Something bad happened. Cannot add customers to my servicedesk.

[Joel Van Blommestein]

Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached.

I am on the free edition with 3 admins. It says I can list an unlimited number of customers.

[Liam Green · Accepted solution]

Hi @Joel Van Blommestein 

Are you adding them as agents rather than customers?

[Joel Van Blommestein]

Hello @Liam Green 

It was a fault with the platform earlier today. I was adding them as customers but once done their account was being automatically removed. 

It has since resolved. Thank you for your message.

[Fazila Ashraf · Accepted solution]

@Joel Van Blommestein  , when did the customer open the invitation link? Can you ask them to open it immediately after you send and check?

[Joel Van Blommestein]

Hi @Fazila Ashraf 

It was a jira platform issue. I did try this with no luck.

Thank you