Community resources
Community resources
Community resources
Jira Service Management
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* Are you able to set a Service desk without paying for a 365 user/mailbox? Cant seem to find a way to add a reply email address.
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HI, I have a object call Contract and it has a property call Customer. The customer has the name property completed. what I want is to name the Contract Object Like this {{Customer.Name}} Contract. ...
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In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients via email
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I have a bunch of Jira experience under my belt, which is helpful since I'm setting up a new Jira Service Management ITSM project. I understand what Components are but now I'm not sure whether to use...
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Hello, For these features in Incident: Automatically create an incident with incident rules Create an incident template Associate an alert with an incident Does need all users to be in the E...
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...omment_author": "null", "assignee_email_address": "null", "delayIfDoesNotExists": "true", "alias": "null", "assignee_display_name": "null", "key": "null", "-versions": [], "reporter_display_name": "null", "s...
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We are using the tool for customers to be able to create tickets through Jira Service desk. However, we have the internet locked down to certain cites. The web page displays to be able to create a ti...
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Our customers currently use Components, but we’re updating the request forms and starting to use JSM and Ops Genie. Should our customers be selecting Affected services, or Components?
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We are trying to tag or mention multiple users in a auto comment through automation rule. Step1: we created a custom user picker field Step2: copying the Userid's to user picker field...
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We have installed the OpsGenie WebHook integration with Zabbix, and the OpsGenie Edge Connector. With this, Zabbix sends alerts to OpsGenie as it should, however alerts acknowledged in OpsGenie are ...
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In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients.
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I am working on a Human Resources Onboarding automation for Jira Service Management. As HR fills out the onboarding form and places the ticket, the automation creates subtasks based on the new employ...
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Hello, I'm trying to get PingFederate authentication working with Jira. I found the following documentation: https://docs.pingidentity.com/bundle/integrations/page/gdb1563994994284.ht...
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For an open incident when the priority is increased (e.g. from P3 to P1), the responder alert will restart. In the logs of the responder alert you see this message: "Alert priority has been updated ...
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Im based in Botswana and want to certify Jira Administrator is the exam only done at testing center?
Im based in Botswana and want to certify Jira Administrator is the exam only done at testing center?
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Does anybody know, if there is a possibility within "Insight Confluence Macro" to also show connectedTickets as a column/attribute instead of clicking on the graph button to display? Thx a l...
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We need to migrate custom fields of type Asset from Insight to custom fields of type Insight objets in our instance (Jira Cloud), can you tell us the best way to do it? We can't lose the value of th...
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Hello folks, My company is considering to use the plugin Insight as CRM. We currently run our quotation management process in Jira Software successfully. The old CRM system is a swamp in Microsoft ...
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Ever since I implemented security levels on some of my request types, the automation rule that flips tickets back to Work in Progress from Waiting For Customer when the customer comments has ...
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Hi Not a regular user of Jira Admin so.... We are seeing incidents being raised by the Yammer and are arriving in the Service Desk Queue via email. How can we stop this? Cannot find where the int...
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Hi Angélica, The help center name and front page title can be translated in another language, but the Announcement subject and announcement message are greyed out when selecting another language. I...
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Hello I would like to know about the integrations in OpsGenie. We have an OpsGenie into Jira Service Management, and we want to integrate a phono call service with OpsGenie; however, we see...
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I have already created an running incoming mail to send the client a generic message that the ticket is being create. Now what I want to know is, if the client is sending me an email requestin...
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Hey guys, We always get a bunch of mails (creating Tickets) in our board. We want to prioritze incoming Mails for example through string-matching. So we would match the string in the body of the mai...
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I have two issues with Insight in the cloud: I need to set up an Insight objects Custom Field so that the Customer sees only the assets of their organization. The organization can be captured as an ...
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| January 8, 2026 3:28 PM PST | ||
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| June 18, 2025 4:57 PM PDT |