SLA

[hristo.iliev]

Hello there,

I´d like to ask you about SLA settings for a Project. The point is that it is not just about Priority but also Urgency and Impact. I´m usually setting Priority from Project settings ->SLA -> Time to Resolution.

But not sure if I need to add Impact and Urgency from the Issue type workflow somehow.

I'll appreciate any detailed information ( step by step ) you can provide me with.

Thank you in advance,

Regards

Hristo

[hristo.iliev]

thanks a lot @Gökçe Gürsel {Appfire} 

[Gökçe Gürsel {Appfire}]

My pleasure. Can you accept my answer if it solved your issue?

[hristo.iliev]

Yes, It helped a lot

[Gökçe Gürsel {Appfire}]

Hi @hristo.iliev ,

If you want to add different SLA goals based on Severity and Urgency fields, just navigate to Project Settings >SLAs and select the SLA you want to edit. Click the ... at the right top corner and click Edit.

Then just navigate to Goals section, click + sign and add your Severity and Urgency conditions in the JQL part like this:

Then click Save. It's basically the same process as priority. 

Cheers,

Gökçe