Community resources
Community resources
Community resources
Jira Service Management
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Hi all I've been poking around for ages, and I cannot seem to find an answer. Can I delete an SLA from Jira completely? I had an SLA that I no longer need (named Manager Alert). Not nee...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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I have created a object schema and object types, for devices at customer locations all of which i have set up as objects in the object type and when a customer raises a ticket on the customer portal ...
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Hello team, I created a custom field named "Escalated To:" and assigned it to the necessary schemes. Now, how can create a list for each user that these tickets will appear? Or how to I add ...
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Hi. We are looking for a private consultant who could help us to investigate Jira Service Desk possibilities and option settings. It would be nice in Russian language but English is also ok. Pay...
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I want to make it possible for reporters to set the security level when they submit a request through the service desk portal, is this possible? I've seen a few Atlassian bug tickets/d...
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This error message pop ups. Unfortunately jira couldn't connect to the mail server. here is what the mail server said: [Authenticate Failed]invalid email credentials failed. How to fix this issue?
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I have set up several projects with own different mail accounts to separate the requests between the projects. Now I replied to an issue in project A intentionally to the mail account of project B. ...
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Where can I find the Legacy Automation after the new automation implementation? https://support.atlassian.com/jira-service-desk-cloud/docs/what-is-legacy-automation/ I had plenty of automations in ...
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I want to use OpsGenie and Statuspage to manage customer comms during an incident, but to use multiple email messages. To one set of users, I want to proactively manage notifications that they are im...
- Question
- cloud
- opsgenie
- statuspage
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Hi, is there's a way to add a field with HTTP_USER_AGENT information?
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Is there a way to configure customer satisfaction feedback to only be sent when resolving certain request types or issue types?
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Hi, we have a problem on approvals in Jira SD, when user has approved the task, it still remains Waiting for my approval. Can anyone help?
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Hi, Good day! We would like to ask why every time we send email with ticket key in the subject, it create a new ticket instead of merging or adding it to the comment. Thank you.
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How do you configure this plug-in "com.atlassian.serviceesk.servicedesk-canned-responses-plugin" in JSD with universal plugin manager 3.0.6.
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I'm looking for a best practice. I have an agent who is going on vacation. What should we do if a customer replies to one of their tickets? I rather not re-assign all the tickets to...
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We upgrade JSD to 4.13.0 and we are using Jira core 8.13.0 the custom field is read-only in the portal and we can not drop down the list. The agent can update the field in the issue after creation....
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Hello, I am attempting to connect my company slack account to a specific Jira Service Desk project. We already have 1 service desk project connected to a different slack room, so that when a service...
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I would like to have the status option for the customer to be able to reopen the request after it is resolved.
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I started using Nex Gen projects in Jira SD and I created a project with 3 request types...it seems that Jira assigned workflows to the request types but Im not sure how it determines which workflow ...
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I read the support document, and there is a section around adding statuses.....except it is only relevant if you are using the Simplified Workflow. I am not using the simplified workflow... so ...
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I created the "forward" status, but I would like to have the option to send the ticket to the queue after that.
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There are a large number of 'default' statuses offered within JSD - but I can't find definitions for them. It would be helpful to know what the 'default definitions' are as it could suggest how they...
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Hi Guys, At this moment, i have only one way to add attachments on Resolve issue using this command: !imagename.extension|thumbnail! In Jira Server i had also the possibility to directly select...
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When we moved our JIRA Service Desk portal to the new design, the Field Help on a request type on the portal went under the fields as expected but it also shortened the length across to 21 characters...
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Hi Comunity, I have a problem when I try to create a field Label in the widget, I added the field Label in Request Types and i marked it how required Yes (view image request types.png) ...
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