Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to setup an email account for our serivce desk. We use O365 for email and have MFA enabled. I setup an app specific password for the account, and checked that IMAP is enabled. I simply get...
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user picker fields are used for sending emails. We want to use info from Insight Asset Managment to populate fields. They say Post-Filled "Read-Only". Can that field be a User Picker field? I am a...
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Doc: https://documentation.mindville.com/display/ICV83/Import+-+REST I want to start an import programmatically. The endpoint above seems to do just that. How do I find the <id> (i...
- Question
- insight
- jira-service-desk-server
- server
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Good Afternoon! Currently the reports page will only display results a year old or newer. For example, if I want to pull a report on tickets closed last September today, I am unable to do so. I...
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Solution: Support was able to pull the information I needed. Afternoon, about half and hour ago I got a report from my team that a custom field we use on every ticket to label the category was missi...
501 views 2 0 Deleted user September 15, 2020 -
Good afternoon! I'm having trouble installing a certificate on our Jira Service Desk server, with Apache Tomcat. We are generating our certificate using the Certify the Web (Lets Encrypt) tool and ex...
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We have clients using Jira Service Desk to submit tickets that impact production and UAT and we would like the SLA trigger to only kick in for items identified as 'Production' is this possible I did ...
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Estimados, Estoy tratando de configurar la cuenta de correo electrónico TI de la empresa para que al momento de que hagan una solicitud nos llegue la notificación que se genero un ticket pero no log...
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I am using a free Jira cloud instance, in which one of my users has been randomly disabled. The error message reads "This users Atlassian account has been disabled. Contact the users administrator to...
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I am unable to mention other users by @ in internal comments or reply to comments in our workspace (though strangely, when I @ while posting THIS question, I THEN have user suggestions appe...
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If I have a version free de Jira service desk i required space of the storage. I can buy space. Who is the price for month? and How space I get
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For a month , we have been updating them regulary, our transition to the associated tickets no longer works. This is a major problem, it complicates the workflow and customers are no longer aware of...
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The status filter in the requests tab doesn't show the correct results. For instance, when the open status are selected it shows the open tickets and closed/canceled tickets as well. Even thou...
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When you need to go beyond basic filtering for your Queues, the advanced box used to fill in the whole top screen, has been shortened and when I want to filter by Customer Request Type and type in th...
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Does anyone know how to do bespoke charts. I need to do reports for specific fields for Request type against the customer so I can see what the main issues are. Engineer against time take...
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Hi there, I was hoping someone could tell me how to edit the columns in the requests section on the customer portal. I found this link, but it doesn't tell me how to edit the columns. With that bei...
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We have been thinking to get the NPS from our customers and came across this article: https://support.atlassian.com/jira-service-desk-cloud/docs/turn-on-customer-feedback/ Has anybody experienced a...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- survey
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Hello Team....we are a software company that sells licences based on a time period (6 months or a year). We have a portal setup for customers to request a licences which triggers tasks to set the cus...
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Hi, @Dirk-ronsmans I want to create assets management through JSD is this possible through Insight
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We updated our Jira Service Desk (v8.12.1#812002) and now the activity stream of a user (usually it showed only the activities of that user) shows every activity. I'm speaking of that overview,...
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Dear reader, We are using the Servicedesk portal and now it's connected to one project. Our ideal situation is the following: Customer portal connected to 2 projects. The main goal is that our cu...
- Question
- jira-service-desk
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Good morning erveryone. I am tasked with streamlining the Support-Ticket creation. Part of the requirement is to create attachments on newly opened tickets. Jira-SDs Rest-API requires the user to fi...
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how don't add Request participants to the issue when created it from the email letter?
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Hi, i would like to know how or where to ad the inventory/consumables in jira service desk, and how to allocate the consumable to a particular user. Thanks in Advance. Ramesh Gunasekaran.
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