Jira Service Management

How can I set a Jira automation variable to empty ?  When adding a variable I have to provide a value. The current workaround is to set the value of the variable from an empty custom field. ...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management

Ok, so we are starting to use Jira Service Management. We are also using the portal as an important part to communicate with customers. But the standard view of opened tickets is not user friendly (o...

• Question
• cloud
• customer-portal
• jira-service-management

When configuring a workflow to use a multi-picker user field for approvals, the field will not appear in the list of values for "Require approval from" if the field has only specific issue type ...

• Question
• approver
• cloud
• context
• jira-service-management
• workflow

We have created a new project in Jira Service Management. It works fine and customer can create ticket and add comment through the portal. We didn't turn on the email support yet. Right now if custom...

• Question
• cloud
• jira-service-management

I cannot figure out how to trigger a ticket in my Jira Software Project when a Bug is reported in our JSM instance.    is there a step by step guide that I can use to do this ?  

• Question
• cloud
• jira-service-management

My first question on this forum. "Jira Service Management Cloud" Users of Service Management projects wish they could have an option of an Excel table in the portal and thus avoid adding attach...

• Question
• cloud
• jira-service-management

Hello, I am trying to create a custom workflow for my company service desk. The workflow is set up to where certain transitions can be made but when I click the status dropdown, I see the error "Y...

• Question
• cloud
• jira-service-management

Hello,   I'm setting up a new helpdesk for my company, I've made good progress on achieving and idea of what I want but progress is a bit frustrating at times.  The majority of it tends t...

• Question
• cloud
• jira-service-management

Google.

• Question
• cloud
• jira-service-management

We have a small project on Service Desk, but a lot of history in old tickets. I'd like to migrate to Jira Service Management. I've seen a few of the resources about getting started with ITSM projects...

• Question
• cloud
• jira-service-management

Olá! Por padrão, a integração do OpsGenie ocorre com a tabela de incidente. Possuo uma tabela customizada chamada incident_alert, e gostaria que os Alertas do OpsGenie chegassem quando eu abris...

• Question
• cloud
• opsgenie

Hi! By default, OpsGenie integration occurs with the incident table. I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, ...

• Question
• cloud
• opsgenie

Hi,  I know that JSM can do pop3/imap integration, however due to company policy I cannot use that method. What I want to do 1. Setup support@company.com that will forward email to JSM email ...

• Question
• cloud
• jira-service-management

Hello, could someone give me a hint, how I can manually order the issues in a filter? Background is - the content of the filters is used in Confluence to create a specification book. And the idea is...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there! Spent a lot of hours looking for a solution, but still can't figure it out. How can I get the keys of linked issues and put them in the custom field? I tried to do automation with one re...

• Question
• automation
• cloud
• issue-link
• jira-service-management
• jira-software

When someone mails to issue@(ourdomain), Jira will automatic make a issue for the mail that has been send to it. But there is 1 user and his mails are not being transferred to Jira. I can see his mai...

• Question
• cloud
• jira-service-management

Hello, is there any way how can I edit the internal notification? I would like to add a priority to the email notification to the notification "Request assigned". Thanks a lot Cheers Nataly

• Question
• cloud
• jira-service-management

I have site admin access but I am not able to see the project setting of the classic business projects due to this I am not able to update workflows. Previously it was visible.

• Question
• jira-service-desk-cloud
• jira-service-management

Hello. How can we search attributes of objects by attribute`s name? Example: I tried import from one obect schema to another and now every imported object have two additional attributes: 'Origin O...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

Hello, I want to add multiple teams to my opsgenie product. But I cannot see that button. I am site admin in Jira. Which permissions must I have? It looks like I have user role in opsgenie setti...

• Question
• cloud
• opsgenie

Hi Guys, I haven't found a solution to my problem yet, maybe you can help me. Our customers can select a target date when filling out a request via Jira Service Management. So far so good. However...

• Question
• cloud
• jira
• jira-service-management

I've seen articles about incoming call integration with Opsgenie i.e creating alerts based on calls, so How to set incoming call integration in Opsgenie?   Currently I've essential plan a...

• Question
• cloud
• opsgenie

Hi Team, I have recently setup JIRA service desk for our organization.   Just wanted to check if I understand the user types correctly- 1. Customers are free and do no consume a license 2. ...

• Question
• cloud
• jira-service-management

Hi all, I'm working to create automated onboarding tasks that create as new issues once an onboarding issue is submitted.  Every error on the automation notes it is ignoring a field that doesn...

• Question
• cloud
• jira-service-management

Hi guys, I want to change the customer side requests table to show requests in any status by default rather than showing only open requests. Customers sometimes need to get resources or refer back ...

• Question
• cloud
• jira-service-management