Jira Service Management

Hello When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ? Is there a native way to notify the agent ...

• Question
• cloud
• jira-service-desk

I would like to create a request type as follows (example).   Field Type 1: would contain 3 options if I pick option 1, 5 different fields would show up if I pick option 2, 3 different field...

• Question
• cloud
• jira-service-desk

Last week I saw a request made via an email outside of "approved domains", and the acknowledgement let me in to only view that request, and did not make an account (as seen in "Portal customers"). B...

• Question
• cloud
• jira-service-desk

Hi folks  I monitor instances by getting SNS notification when ASG scales.  Link: https://docs.aws.amazon.com/autoscaling/ec2/userguide/ASGettingNotifications.html Then, I route the...

• Question
• alert
• opsgenie
• priority

We have purchased the 5 user starter package, and I have checked the settings in the service desk project and it appears to be setup correctly, but the emails are not being picked up from the mailbox.

• Question
• jira-service-desk

Hello.   I have Jira Service Desk Server and have a single Jira Service Desk project.   When users click breadcrumbs or the logo in the top left corner, they get redirected to a list of...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to do a date calculation to check how long a ticket stays within a status. so I want to make the date now minus the start date and put it in a custom variable and always add that time t...

• Question
• cloud
• jira-service-desk

I have just renewed but still get - "Your Jira Software license expired 1 day ago. You can no longer view Jira Software features. Please renew your Jira Software license to reactivate the applic...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We often see blank pages on our Jira Service Desk Portal  It is the cloud version It is behind cloudflare so that we can have a rule to forward our old support URL to this new URL. (However tu...

• Question
• cloud
• jira-service-desk

How can i move request type to another request type using app on mobile?

• Question
• cloud
• jira-service-desk

Hola, que tal? estoy utilizando el recompilardor de incidencias, pero los combos de seleccion multiple no se agrandan al tamaño máximo del texto, por lo cual no se llega a leer. Busqué por todos lado...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am unable to get smtp.office365.com working and I don't want to use Direct Send option eg contoso-com.mail.protection.outlook.com I want to be able to use SMTPS with port 587 and TLS. I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We receive some feedback from our users, that their password reset e-mails not arrived. This is because they used not their username, or wrong e-mail address. The Service Desk message at the end...

• Question
• jira-service-desk

We are facing issues while attaching the screenshots or videos to the ticket. It doesn't work. It is an intermittent issue. Thanks,  Shweta

• Question
• cloud
• jira-service-desk

Hi I have a server license from the Jira Service Desk and I am having trouble editing the fields in the Portal Customer. I need clients can attach documents, and I can't find this field, do I need ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I added external users as Service Desk customers, after they entered a couple requests they were able to go to the Projects tab and see non-service desk projects. Do I need to add security to my non-...

• Question
• cloud
• jira-service-desk

I would like for all request types in my JSD project to include some kind of questions/check boxes that the customer would need to fill out, and have the priority of the ticket determined by the answ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to setup a 'global' SLA, or an SLA that can apply to multiple projects?  Or do you have to set it up at each project level?

• Question
• cloud
• jira-service-desk
• sla

We have an instance of Jira Service Desk which has multiple projects, each attached to a different customer service email address, to manage our products.    We have found that if a custo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hola  comunidad, tengo un problemas para asociar un campo personalizado que he creado a mi proyecto ya existente en jira-service-desk.   Lo cree y todo parece estar correcto pero cuando c...

• Question
• cloud
• jira-service-desk

Hello all, Trying to apply some SLAs to a project but i cannot see the option when looking at project settings. The project is apparently a "Classic Business Project" which could be the issue... ho...

• Question
• cloud
• jira-service-desk

Hi, I want to copy field value to linked issue. I use post function , but cannot add a condition. I want run this post function if linked issue is from only one project      

• Question
• cloud
• jira-service-desk

I am trying to pull report with "Projecct Nam", "Created Dated", "Date first response". So when i put ......within the last 5 minutes then it shows 0 result i tried till 1 hour still zero. In general...

• Question
• cloud
• jira-service-desk

Hi Community,   I would like to get a list of all organizations that the user is in (with REST API calls). I can see that I can list organizations (with rest API) and then for each organizatio...

• Question
• cloud
• jira-service-desk
• organization
• rest-api
• user

Hi, I would like to whitelist the URL of the Jira Service Desk Portal. We are also using Nginx, therefore I tried to allow and deny IP through the location part however I was getting the 404 Error (...

• Question
• jira-data-center
• jira-service-desk
• jira-service-desk-server
• nginx
• url
• +1 more tag...