Community resources
Community resources
Community resources
Jira Service Management
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The data from the client info field such as title, society, city, phone is incorrect and incorrectly updated from the Active Directory for a particular user. This person had changed company internall...
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Estimados, tengo un problema hace 2 días tengo suspendido el service desk de Jira, necesito si alguien me pudiera orientar por favor. El error que aparece al ingresar a la pagina de ticket es ...
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How can I get the project and all its fields with the values by API example: project-> teste author-> Andre resolution time-> 21:32:00
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The due date and SLA time remaining for issues in my Service Desk do not reflect the SLA configured in settings. For example, see attached screenshots. Let me explain what you'll see: The issu...
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I have changed Email template for Customer Notifications (add backgroud & logo), it's saved. Test email I've received is exactly what I need. 'Request created' notification should use my custom ...
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What is the best way to set up reporting on SLAs by Organisation? Let's say you want to run a reasonably generic report like "Time to Resolution" but want to run it for all "Organisations" and ...
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I have successfully added other custom and non-custom fields to my Create Issue screeen. When I do the "Where is my field" for Organisations it reports "The 'Organizations' field should be present on...
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How do I assign an account manager (Jira user) to an organization. I need to create a queue of open issues or a Dashboard containing all open cases, organized per account manager, not the assi...
626 views 2 0 Deleted user October 30, 2020 -
We are looking to use this product however I have few questions? Jira Issue Tracker is same as Service Desk? Can we use service desk as ticketing tool? for ex: if customers can send email to our su...
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- jira-service-desk
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Hi. I would like to give accessibility feedback to Jira service desk. According to this page, to give accessibility feedback I should raise a support ticket. However, it doesn't give me the option t...
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- jira-service-desk
- accessibility
- feedback-forum
- jira
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I want to fetch IP address of customers creating issues in Jira Service Desk. I am new to plugin development. Kindly suggest me some books or tutorials for achieving this target.
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Hello, I am building a workflow for my interface. This means that each status needs to be able to jump to each other status, since such transitions are not restricted beyond Jira in our hous...
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Hello, I have the problem that I have switched my Jira software from http to https and now my customer portal from Jira Service Desk remains at http. Now my question: Where can I switch the Jira Serv...
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We are using Jira cloud, In cloud we have created one text field where we enter the path of the some documentation by automation now we wanted to convert that path into hyperlink automatically, where...
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Is there a way to turn off alerting for certain alerts during scheduled windows? Situation is this we have 10 servers that go down every 8 hours for 10 minutes, we need to have OG not trigger the ale...
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Hi, We need to import a spreadsheet to create issues and if the issues exist then update ... Is there a way we can achive this by the vanilla options provided on Jira Service Desk? What I ...
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Hi everyone, My team and I only receive incoming requests via email. Customers only receive replies via email. One thing that we have noticed, is that when out reply email has a hyperli...
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In my current support portal, when the user creates a new request, she only has a few blanks to fill in: What can we help you with? What do you need? Tell us more Share with Are these th...
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Hi, I visited the "Manage Apps" page today to check something, and I noticed a pending upgrade for the app "SSO for Atlassian Data Centre". However, I noticed that the verison it is pro...
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Hi all, Some members of the team in Opsgenie are not able to open the alert link. They all have admin permission in this team. Could you please suggest what can be the root cause? Here is t...
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Is it possible to set different values in a cascading field by depending on request type? I have script runner. regards, Marcela
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Good Afternoon, I am trying to define a cron job for a specified time window for a filter notification as follows: 0 0/15 15-16 ? * MON-FRI From what I understand this should only run from 3pm to ...
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Hey there Everyone. I have had to take of over the Management of our Jira Service Desk settings and for the life of me I cannot find where I can find the Actual Location Names to change them. I am ...
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I am running JSD and Confluence in the Cloud. I have created a FAQ article template in Confluence that I would like to access in JSD. (I can access it fine in Confluence.) When I am i...
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When a request is made from a user and processed into the open tickets for agents to view, a few seconds or even minutes afterwards there is a response from our helpdesk email to confirm that "we are...
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