi, Two questions. - First To make Knowledge base articles (from Confluence) appear in Jira Service Desk portal's home page, we need to create categories in JSD>> knowlege base. ...
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Hi there, I've been trying to get our email template (leveraging JIRA SD's new Project Automation features) to pick up images and (eventually) other unparsed content as well. Here are some o...
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I am trying to change the layout that my agents are using to view and handle issues. I understand that this is quite limited, so was wondering if someone can recommend on a good app that can a...
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I can't get triggers to work properly to create sub-tasks This doesn't work Nor this But this does as a work around. Of course if the request is re-assigned then the sub-tasks are duplicat...
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We use our JSD for internal tickets and sometimes we create tickets for ourselves. We don't need SLA tracking on these issues, so I'd like to make it so JSD doesn't apply the SLA to tickets where the...
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Have only been using Jira for a couple of weeks, and now discovered that with alarming regularity that a lot of our customers are not receiving emails when sent from Jira service desk. We were ...
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I'm looking for 2 good add-ons for Jira Service Desk - Cloud. I want an add on for User Management. I would like to see the date they created their account, their last login date, and the abil...
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Hello, We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments. &...
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...hich makes the transition much more straightforward than setting up separate systems. The same holds true for your IT and Operations teams. Help desk teams using Microsoft Teams will feel right at h...
- Article
- devops
- halp
- human-resources
- issue
- itsm
- +4 more tags...
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I'm trying to add additional Slack notifications for ticket status changes from a specific JSD project. I've added 2 already but now when I try to add more the channel is grayed out in the channel se...
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Hi, I have a Jira Service Desk project which I am using to support multiple products. All of the available versions over all the products are listed in the "versions" of the Project. To limit the nu...
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Hi, All is here : is it possible to display Jira Service Desk Reports in Confluence ? And how ? Thanks . Catherine JSD : SEN-18741207 Confluence : SEN-12404286
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I want to know if the user selected is sent an email or not? Are they asked to read the ticket an approve it or do you need to transition a ticket to a stage that requires approval for any ema...
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This has worked in the past. On my BigGantt gantt chart, the task is showing visually as happening on Oct 11 (Sunday), its actual date is Oct 12. When I hover on the gantt task it says 'oct 12'. See ...
- Question
- big-picture
- jira-service-desk
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How can we download all Jira tickets, to CSV or XLS. We have over 2000 tickets, but can only seem to be able to download 1000 tickets. We need the whole body of tickets downloaded. Thank ...
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Hello, We are using Customer Satisfaction Survey adds on in our JSD project We want to make the additional comment field as required when people are rating the cases. Is there a...
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We are using Jira service desk cloud. I am trying to build a dashboard with some data. One of the matrices i would like to follow is the avg SLA time ( avg time it takes us to response to a ca...
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Hi all, Does anyone know how to enable view/download Jira and Jira Service Desk attachments on Microsoft Teams? I'm able to connect Jira and MS-Teams, view and edit issues (limited fields for some r...
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Hi i would like to know if we have 3 Projects setup like telephone support and IT Support and Customs service desk if they a away to move jobs from customer project to the IT Support ...
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Hi, I'm using 2 different incoming mail server in my projects. But I'm getting error when I want to send mail (from mailbox) , for someone in other incoming mail server. For example; I am in X ...
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Hi, Would it be possible to send email notifications to the comment when selecting an emoji in a ticket? Thanks
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Hello, We got problem with one of our users, she is visible inside jira like on screen down below: but when I click on her name I get error that user do not exist, screen down below: ...
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Is there a way that the Jira Issues Calendar can be shown in the layout MON|TUE|WED|THU|FRI|SAT|SUN rather than SUN|MON|TUE|WED|THU|FRI|SAT
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Hello there, I am integrating opsgenie with Jira service desk. I want a ticket to be created on the Jira service desk whenever there is a p1/p2 alert or when an alert is turned into an incident. I w...
- Question
- cloud
- jira-service-desk
- opsgenie
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Hi there, We made an application link between our JIRA and Confluence instance to provide our internal customers with KB articles when creating their service request on the JIRA Service Desk portal....
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Atlassian Community Events
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| 32 | |
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| 2 hours ago | ||
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |