***Solved ***Jira Service Desk and access KB articles

[rik nackaerts]

Hi there,

We made an application link between our JIRA and Confluence instance to provide our internal customers with KB articles when creating their service request on the JIRA Service Desk portal.

Works fine, but we like to make the lives of our agents also much happier and even provide them with issue related kb articles. As it's only possible to link one KB to a JIRA Service Desk project we are obliged to put all the articles in one Conlfuence space. And while those agent articles are definitly not for the eyes of everone, we restricted them to view/edit just for the agents. And that's where it goes wrong...

Once the articles are restricted they can not be found by the agents from within the JIRA Service Desk project. When the restriction is removed they articles can be found again from within the project...

Does someone has a clue to solve this and make it much easier for our agents?

Little detail: the Confluence space has anonymous access enabled

Thanks!

Regards

Rik

[rik nackaerts]

Solved... after we change the link to OAuth (impersonate) the pages are shown.

Thanks for breaking your headz on this :)

Regards

Rik