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Community resources
Community resources
Jira Service Management
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I can't upload excel files into JIRA ticket comments. It looks like it loads 99% then FAILS. This is extremely frustrating as it happens randomly and is impossible to fix. PLEASE HEEELP
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- cloud
- jira-service-management
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Hi- In a jira ticket, when I enter a code in the section called Size Code in the image, I would like Jira to automatically upload a specific file into the ticket, Is this possible?
- Question
- cloud
- jira-service-management
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Jira Service Desk Cloud portal invite email not sending I turned off notifications, then added organizations and then added customers. None of those customers got an invite to the portal. I turned o...
- Question
- cloud
- jira-service-management
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When I go to my public service desk link I only see a blank page.. There are also a bunch of errors happening. Does anyone know how to fix this? It was working this morning.
- Question
- cloud
- jira-service-management
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Is there anyway that when a customer clicks on a specific issue/request type in their portal, instead of creating a ticket, will redirect the customer to a URL?
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We are experiencing some reported strange behaviour where when once an agent is done dealing with ticket ABC-123, with attachment X, upon moving to ticket ABC-124, the system does not display attachm...
- Question
- cloud
- jira-service-management
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Hello all, is there any way to prevent Google StackDriver from auto closing an alert in OpsGenie when the value of the matrix drops back below the alerts threshold? My GCP notification channel is a W...
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I have created a field with the wrong field type and i can't find any way to change it. Is it possible to edit? Or do i have to trash it and recreate a new field?
- Question
- cloud
- jira-service-management
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We are experiencing problems with receiving emails to atlassian. Initially it was working fine. But then both incoming and outgoing emails would reach. After that the outgoing messages fixed by itsel...
- Question
- cloud
- jira-service-management
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Hi The SLA goal limit of our Jira SM project is shown as 30, we need to add more SLA goals to meet the customer expectations. It would be highly appreciated if you could help me with the steps to i...
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Hi, When i am attending to the issues, I noticed that fields with Text Field (multi-line) display doesn't show on my screen. Other fields with Select List display or date picker display for ins...
- Question
- cloud
- jira-service-management
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I have a couple of issues on custom branding I'm trying to resolve. On the customer portal, the top left logo thats positioned, It always seems to revert to servicedesk/customer/portals .... a...
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We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away...
- Question
- cloud
- jira-service-management
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Is the forgot password link the same for all customers in Jira Service Desk? How can that message be edited in the cloud version.
- Question
- cloud
- jira-service-management
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On the Free Plan, right now. Confirmed the necessary permissions mentioned in other Q/A's but still getting "We can't save the widget right now. Try again in a little while." Is this something we n...
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I'm setting up a help desk screen for HR called 'Questions for HR.' I just went into the screen scheme and modified it to it has 4 essential fields. When I go to Create Issue, it shows the fiel...
- Question
- cloud
- jira-service-management
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If a request is received during non-business hours, we would like to send an automated email back to the requestor to let them know we will respond during business hours. I am not sure the e...
- Question
- cloud
- jira-service-management
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We currently offer software downloads to customers via our helpdesk (Easy Redmine). Customer logs in, finds link in the helpdesk and downloads software release. We can track who downloads it and...
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Hi Atlassian Community, Iām Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...
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I was using the widget add-on till yesterday, it stopped working suddenly. I saw in other posts that the add-on needs to be uninstalled and reinstalled, I'm not sure if I am able to do this myself or...
- Question
- cloud
- jira-service-management
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Hi All.... I stumbled into an Issue when I started to explore Create Issue rest API Usecase : I need to create an Issue in with Request Type value With lots of search over the internet, I...
- Question
- cloud
- jira-service-management
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I'd like to create a weekly recurring issue in my Service Management Software Helpdesk, but by the looks of it, I can only do this by using an add-on? If I have to use an add-on, do you know o...
- Question
- cloud
- jira-service-management
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Hello, I am using JIRA ServiceDesk(Jira service management), I have an issue with article search from portal. I am able to search and get the articles from the respective portals of...
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I'm new to opsgenie and looking for the best way to structure my alerts and notifications. My alerts are coming from azure alerts and we have different subscriptions sending alerts, we have differen...
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We are doing the long term trial of Jira Service Management and would like to test connecting our GSuite to Jira Cloud. During the sync process, it states that Atlassian will send an Invite Ema...
- Question
- cloud
- jira-service-management
Related collections
Atlassian Community Events
| User | Count |
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| 9 | |
| 8 | |
| 6 | |
| 5 | |
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| 3 |
| Subject | Author | Posted |
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| āNovember 18, 2024 2:10 PM PST | ||
| āOctober 10, 2024 3:12 AM PDT | ||
| āAugust 23, 2024 8:06 AM PDT | ||
| āAugust 20, 2024 2:39 PM PDT | ||
| āAugust 8, 2024 7:19 AM PDT |