Jira Service Management

Hi, We're having a similar issue where some (not all) emails where they're replies to the Jira Emailed notification, are creating new tickets rather than linking to the issue as a comment. Howeve...

• Question

hi   Is there a way to assign an approver based on custom field option selected in a form? thanks

• Question
• cloud
• jira-service-management

Hi, The below upgrade path is listed in this link: https://confluence.atlassian.com/servicedeskserver/installing-jira-service-desk-939926011.html Are these instructions correct? "Upgrade path" ...

• Question
• jira-service-management
• jira-service-management-server
• server

Getting sporadic responses from support, and am looking for help from the community because we are now reaching critical service interruption.  We have complex alerting and scheduling set up in...

• Question
• cloud
• opsgenie

Hi, Requirement - If 'Planned start date' (custom field) is less than two days from now, and 'Env' (custom field) is 'PRD', then only Emergency change category ticket can be created. I'm writing a J...

• Question
• groovy
• jira-misc-workflow-extensions
• jira-service-management
• jira-service-management-server
• server
• +2 more tags...

Hello, I was able to pre-fill the email in the JSD widget using javascript. However, when I try to submit it, the email field gives an invalid error. When I cut and paste the same email into the tex...

• Question
• cloud
• jira-service-management

I am trying to set up an automation that recognizes a component name in the summary of a case and then adds that data into the component field of that case. I can get the first bit done as follows. ...

• Question
• cloud
• jira-service-management

Jira Core build 8.14.0  and Jira Service Desk build 4.14.0 installed successfully but failed to start, we were forced to role back to Jira Core 8.13.1 and Jira Service Desk 4.13.1   Is th...

• Question
• jira-service-management
• jira-service-management-server
• server

We have a jira group with 3 members user1 , user2 , user3. And a specific issue type named "Development".   Whenever the Development ticket raised jira should automatically pick the assignee ...

• Question
• jira
• app
• jira-server
• jira-service-desk
• jira-service-management
• +2 more tags...

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• Question
• jira-service-management

Hello, I would need to export in csv and then xsl, the list of Jira tickets with all the selected fields that have been set in the Jira ticket filter, including Acceptance criteria and Description f...

• Question
• jira-service-desk
• jira-service-management

Hi there, we are using alertmanager --> Opsgenie --> StatusPage scheme in our case and we want to see on the statusPage only Incident name without [Prometheus]: add-in name definition. Our...

• Question
• cloud
• opsgenie
• prometheus

My Company is using OpsGenie to get alerts from another software called Graphana but all alerts come with the same priority number (which is 3). I wanna know if there's a way how to put a fixed prior...

• Question
• cloud
• opsgenie

Hi community, Is it possible in portal or on create a issue to make a field, says the field attachment, be mandatory depending on another field value, says the field request having value document. ...

• Question
• cloud
• jira-service-management

The users I have added to my project under Customers are only able to view the requests which they create. Ideally we want the users under one project to view all the requests that have been created ...

• Question
• atl-orange
• cloud
• jira-service-management

Necesito poder mostrar más de 6 proyectos a la vez sin tener que pinchar en "explorar todo", ¿es posible? ¿como puedo modificar el orden de los proyectos a mostrar?   Esto es en el portal. &...

• Question
• cloud
• jira-service-management

Invited a new user, see them in the administration -> users, but they do not show in the project under the people list.  I also cannot assign them to a ticket. * Atlassian administration -&g...

• Question
• cloud
• jira-service-management

Hi there, Doing some initial comparisons to systems and want to hit to low hanging fruit. We have full workflows from our service desk that creates users in AD via powershell scripts, adds users to...

• Question
• active-directory
• cloud
• jira-service-management
• powershell

Hi, I have a specific requirement, where we want to do some processing (on the issue) behind the scene once a file is attached to the issue. I am trying to achieve this through scriptrunner plugin....

• Question
• cloud
• jira-service-management

When importing tickets from another database into Jira is it possible to map the created date to the jira SD created date for each csv created ticket?

• Question
• date
• issue-create
• jira-service-management
• jira-service-management-server
• server

I havent yet loaded JSD 4.14 but does anyone know whether the Automation for Jira app is now included in the base product or does it still need to be purchased separately? That also extends to the n...

• Question
• automation
• jira-service-management
• jira-service-management-server
• server

Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached. I am on the free edition with 3 admins. It says I can list an unlimite...

• Question
• cloud
• jira-service-management

Hello, is that possible to create the ticket in Jira Service Desk based on customer mail address 1 = service request, e-mail address 2 = incident, e-mail address 3 = change, e-mail address = problem...

• Question
• cloud
• jira-service-management

I have a rule setup that sets the Resolution field to "Done" when an issue is transitioned to Closed/Canceled. It was working as expected until this morning. I'm wondering if anyone else is experienc...

• Question
• cloud
• jira-service-management

We use to be able to add a email (.msg) as attachment and it would show as HTML and not TXT. Now it'S only in TXT so all the pictures and attachments in the email are not visible. Can someone help?

• Question
• cloud
• jira-service-management