Jira Service Management

Hello Team, I need assistance here. Based on my past question asked here, it is possible to add 2 teams in the same service project. The other team/teams can create their own issue types which can...

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• cloud
• jira-service-management

Hi Community, As I know Jira will not process emails from junk folder and only from inbox. But in the situation which I moved an email from junk back to inbox, would it be able to process that one? ...

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• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Community, My automation doesn't work when my co-agent is the customer. but in the normal customer, its pretty working.  

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• cloud
• jira-service-management

Hi Community,   How can i remove the None option to select the urgency field.

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• cloud
• jira-service-management

I am trying to calculate the SLA Success Rate using Met and Breached with the following logic.    SLA Breached = Number of tickets breached (Time to resolution breached = True) / total n...

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• cloud
• jira-service-management

I want to find out all the issues which are closed between 4-7 days.

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• cloud
• jira-service-management

How can I find all the issue which are assigned to a particular role?

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• jira-service-desk-cloud
• jira-service-management

How to find total time spent on particular transition by particular role or role member.

• Question
• cloud
• jira-service-management

I want to find out all the issues which are created by the customer from all the project in JSD.

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• jira-service-desk-cloud
• jira-service-management

I want JQL to find all the issues which are created and closed in the same month.   Thank You.

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• cloud
• jira-service-management

I am implementing Jira ITSM as new issue and change ticketing system (support) I need to learn how to track time in the application and then pull reports.

• Question
• cloud
• jira-service-management

I have a use case where a custom app (AWS) support form generates an email with a no-reply address. We would like that email to be sent in to our JSM mail handler to log a ticket, however in testing ...

• Question
• cloud
• jira-service-management

Hi I used to be able to easily move my issue types by hovering over the issue and selecting the edit icon. I now cant edit my issue type without using the 'Move' functionality. Can I ask if thi...

• Question
• jira-service-desk-cloud
• jira-service-management

Has anyone been able to successfully upload a file to an alert using powershell? If you have some sample code you could share, I would greatly appreciate it.   I've looked online for similar ...

• Question
• cloud
• opsgenie

We have a Standard Jira Service Management plan. We are looking to utilize Opsgenie not only for our Service Management projects but also add the SolarWinds Integration. (specifically, 'Solarwinds Or...

• Question
• opsgenie

When we receive a call from Opsgenie, an automated voice says you have to press a key, to accept the call. Is there a way to turn off this, so that you don't have to do this key press to accept the ...

• Question
• cloud
• opsgenie

I've made a few successful API calls using the same integration key (Get Alerts, Update Description, Add Tag), but while trying to CLOSE ALERT, I get "The remote server returned an error: (400) Bad R...

• Question
• cloud
• opsgenie

Hello how are you? I'm having trouble configuring the Jira Service Desk so that the attendant can send attachments to customers through the Help Center. Can you help me? Thanks

• Question
• cloud
• jira-service-management

This is similar to, but not quite the same as REST API for Submitting Bugs. I have a server-side application that can detect an issue that requires human intervention and want to have it submit a su...

• Question
• cloud
• jira-service-management

Trying to create a query that selects all tickets with one of my client names in the summary field.

• Question
• cloud
• jira-service-management

I am using both Jira Software and Jira Service Management in the cloud on a single site after migrating from Server.  We are starting a project to have our Salesforce CRM and Jira Service Manage...

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• cloud
• jira-service-management
• jira-software-cloud
• servicerocket

Hello, we have created two portals, but we would like one to be before the other. For example: portal/1 and portal/2, we would like to switch the project's URLs. Is there a way that this could be don...

• Question
• cloud
• jira-service-management

boa tarde estou com dificuldade na questão do campo attachment do jira, sermpre que o usuário anexo arquivos .exe ou .msi ele sobe naturalmente e porque questões de segurança  gostaria que anexa...

• Question
• cloud
• jira-service-management

Hello, my customer reported he is unable to set a profile pic for his Service Desk account. As a portal administrator i cant do that either, i cant even open his account! As an admin, if i click ...

• Question
• account
• cloud
• customer
• jira-service-management
• profile

We are currently using a Project as an IT Help-desk Ticket System.   One issue I am facing, is in order for anyone to place a ticket they need a JIRA Account, is this a proper way to utilize J...

• Question
• jira-service-desk
• customer