Community resources
Community resources
Community resources
Jira Service Management
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How can I get data from "Time tracking" How much time did the user spend on the issue without add-on
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Can we make a group of organizations? For the main group to see the subgroup requests. There are organizations with departments. They don't have to see each other's tasks, but the leaders in the m...
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Hey Team, Is there a Jira Keyboard shortcut, that when you are in the queue you can easily switch from ticket to ticket without having to go back to the queue each time ?
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We have updated the DNS record in https://admin.atlassian.com/ and its been six days. The domain still stays unverified. If I click the "Verify domain" it pops up the same message that Domain i...
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Good morning, I am having trouble with our service desk solution in Jira SD (cloud). I have setup Email requests to be pulled from a shared mailbox. I am unable to setup mail handlers and the like d...
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How to add many organizations and clients to Jira Service Desk?
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How to send mass mail to selected customers or organisations? is there such functionality? or some kind of addition?
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how can i create link between multiple issues???
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In project settings there were "automations" and also "project automation" which is now gone i cant find the rules that was there
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Can an organization use all three in a fully integrated way? Especially software and service desk? I see some (complicated and seemingly partial) solutions for on premises hosting but nothing I coul...
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Like for accessing Jira issues I use the following: https://smart-app.atlassian.net/rest/api/2/issue/20801 (smart-app is my cloud instance name). So, for fetching from Insights which is installe...
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All of our agents use Teams. Is there a simple add-on that will allow our agents to easily send a Teams invite to the reporter of an issue? I'm envisioning having a little "Teams Invite" icon besid...
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Hi community, I'm quite new to JSD and I'm struggling to find a solution to my issue. Actually, in my workflow, there is a transition to reopen an issue (Closed >> Reopened). Be side this, I ...
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I am trying to automate an Insight project. I need the automation to look at the issue type and at the Inventory Item so that I can automatically have the quantities to be updated. To do this ...
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I have two next gen projects (let's say A and B) with identical workflows. I have created an automation that: Checks to see if an issue in project A has been transitioned Branc...
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Hi, We currently have an internal service desk project and we have permission set to "Anyone with an account on https://xyz.atlassian.net". This works great as we automatically provision accounts fr...
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So I have a couple of rules in Service Desk using Legacy Automation. One works, one doesn't. This one works fine - after 30 days in a status, it transitions and adds a comment to the issue. ...
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We need to create a process to take the email attachment from an Email Integration Alert and add it to the Incident ticket that was created for the alert. We have the API calls to add it via Se...
- Question
- cloud
- opsgenie
- servicenow
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How do I get the customer to be able to see attachments inserted by agent in the request?
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Hello! I've been trying to set up OpsGenie to work with ServiceDesk but I'm having some problems. I want to create an automation that creates an alert on OpsGenie when a ticket on ServiceDesk goes t...
- Question
- cloud
- jira
- jira-service-desk
- opsgenie
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I may chose the wrong Jira Service Desk template? How can I choose a different one?
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Hi all! I am trying to figure out why an user cannot move issues to another project. The user in project A, wants to move the issue to Project B, but Project B is not shown when I try to mo...
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There's a way in wich I can use one custom field (field type: select list cascading) and show some options depending on the request type? I mean If as customer I enter to the portal and select a req...
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Como faço para o cliente conseguir visualizar anexos inseridos em uma solicitação?
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Hi, I'm setting up automation to post to Slack and I want to post smart values for the custom fields but can't find the names of these fields. If I remember right you used to be able to go into the ...
Atlassian Community Events
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