Community resources
Community resources
Community resources
Jira Service Management
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Hello, Please help me find a solution for this use case: I need to allow for employees at my company to create tickets for adding new hires to our systems. These employees don't have JIRA ac...
- Question
- cloud
- jira-service-management
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In my project configuration : email configuration OK Customers permissions : all peaople can send a email In JIRA/ADMINISTRATION/APPLICATION/JIRA SERVICE MANAGEMENT : PUBLIC INSCRIPTION ...
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Hi there A short question to all the Scriptrunner cracks out there. When using a date/time picker custom field, it is possible to chose the date and time in a calendar. On the button of that calenda...
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Is there a possibility to send a reply to sender for not imported mail(addresses)? For example: Our Jira Service Management is password protected and only by us registered user can create tickets...
- Question
- cloud
- jira-service-management
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Hi, is it possible to extend the scope of JSM to include a telephone system? The following use cases are relevant: Via a Telephony Application Programming Interface (TAPI) integration of the telep...
- Question
- telephone
- cloud
- integration
- jira-service-management
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We imported our Zendesk tickets into Jira Servicedesk, including organizations and customers, but now we find out that we have trouble sending invites to the customers. We disabled the cr...
- Question
- cloud
- invite
- jira-service-management
- notification
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Hi, I'm trying to create a code in SQL that filters all the bugs that have the status "New" and that changed from new, but it is not working. can someone please help me? the formula that i ...
- Question
- cloud
- jira-service-management
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Using JSM 4.16 on Data Center, looking for a way to have the approver provide an answer to a required field on approval. Is there a way to have a pop-up screen on approval requiring the field (via Sc...
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Hi, Is there a way of selection all issues on a page and edit in bulk an internal context field? When selecting all of them, I have these options (attach on the image) but I wonder if I coul...
- Question
- cloud
- jira-service-management
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Hi. I have a project that fields email requests from customers (e.g. customer@company.com), as well as email addresses associated with automated alerts from 3rd party services (e.g. alerts@company.co...
- Question
- cloud
- jira-service-management
- notification
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Hi, I recently got the error message "Monthly rule executions have been exceeded" for the Automation for Jira plugin. This error message came up for a single-project automation. Our instance...
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I want to add a request type to an issue when it is created. The issue is being created by Opsgenie. The problem is Opsgenie is creating ISSUES not REQUESTS. I need Opsgenie to create RE...
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there are 3 statuses to do, in progress, done If I replace to do with open Will the migration page a
regarding workflows, there are 3 statuses to do, in progress, done If I replace to do with open Will the migration page asks to migration all status or only the change status ?,this is my questi...
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Greetings, I was following the guide Hello World from Atlassian developer and when I was trying to release the plugin on my Jira Server I get the following error: [INFO] BUILD FAILURE [I...
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Hello As we have discovered, in the Jira Cloud variant the custom fields can hardly be used for assets. The integration is quite poor. Has anyone already found a workaround? Although we have creat...
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Hello Community Insight Automation Framework is no longer available in the Jira Cloud. I am aware that there is also Jira Project Automation but no triggers can be selected for Insight! How can tri...
- Question
- assets
- cloud
- insight
- jira-service-management
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sns subscription is in pending confirmation state
- Question
- opsgenie
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Hello Community In Jira Cloud, I cannot find the function for QR codes in Insight. I am also posting the official instructions, which unfortunately do not work. The fields described in it are only a...
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Hello Currently, a regular scan can be performed via Insight Discovery. However, only FileCopy and FTP are available as export variants. How can I perform a regular scan + import for Jira Cloud with...
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Dear community, We use several automation rules in our internal service desk project which are quite important. Most of them come from Atlassian provided templates. The 'automation for jira' ...
- Question
- cloud
- jira-service-management
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I have 2 email related to a JSM project. one is the default @atlassian.net and the other is a custom one, with the company's domain. in the portal. it is possible to filter according to request...
- Question
- cloud
- jira-service-management
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I am looking at Jira Service Management Cloud for my environment and I just discovered that there is a long known issue in Jira searching for terms with hyphens in them. This is a huge issue for me b...
- Question
- cloud
- jira-service-management
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We have more than just one "Done" status on our Workflow, so we need to configure the CSAT to be sent just once at the end of the process when the Issue has a Resolution and not before. Is any way t...
1,074 views 3 1 Deleted user April 23, 2021 -
Hi Team, Is there a way to add a link to site in a Customer Portal, I don't want to use that as a request type. Simply a link that should be visible at the bottom with a Link description for...
- Question
- cloud
- jira-service-management
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I know that the only interaction that a customer and an agent have after a ticket is created is through the portal in the comments section. But I want to know if there is an add on that allows the cu...
- Question
- cloud
- jira-service-management
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT |