Problems with your import: iJra is locked for import but no import could be found

[John Allen]

URL is ultranautsextra.atlassian.net

error message: Jira is locked for import but no import could be found

Waited some time and tried uploading again but seems stuck in locked state

[Angélica Luz · Accepted solution]

Hello John,

Thank you for reaching out to Atlassian Community!

Checking the logs of your site I found some related to the following errors:

Zip size validation failed. Size = 16749856311

There are 326 extracted avatar files not mapped in database

Error validating and parsing backup data

cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a java.lang.NullPointerException at com.atlassian.jira.user.ApplicationUserImpl.builder(ApplicationUserImpl.java:351) at com.atlassian.jira.bc.dataimport.UsersEntityValidator.isConnectUser(UsersEntityValidator.java:86) at com.atlassian.jira.bc.dataimport.UsersEntityValidator.visit(UsersEntityValidator.java:66) at com.atlassian.jira.bc.dataimport.FeedbackEntityVisitorContainer.lambda$visit$0(FeedbackEntityVisitorContainer.java:22) at com.google.common.collect.ImmutableList.forEach(ImmutableList.java:406) at com.atlassian.jira.bc.dataimport.FeedbackEntityVisitorContainer.visit(FeedbackEntityVisitorContainer.java:22) at java.util.Optional.ifPresent(Optional.java:159) at com.atlassian.jira.bc.dataimport.DefaultOfbizImportHandler.lambda$startElement$3(DefaultOfbizImportHandler.java:317) at java.util.Optional.ifPresent(Optional.java:159) at com.atlassian.jira.bc.dataimport.DefaultOfbizImportHandler.startElement(DefaultOfbizImportHandler.java:317) at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source) at org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source) at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) at com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:95) at 

Usually, the errors have the “caused by”, but those errors don’t have such information.

Since you are using Cloud Free, the Storage limit is 2GB, so that’s probably why the importing is failing.

Can you create a backup without any attachments and try to import again?

Kind regards,
Angélica

[John Allen]

I need the attachments for some projects, but not others. I tried uploading sans any media with the intention of doing a selective media-only upload later but it still failed.

[Angélica Luz]

Thank you for the details, John.

I believe that the best option, in this case, is to upgrade your plan to Standard where the storage is 250GB, at least for you to import your backup. You can test the Standard plan for 14 days and then, downgrade to the Free plan again.

Please, go to admin.atlassian.com, select the Organization linked to the site you mentioned. Then, click on Products on the top, and on the left side, your site will appear. Click on it and then, on the left side, select Manage subscriptions. On this page, you can change the plan for Jira Software.

[John Allen]

I worked around it by first marking everyone but myself as inactive (to not hit the user limit)
Then selectively uploaded only the media for the project we required.