Community resources
Community resources
Community resources
Jira Service Management
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When I create a ticket and required fields are not completed, they are automatically marked indicating that they need to be completed, but it does not do so for all mandatory fields. How can I fix t...
- Question
- cloud
- jira-service-management
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I have a custom field, date type that is required. So every time is filled wrong this is the message the customer can read "Your request could not be created. Please check the fields have been correc...
- Question
- cloud
- jira-service-management
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OpsGenie does not appear to provide any incident-level reporting out-of-the-box in the analytics section, so I am thinking of creating my own. Is there any way to export all of the incidents created...
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Hello, I work in a company that has different products that are robust, so we need to train users through different meetings, not so much because it is difficult to use but because it has many very ...
1,271 views 5 1 Deleted user April 23, 2021 -
2 scenario's: 1. mentioning the reporter does not send a notification - person which needs to be mentioned is the reporter - has site acces - is not part of JSM project - no permissions - ...
- Question
- jira-service-desk
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Dear Community, we introduced Service Management to our company and enabled users to open requests via mail, even without registration. Is there any solution for replying the customers via the conn...
- Question
- cloud
- jira-service-management
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Hi, So I need to fetch the n-th object in an Insight multi-select custom field. The below query works and gives me the correct object Key = {{issue.customfield_13099.get(0)}} However I need t...
- Question
- cloud
- jira-service-management
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Hello All, This is related to configured Organization setup for my JSD project. We set-up this organization for cross visibility of raised tickets but issue is that all members of this organization ...
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Buenas, estamos registrando un problema. Tenemos varias solicitud con estado parado, pero sin embargo salen con un tick de listo. ¿como podemos quitar ese ...
- Question
- cloud
- jira-service-management
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In the more complex requests we receive, it might be useful to refer back to an attachment added in a previous comment, either by us or the customer himself. We as agents have the option to wo...
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Dear all, I would like to get some clarification on Service management for users. We have customers C1 who create request through customer portal. From the request field we have a custom field nam...
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Is it possible to mask important details from the header? I would like to mask out, for instance IP addresses and other important matters from the header. How could I do that?
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How do i change the design of the customer portal apart from what is available on project settings? I've seen some very cool designs and i'm wondering how were they done? Extensions? How do i get the...
- Question
- cloud
- jira-service-management
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I'm posting this issue again because I'm desperate to get it solved!! We have adjusted every possible setting to get our JIRA working the way it did previously and we are desperate to get it working...
- Question
- atl-rvw
- cloud
- jira-service-management
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We have a custom field setup for a customer group code. Multiple customers can have this code, so the help desk person fills it out when they take a call and open a ticket. This is simple numbe...
- Question
- cloud
- jira-service-management
- report
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I have two type jira. one is cloud jira (actually as test) the other is server jira which is installed on my personal server. I try to link issue from JSM I hope to see issue stat...
- Question
- cloud
- jira-service-management
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Hi, We already are users of Jira at work in Melbourne and are now looking at introducing the Jira Service Management tool. Just wondering what sort of help/consultancy/demo is available from Atlassi...
- Question
- jira-service-management
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We are currently trying to use Organizations to group our customers, so that teams in each organization can see all shared issues. My question is more about managing organizations and new customer...
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I am looking for a way to have groups inside my portal groups instead of having just a bunch of portal groups.
- Question
- cloud
- jira-service-management
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We recently went live with JIRA Service Desk application for our internal requirement in our company and when users used 'Forgot your Password?" link on the login page then a default template email w...
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Solicito ajuda pois não consigo ocultar chamados da fila de solicitações após clicar em "fechar solicitação".
- Question
- cloud
- jira-service-management
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It is saying we are not licensed... But I checked our license list and JSM (formerly) JSD is up to date through 4.05.2023. What am I missing? ***Resolved*** Even the Jira Service Desk...
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How can I move a single project from Jira Software 7.13.16 server to a new instance of JIRA Service Desk 4.13.1 server
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With Jira Service Management, you can create an online portal for every service project that customers use to interact with your service team and file requests. Jira Service Management makes it sim...
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Hello I've imported our tickets into Service Management by CSV. All items came in successfully, but the status field did not seem to apply correctly. All of my closed and resolved items imported as ...
- Question
- cloud
- jira-service-management
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