Using JIRA as a HelpDesk Ticket System

[Nick Gugliotti]

We are currently using a Project as an IT Help-desk Ticket System.

One issue I am facing, is in order for anyone to place a ticket they need a JIRA Account, is this a proper way to utilize JIRA as a Help-desk Ticket System?

Can someone point me in the right direction?

Thanks in advance

[Alexis Robert · Accepted solution]

Hi @Nick Gugliotti , 

what you're describing is exactly why Jira Service Management exists : it's a way to provide a portal to end users so that they can create tickets, without the need of a Jira license.

You can read more on this page : https://www.atlassian.com/software/jira/service-management

Let me know if this helps, 

--Alexis