Requester approval

[Elizabeth Strickland]

For a new request type, we would like the requester (customer) to be able to approve or reject the successful completion of the request. They should only be able to Approve / Reject there own request.

I have been told this is not possible as Approvers need to be named within the workflow.

Do you know of a solution to this, please?

[Albert Manuel]

Hi @Elizabeth Strickland

Why don't you use the statuses from the portal for this? Like the ones that say, Escalate, Resolve this issue etc...See the image: