Jira Service Management

I am implementing Jira ITSM as new issue and change ticketing system (support) I need to learn how to track time in the application and then pull reports.

• Question
• cloud
• jira-service-management

I have a use case where a custom app (AWS) support form generates an email with a no-reply address. We would like that email to be sent in to our JSM mail handler to log a ticket, however in testing ...

• Question
• cloud
• jira-service-management

Hi I used to be able to easily move my issue types by hovering over the issue and selecting the edit icon. I now cant edit my issue type without using the 'Move' functionality. Can I ask if thi...

• Question
• jira-service-desk-cloud
• jira-service-management

Has anyone been able to successfully upload a file to an alert using powershell? If you have some sample code you could share, I would greatly appreciate it.   I've looked online for similar ...

• Question
• cloud
• opsgenie

We have a Standard Jira Service Management plan. We are looking to utilize Opsgenie not only for our Service Management projects but also add the SolarWinds Integration. (specifically, 'Solarwinds Or...

• Question
• opsgenie

When we receive a call from Opsgenie, an automated voice says you have to press a key, to accept the call. Is there a way to turn off this, so that you don't have to do this key press to accept the ...

• Question
• cloud
• opsgenie

I've made a few successful API calls using the same integration key (Get Alerts, Update Description, Add Tag), but while trying to CLOSE ALERT, I get "The remote server returned an error: (400) Bad R...

• Question
• cloud
• opsgenie

Hello how are you? I'm having trouble configuring the Jira Service Desk so that the attendant can send attachments to customers through the Help Center. Can you help me? Thanks

• Question
• cloud
• jira-service-management

This is similar to, but not quite the same as REST API for Submitting Bugs. I have a server-side application that can detect an issue that requires human intervention and want to have it submit a su...

• Question
• cloud
• jira-service-management

Trying to create a query that selects all tickets with one of my client names in the summary field.

• Question
• cloud
• jira-service-management

I am using both Jira Software and Jira Service Management in the cloud on a single site after migrating from Server.  We are starting a project to have our Salesforce CRM and Jira Service Manage...

• Question
• cloud
• jira-service-management
• jira-software-cloud
• servicerocket

Hello, we have created two portals, but we would like one to be before the other. For example: portal/1 and portal/2, we would like to switch the project's URLs. Is there a way that this could be don...

• Question
• cloud
• jira-service-management

boa tarde estou com dificuldade na questão do campo attachment do jira, sermpre que o usuário anexo arquivos .exe ou .msi ele sobe naturalmente e porque questões de segurança  gostaria que anexa...

• Question
• cloud
• jira-service-management

Hello, my customer reported he is unable to set a profile pic for his Service Desk account. As a portal administrator i cant do that either, i cant even open his account! As an admin, if i click ...

• Question
• account
• cloud
• customer
• jira-service-management
• profile

We are currently using a Project as an IT Help-desk Ticket System.   One issue I am facing, is in order for anyone to place a ticket they need a JIRA Account, is this a proper way to utilize J...

• Question
• jira-service-desk
• customer

I follow the destructions, created a form and added a number of custom fields to be filled in on the form.  However, once the form's filled in, whilst a ticket is created, it doesn't contain any...

• Question
• cloud
• jira-service-management

In our Service Management project, there is a ticket which supposedly was raised by me via Jira (see screenshot)     In reality, this ticket was raised by a customer via email. Usual...

• Question
• channel
• cloud
• jira-service-management
• reporter

Hi Community!!! Can I create an Epic on console? I need to create an Epic in transition and I can't. In the transition it tells me that it does not recognize the field and in the console it tells m...

• Question
• cloud
• groovy
• jira-cloud
• jira-service-management
• jira-software
• +1 more tag...

Hi, I keep seeing the "request language" in JSM, and I'm not exactly what it does. I have tried to find documentation, but the only thing I can find is this: https://developer.atlassian.com/cloud/ji...

• Question
• cloud
• jira-service-management

In JSM cloud, is there any way we can schedule a notification alert for any client, x number of incidents are reported during the last few days. For Example, if in project x, for client y more than 5...

• Question
• cloud
• jira-service-management

All,    I'm trying to get the visible alert on missing required fields to coming as alert while submitting a request on JSD customer portal without filling all the mandatory fields. But,&...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi! I am trying to bulk import tickets through JIRA External system import using CSV import. The problem is that the "Channel" source field on the imported tickets is marked as "Unknown". Otherwise...

• Question
• jira-service-management
• jira-service-management-server
• server

Good day,   Please can you assist me, im not receiving invitation emails or recovery link emails to reset my password.   Please can you check this email address for me?     ...

• Question
• cloud
• jira-service-management

For a new request type, we would like the requester (customer) to be able to approve or reject the successful completion of the request. They should only be able to Approve / Reject there own request...

• Question
• cloud
• jira-service-management

I would like to know if there is an easier way of moving KB articles from one service project space to another?

• Question
• cloud
• jira-service-management