Community resources
Community resources
Community resources
Jira Service Management
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I would like to have a ServiceDesk ticket added to the queue when an email is sent to a shared email box in o365. Where can I find documentation for doing this
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I don't get why this is so hard to figure out but is this possible? I see people talking about using the field "Customer Request Type" but if I try that I get a permission error. Thanks
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Preciso configurar um email com dominio da empresa no projeto de service desk, para que seja possível abrir tickets por email. Não estou conseguindo alterar o email default Agradeço a ajuda
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When entering to Customers Portal, I see the projects in my organisation. Each project with its name and a Welcome message. I have created a new Project. In the Customer Portal I can see...
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I want to prefill a cascading list with a name based on the initial selection. Can that field (name) value be turned into an email address so I can send them a notification via automation? Or - is ...
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Olá, boa tarde Não estou conseguindo mais trocar Default email account Alguém conseguiu fazer essa alteração para outro email que não seja da atlassian?
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Should we see the 404 error related to https://jira.atlassian.com/browse/JRACLOUD-66862 if the user is part of the group granted in global permission to do bulk changes but not a service d...
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Hi, I've been trying to find a way with Jira/ScriptRunner to hide the "optional comment" on the csat page the customer gets once they selected the rating. How could I do that? Cheers, Ber...
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Can you remove the footer that is sent to Customer in the email notifications? We would like to remove the links to Service Desk.
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HOW to receive automatic requests from instant messengers?
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Hello, i've created some custom fields and reused them in different projects/forms. Moreover, I gave them code names to not get errors while using automation. But now my agents cant understand the co...
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Dear all, we have used Jira service desk with our email support address to create ticket automatically when we receive email on this email address. We would like to know if it's pos...
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Hello, When I trying to delete an issue, I receiving java error. See attached Support ZIP file.
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help me ! my service desk can not link to confluence kb space , what happend ? see bellow screenshot , This application link does not support impersonation, by defaul...
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Hello, I installed the Clerk Invoicing add-on and I integrated Tempo add-on. But when I try to import timesheets using Tempo accounts as a filter the timesheet import don't work. Does anyone tried ...
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We are receiving the following error message in our servicedesk instance: Error- Something went wrong. Contact administrator. Only administrators appear to be receiving this warning, however. I ha...
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Hello everyone, I work as maintenance manager in dairy industry and I am new in Jira. I want to create an equipment list including the following attributes, SAP code, category, description, ...
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I am struggling on converting opsgenie alert ack time from unix timestamp to datetimestamp. as it differ for each alerts differently. Unix timestamp ranges from 8 to 10 character but in opsgenie it ...
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I am trying to integrate Opsgenie alerts api in PowerBi using Web contents. But I facing challenges to fetch list of alerts lets say for last one months. As it limits the record to 100 for API call. ...
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Either customized or predefined by JIRA, is there a way to make a field only editable by specified users, while being read-only to the rest? For example, the Priority field being set to "Mediu...
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Hello, Can you please help to fix issue with email notification limit. We have standart plan (free trial) where there should be no limit on email notification. Waiting for your feedback, thank you!
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When extracting a CSV report, the assignee field is not showing usernames/actual names of the assigned resources. But instead a code of some sort, please see screenshot below: Resources cu...
- Question
- assignee
- cloud
- csv
- export
- jira-service-desk
- +2 more tags...
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I want to create a service desk form where a user should be able to enter data in a matrix. Since Jira doesn't support that out-of-the-box, is there a addon which can do that?
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How to set up the ticket emails so that they only go to particular participants except to the ticket(request) issuer?
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Hello, I shared a ticket, agent role, with the option share to a people who haven't yet registered onto Jira. The people after registering the account got the message like the photo and then he cou...
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