Community resources
Community resources
Community resources
Jira Service Management
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Hello, is it possible to connect a local Confluence instance (self managed/self hosted) with a Jira Cloud instance? Regards Sh1ndy
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I am having trouble responding to customers from the case set up in Jira Service desk via JEMH. JEMH scans my support email inbox, creates the case using '@' directives for aliases, and sends a note ...
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We are using Active Directory to manage users for Jira. All users are, by default, clients to the service desk. If we want to all users to share issues, within the enterprise (and not the world at la...
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Is there a way I can update Jira Service Desk comments to internal using the rest API?
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It is possible to create a team policy that auo-acks alerts based on certain criteria? For example, if the alert message is "some alert" and dedup count is less than 2, just auto-ack it?
- Question
- opsgenie
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Hello, This is a recent issue that popped up. When I have a ticket/issue that is transitioned to a new status after it's been approved, the transitions for the status updates correctly, but wh...
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I just looked and all my users who were Service Desk Agents are now team members along with everyone else. I am at a loss and I don't understand how things are working right now. I also have a new u...
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Is there a way in Jira Service Desk Cloud to prevent issues being cluttered with signature file images? We’re hearing many complaints from our users that it makes issues difficult to parse. Any ...
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Hey all I know you can log events in Automation for Jira using the smart values but I was wondering if there was a way to log the user who hit the manual trigger button? I know you can limit it to in...
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Hello, it won't let me install any application in application administration. Also I do not know why I do not appreciate the option of Project Automation. Regards.
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Hello, when i try to add any app to my free jira cloud instance, i get an error: We ran into a little trouble It might just be a hiccup. Try again in a bit. Try again I believe thi...
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Hello all, can anyone point me in the right direction to return system fields such as summary and description in a Scriptrunner cloud script? I can get custom fields easily enough using this: de...
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Sorry for this - I checked the documentation, but it was very light on details. I was asked about how to set up a system for a group that uses GSuite and wants to use Jira Service Desk. They w...
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Please advise me on how to include only public comments in the notification when a (client) participant is added to the Jira Service Desk issue.
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Is it possible to get the smart value for a cascading select field? I can get the value for the field but not the parent and child fields under it.
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Hello, I've read about the possibility to migrate a site from Jira Server to Cloud. Is the way from Cloud to Server also possible? Regards Sh1ndy
- Question
- jira-service-desk
- migration
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Hi All, I have set up my Insight addon and correctly populated with lots and lots of lovely objects. I have two issues. Issue 1. When i create an issue within my service des...
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Hi there lovely community! I was wondering if there is a way of knowing how many people enter the CS Portal/Help Center? I would also like to record how many people create requests through ...
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Hello, We active the function which allow to create the ticket by email. However, we saw that there are the tickets which were created from plateforme email like info@atlassian.com or so. Ob...
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Hello, Please I would like to know where I can find the explanation/definition of the different Jira Service Desk statuses. Declined Waiting for support Waiting for customer Pending Can...
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Hi! I need to disable worklog editing feature for every user except one Tempo group. Restricting issue editing is not an option Found this page: https://tempo-io.atlassian.net/wiki/spaces/THC...
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I want to create a dashboard for a few projects with similar data.
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Hi Community, hi Atlassian, I try to figure out which PD (personal data) is stored by JIRA ServiceDesk by Default. I found https://confluence.atlassian.com/gdpr/jira-records-of-processing-acti...
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Dear, Atlassian Team. We are setting up to register as an issue at the Jira Service Desk when an internal employee sends an email. (Jira Mail handler) When a person with actual jira administrator...
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Rolling out JIRA SDesk shortly at our site. We have the desk more or less set the way we need and are close to GoLive. We have a need though to customize the customer summary screen that the custom...
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