Community resources
Community resources
Community resources
Jira Service Management
-
Hello, I'm having trouble on sending emails to our customers. When they receive the email, it is sent from our default mail, but the name of the mailbox is the name of the user who worked on the iss...
-
Hello, Using the script from the Adaptavist library I've managed to get slack notifications working from a listener. The issue I'm seeing is that only the attachments are being passed from the JSON ...
-
I'm trying to make the request confirmation screen more user-friendly. Two questions: 1) Is there a way to append a confirmation text blob (e.g., "Request Submitted") to the top of this view...
-
Hi there, Is there any way to give access to somebody for user management without giving him access to anything else? Or should it be site admin in this regard? I just want to gi...
-
Hi. I have an insight object with a float field. Currently the field shows values like the following: 1235.2136666666 How can I limit the number of decimal places to two decimal places? And ...
-
Привет, в стандартных настройках Jira Service Desk есть поле "Компоненты". Я хочу отредактировать его содержимое, но не могу найти где это сделать. Можете помочь?
-
Hi. I set up the widget for a JSD project. But user's can't select the request types configured in the portal settings for this project. It seems that with the widget the only option is 1 "default" r...
-
Hi I would like to know how to create a template form which has drop downs. So if a hiring manager or HR want to progress a new employee this will trigger various Jira tickets to be created. For exa...
-
Hello, Having issue for queue list view on screen. And problem happening all queues, as you can see screenshot below, informations are intertwine Could you help us about this? https://pr...
-
When I log in the clock appears and then eventually a message appears saying something has gone wrong and our team know. I have come to support because it is still happening today. Hope they can help.
375 views 1 0 Deleted user October 13, 2020 -
Is there a way to add customer details such as Customer Address Contact person and telephone number . thanks
-
Hello, It's possible to share a ticket with other people on condition they registered on Jira, if they not registered on Jira we need to send links to the invited. I need to share a ticket with peo...
-
Hi there! The question arose, how does this work for others. There is a Service Desk project with its own email account. There are customers from different domains. The domain is known and the or...
-
Re-indexing is running around 10 times slower and when using JSD portal we get error massage that it
Re-indexing is running around 10 times slower and when using JSD portal we get error massage that it can not send request, but the request is created any way I did not get the error after finishing ...
-
We are using email aliases which points to the JSD support email address to auto-triage support requests using automation rules see https://community.atlassian.com/t5/Jira-discussio...
-
Hi, I would like to add comments from the tickets as a reporting field. Currently, I can add it to 'add more fields to search' but when exporting the data that field is not there. Eri...
-
Hi, I am trying to export tickets from the helpdesk with several fields but using XML, HTML nor CSV I am not successful. When using XML I get a web browser with multiple lines of text...
-
Hi Jira Community! I’m slowly getting more familiar around the Cloud Helpdesk - which is great. There’s still lots to learn. I’ve got email requests setup so that clients can ...
-
Hi, In administration there is only options to use log-in form or crowd SSO. I would like to use the company SAML sso based in Azure AD. How can I configure it ? Thank you
-
I'll start by illustrating my current flow of Support workflow: 1. Jira service desk ticket is being open the moment a user fills support form on our Application. 2. Ticket is created and app...
-
This is perhaps two questions in one. 1) The issue I have is I can't search for customers (such as when opening a ticket on their behalf, and I need to select which customer it is for) by the organi...
-
Is it possible to Share a ticket by default to an organization in a Project based on the request type (eg. Bug) as soon as it is created. Currently a customer needs to share any ticket explicitly by ...
-
Hi. Are transitions global or by projects? In this Workflow from project X this transition exists: http://prntscr.com/uy0irf But in this Workflow from project Y I'm instructed to create...
-
In Issue Type Scheme, the project "Afiliados" has the issue type "Service Request with Approvals". Please see: http://prntscr.com/uxzwx2 But on Workflow Schemes for this same project, the iss...
-
We work with several suppliers who use Jira's service desk to manage tickets from us with regards to their service. Ideally i want all tickets, from multiple customer service desk accounts t...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 14 | |
| 12 | |
| 5 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST |