Jira Service Management

I have a user "Jawahar" that has been given the role of Service Desk Team Member, but when I try and assign a ticket to him I get the following error. What am I missing? Thanks, Chris

• Question
• cloud
• jira-service-management

Hi, We're looking for the ability to schedule an appointment/event/meeting with the ticket reporter that would populate our personal Google Calendars. I've looked at various Google sync addons but I...

• Question
• cloud
• jira-service-management

Hello,   I am using a next gen project within Jira SM. I am attempting to see how many issues each of my agents resolved on a monthly basis but am unable to find a "resolved by" or "closed by"...

• Question
• cloud
• jira-service-management

I keep receiving errors when trying to access the Jira training module. Different errors each time. I have a Jira server deployment.

• Question
• jira-service-management
• jira-service-management-server
• server

I want to create specific resolutions for each ending status of my workflow. For example, if our CS team call a client and this client doesn't pick up the phone, I want to have a list of possible res...

• Question
• cloud
• jira-service-management

Hi, I need your help  Today I upgraded 8.14 to 8.15 and switched to HTTPS but I can no longer see the files I added. when I want to see image files errors is ; "Ouch! We can't load the imag...

• Question
• jira-service-management
• jira-service-management-server
• server

We are creating new project via API V3 and how we can pass existing project template to API so that newly created project should have same default screens

• Question
• cloud
• jira-service-management

I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...

• Article
• cloud
• jira-service-management

Our default browser is IE. We want our users receiving emails from Service Desk with the "View Issue" link to have this link open in Chrome or Edge.  Does anybody know how to do this? Thank yo...

• Question
• jira-service-management
• jira-service-management-server
• notification
• server

Hello, I got the message "At the current rate you will exceed your monthly execution limit. Upgrade your plan to increase your limit and continue automating.". 1) Where can I see my current number...

• Question
• cloud
• jira-service-management

I noticed that when a Service Management agent creates a ticket and share it with an organization, the notifications for the customers are off by default. Is there a way to change this setting and m...

• Question
• cloud
• jira-service-management

Hi   Some of my Automation rules are "doing nothing" because of this: I can remember that tick box.. but can't find it. I can see the sentence, but there is no box to tick or untick. Wh...

• Question
• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi guys,   Our customers are trying to attach files on their tickets but there is no such an option on the ticket.   On the visible fields I have the below config:   so I am ...

• Question
• cloud
• jira-service-management

I have created one test cloud instance and now i want to move a single project from test instance to paid version of cloud instance

• Question
• cloud
• jira-service-management

Hi everyone! I'm trying to build a dashboard to measure the efficiency of my team. I'd like to build a dashboard which will include the combination of the following: - Agent name - Tickets assigne...

• Question
• cloud
• jira-service-management
• report

I created a service desk for my co-workers if they need IT help. But i can't find the function that makes it able to connect the issue or problem to a EPIC of a poject. Does anyone know how this work...

• Question
• cloud
• jira-service-desk
• jira-service-management

When trying to create a dashboard that is anything else than private JIRA won't let me "create", the pop-up window to add "name", "description" and "visibility" - public, private, group, my organizat...

• Question
• jira-service-desk-cloud
• jira-service-management

Can we send SMS from Jira service management? Use case: -- Whenever an issue is created/updated related to a Customer, we would like to send an SMS to the Customer ( mobile  no provided ) from...

• Question
• jira-service-management
• jira-service-management-server
• server

any one can help how can i edit the customers portal of the service management,  the issue type that i have created has more custom fields when i create an issue, but when i want to create issu...

• Question
• cloud
• jira-service-management

We have 'Send Email' option in automation but alas what use would that be if we can't add the attachment that was also added in a comment? Has anybody solved this without using a marketplace add-on?

• Question
• cloud
• jira-service-management

Currently: When an issue is resolved we are sending customers a CSAT survey. When the users click on one of the 5 options they are immediately brought to a new page and are asked for some additional...

• Question
• cloud
• jira-service-management

We have integrated MS teams in opsgenie and it will send alerts to channels when alerts fire. The problem is I have rules set on the alerts which depending on certain conditions alerts can be held, ...

• Question
• cloud
• ms-teams
• opsgenie

Hi Guys, I was trying to install OEC on my local servers (CentOS 6.10).  I ran the following command (suggested by Installation page): sudo rpm -i opsgenie-oec-1.1.1.rhel6.x86_64.rpm and ...

• Question
• cloud
• opsgenie

I created an "IT service management" project (Issue type [System] Change) and when my costumers open the Help Center, they can't see the "Affected Services" field. Only if I add they in "USER MANAGEM...

• Question
• cloud
• jira-service-management

...() as List if (component?.any{it.name == "ABC"}) {mandatory = true} if (component?.any{it.name == "XYZ"}) {mandatory = true} if (mandatory == true) { getFieldById("attachment").setRequired(true...

• Question
• adaptavist
• behaviours
• jira-service-desk
• jira-service-management
• jira-service-management-server
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