Jira Service Management

Hello all, Trying to apply some SLAs to a project but i cannot see the option when looking at project settings. The project is apparently a "Classic Business Project" which could be the issue... ho...

• Question
• cloud
• jira-service-desk

Hi, I want to copy field value to linked issue. I use post function , but cannot add a condition. I want run this post function if linked issue is from only one project      

• Question
• cloud
• jira-service-desk

I am trying to pull report with "Projecct Nam", "Created Dated", "Date first response". So when i put ......within the last 5 minutes then it shows 0 result i tried till 1 hour still zero. In general...

• Question
• cloud
• jira-service-desk

Hi Community,   I would like to get a list of all organizations that the user is in (with REST API calls). I can see that I can list organizations (with rest API) and then for each organizatio...

• Question
• cloud
• jira-service-desk
• organization
• rest-api
• user

Hi, I would like to whitelist the URL of the Jira Service Desk Portal. We are also using Nginx, therefore I tried to allow and deny IP through the location part however I was getting the 404 Error (...

• Question
• jira-data-center
• jira-service-desk
• jira-service-desk-server
• nginx
• url
• +1 more tag...

How can I reset a pasword for a USER 

• Question
• cloud
• jira-service-desk

Hi, I clone the records opened on the jira service desk to the software project. I copy the comments with the Listener feature (comment event). There is no problem in the outward part, but I do not ...

• Question
• cloud
• jira-service-desk

while importing the .CSV file from JIRA of projects tasks, the assignee column is showing "Removed", instead of the users' name. Moreover, the users are active in JIRA. Please help. 

• Question
• cloud
• jira-service-desk-cloud

When we create issues via email channel, it creates a task without any issues.  But only half message is a description, a signature is added as an activity to it.  -- Is there is way to ...

• Question
• cloud
• jira-service-desk

I wanted to check whether active  of Cross Site Request Forgery https://confluence.atlassian.com/doc/configuring-xsrf-protection-218276695.html  I have referred to this but couldn't see t...

• Question
• cloud
• jira-service-desk

We have one staff member we'd like to receive the equivalent of a BCC to all updates on our requests/issues. So they would receive a message when the issue is created, and then receive an email each ...

• Question
• cloud
• jira-service-desk

Hello,   Is there a way through API that I can find all users with the same '@example.com' email address?   I need to gather these users so I can get their account id so I can bulk dele...

• Question
• cloud
• jira-service-desk

All of a sudden, all of our queues are showing 'We couldn't load your queue'. Even if we create a new queue with no filtering. Help

• Question
• cloud
• jira-service-desk

So I want to put like a 'Getting started' document on the front page when people get to the help center. So they see the help desk board to submit a request, and then a document right next to that to...

• Question
• cloud
• confluence
• jira-service-desk

If an incident is opened and I restore it at say 10:00 AM then I changed the status of it to awaiting for test. When the tests are run I changed the status of my ticket back to restore say at 11:30 A...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Not showing any sign of stopping, I'll just cancel it but thought this was kinda weird.

• Question
• jira-service-desk

When I installed Jira SD, my server name have "APP" at the end of it. I removed it after setting it up and going through configurations and customization before rolling it into production this week. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   We want to use Service Desk for internal use in our company for our IT department.   We've created IT team as servicedesk users and agent role, and it works fine.   We w...

• Question
• cloud
• jira-service-desk

a

• Question
• cloud
• jira-service-desk

Let take e.g. below If i am writing Project Number-XYZ and with respect to this field other Field relates to the Project such as Project Location,Type etc get autofille.Please explain how to config...

• Question
• cloud
• jira-service-desk

Hi all, Please could someone give me a short example on how to create an object using the API and python.   I am familiar with most aspects of python but calling APIs is not thing thing im ab...

• Question
• api
• cloud
• insight
• jira-service-desk

What reports or dashboards can be made available to customers on a customer portal? Several of our clients are interested in a [potentially customizable] dashaboard analyzing tickets they've submitt...

• Question
• cloud
• jira-service-desk

whenever someone resolved a ticket for whatever reason the ticket then gets unassigned i tried to add a post function to the resolved status to auto-assign but it doesn't appear to be working 

• Question
• cloud
• jira-service-desk

Hi everyone After logging a ticket in JIRA Service Desk we used to get a pop up box giving the ticket reference like the one below. For some reason this has now stopped appearing. No-one is aware of...

• Question
• cloud
• jira-service-desk

In my current project,, the ticket assignee can't see the tickets assigned to them in their cusotmer portal. This problem is only in one project. We assign the ticket using the post fucntion. The Ass...

• Question
• cloud
• jira-service-desk