Jira Service Management

Hi,   Some of our Automation rules are aborting with message: This rule execution was aborted before it could complete. The rule actions were not performed for all associated items.   ...

• Question
• cloud
• jira-service-management

I'm adding people from my organization as customer to our HR service desk, but they are receiving a mail with expired link. And an error message is coming "Something Bad happened' 

• Question
• cloud
• jira-service-management

I am looking for a way to use Insight to send a mail to 'owners' of 'Servers' that meet a specific condition ('maintenance window' = xxx) at set time (eg second tuesday of the month) Something like,...

• Question
• automation
• insight
• jira-service-desk-server
• jira-service-management-server

I'm creating an app for jira cloud and I need to get the user's company name/baseUrl through code, is it possible to do that?

• Question
• cloud
• jira-service-management

Does anyone have an experiment with the Intercom product and know if it is possible to transfer tickets automatically from the messenger to Jira HelPedsk? And Also to all allow an agent's corresponde...

• Question
• cloud
• jira-service-management

IE is not preferred browser by our organization. All the links in notifications for the Atlassian product when clicked on OPEN IE. Is there a way to change the default browser to chrome? We would ne...

• Question
• confluence-server
• data-center
• jira-core
• jira-server
• jira-service-management
• +2 more tags...

We've recently started using Service Desk. Seems good, why not have it in the same place as our issues and save trouble, right? Except I'm vexxed with email support. Our customers are well used to e...

• Question
• cloud
• jira-service-management

We have been having a few issues with users not recieving email notifications but after creating a new scheme, all seems to be well again when the customers create a ticket from the portal. Or so I ...

• Question
• cloud
• jira-service-management

Will the Jira transition new issue affect current data or configurations and the customer portal layout

• Question
• cloud
• jira-service-management

I'm adding customers like we always have but they're not appearing when trying to make them the Reporter or add as a participant. THey appear in the list right after adding looking like a successful ...

• Question
• cloud
• jira-service-management

I am starting to use the Knowledge Base feature of Jira Service Desk and I'm running into a problem with the "Categories". I have created a couple and I added one page to the first category, and a fe...

• Question
• cloud
• jira-service-management
• knowledge-base

I was reviewing the pricing plans for various Atlassian products, and came across what I consider to be an interesting oversight in licensing for the free versions. Now, there's countless things I co...

• Question
• opsgenie

Hello,  we prepared our System for weeks now und we need to add our customers today. When we add customers to a project I get the message that the customer has been added successfully and they ...

• Question
• cloud
• jira-service-management

Hello,  I don´t know if this topic was already raised somewhere within the community. We have 4 different portals and in all of them we have to insert the name and the id of the employee that ...

• Question
• cloud
• custom-field
• jira-service-management

We use "Set a Jira custom field with the attribute value from a selected object" post function in a workflow. We need to have a condition based of the values of select list field. Ca you give me an e...

• Question
• insight
• jira-service-management
• jira-service-management-server
• post-function
• server

I am trying to do the most basic automation you can possibly imagine.  1- Issue is created 2- - It is a particular request (all questions for HR) 3 -  assign to agent I mean, that's it ...

• Question
• cloud
• jira-service-management

Hello, I'm new in the community. I'm responsible for the development of in house solutions in belgium. And I'm evaluating JIRA Service Management. So, I just start with the free licence. It was ea...

• Question
• cloud
• jira-service-management

I have been demoing Jira Service Management (fka JSD) for a few weeks.  As such, I have created and deleted a bunch of different projects to get the feel for different templates and how the prod...

• Question
• cloud
• jira-service-management

I'm using this code to create customer request using JAVA API's   serviceDeskCustomerRequestService. createCustomerRequest(applicationUser, serviceDeskCustomerRequestService.newCreateBui...

• Question
• java
• jira
• jira-service-desk
• jira-service-management

Hi, Is there a way that all my users who sign up on portal get Service Desk Team role assigned?   Thanks

• Question
• cloud
• jira-service-management

Hello,   There isn't default option in Jira service management cloud to be configured in Bulgarian. I'm wondering is there some workaround such as custom translation done by me or add-on ...

• Question
• cloud
• jira-service-management

Hey there, our Service Desk Team Agents were asking, if it is possible to disable email notifications for priority changes, so that they would only receive emails for new comments and status updates...

• Question
• cloud
• jira-service-management

I worked on the ITSM template early access program, kicking the tires. I am now trying to create a new project using this template.  But only IT Service Project (not ITSM) iswhosing up. Wi...

• Question
• cloud
• jira-service-management

Jira Service Desk Some of our customers refuse to access the portal and only rely on email to update the issue status.  At the moment the notification sent upon "new comment", or "comment edit...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi We would like to use a radio button field that has (2 options) in a service desk workflow. Option A doesn't require approval, Option B requires approval. If Option B is selected in the request, h...

• Question
• cloud
• jira-service-management