Make "No" the default answer to Share with Organization field

[DamCoder]

The option to share a service request with others in your "Organization" is great, but can we make "No" the default answer?  Then the report can decide when to share a request with their team when necessary and not have to remember to set this field to no.

[Dave Liao · Accepted solution]

@DamCoder - yes, you can.

Navigate to your global Jira Service Management configuration, then under the question "Should new requests automatically be shared with a customer's organization?", change the value to

No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise

Hope this helps!

[DamCoder]

@Dave Liao,

That changed the setup to work the way the team requested.  

Thanks for the guidance!  

[Dave Liao]

My pleasure - glad this is working for you!

[Debora Silva]

Would that be possible to mark "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise"  just for a single project?

[Debora Silva]

@DamCoder