HR Service Management Project - Formidable Forms

[Kathryn Westwood]

Hi everyone

I'm trying to see if the HR project in Service Management is going to fit our needs. We're trying to create the below simple process:

Once I get passed this sticking point I've got the rest, just can't seem to wrap my head around the formidable forms creating a card with the custom issue type I've created.

Can what I need be done, or is there a work around that anyone knows?

Thanks!
Kathryn

[Mikael Sandberg · Accepted solution]

It looks like Formidable form allows you to send REST API calls, so this should be doable. Just note that the REST API for JSM only allows you to create a request, it does not allow you to update one. In order to trigger the email from JSM to the customer they have to be added to your project first.

[Mikael Sandberg]

I also saw that Formidable form integrates with Zapier, so yes this can be done since Zapier integrates with Jira.

[Kathryn Westwood]

@Mikael Sandberg you're brill! Thank you, all of the pieces have just started clicking in my head!