Jira Service Management

When i create a project, i do not see the usual name, details and templates option. Instead i'm given options to choose between Kanban, Scrum or Bug.

• Question
• cloud
• jira-service-management

Mimecast is blocked some emails from JIRA: Type10020 DescriptionIP Found in RBL Informationspamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?192.174.81.121   Anyone else h...

• Question
• cloud
• jira-service-management

Notifcations Page is Blank in service management project

• Question
• cloud
• jira-service-management

Hi there  I was wondering is there any way to archiving the jira boards? As i want to move the inactive and old boards which are not being used in the archive space.

• Question
• cloud
• jira-service-management

Hi all, I have a Jira Service Desk Cloud and use it as our internal ticketing system. The customers are coming from Office 365 AD which I own. Is there a way for me to integrate the AD with JSD ...

• Question
• jira-service-desk-cloud
• jira-service-management

Necesito implementar el dominio de mi correo electronico para responder los tickets de JMS. Por ejemplo, cuando responda un ticket salga con mi dominio cac@midominio.com no con el dominio de Atlassi...

• Question
• cloud
• jira-service-management

Hello there,   A team member by accident deleted a Jira Service Management Project from our account, with all the tickets and history :(, we haven't been able to recover it.  I just revi...

• Question
• cloud
• jira-service-management

I need view all organizations registered in a project. How do I do it? In the Organizations section it does not list all, only 250 but it does not show the rest.

• Question
• cloud
• jira-service-management

By mistake I changed the type of a service desk project, and the tickets or incidents were eliminated, how can I recover them? or how do I know if there are backups?

• Question
• cloud
• jira-service-management

Hi, Problem: I'm trying to get the domain name of the reporter to be set as a label in my issues as they are created. Right now, I have a regular expression working in all of the regex testers onli...

• Question
• cloud
• jira-service-management

I and a colleague are both clearly administrators in a service management project. When I go to a queue and open an issue, I see the agent view, with all the fields on the side, etc. When he opens an...

• Question
• cloud
• jira-service-management

When an issue is created I setup a security group for confidentiality. The current assignee need to add a watcher of their group that is in the same security group.   Thank you  

• Question
• cloud
• jira-service-management

Hi there,   Is there a way to create an automation in a Kanban Project that would create 1 Epic from an email that is received from a client or  an outside source (for example from a diff...

• Question
• cloud
• jira-service-management

Any reflection on the below:   How to automatically remove a request type from a portal group? I have been trying to use the automation rules (namely: "Send a Web Request") since this can...

• Question
• cloud
• jira-service-management

Hello Everyone, Im able to authorize my Incoming Mail using OAuth2.0 but when I test the connection I get the following error  Error Unfortunately no connection was possible. Review the err...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello :)    I am trying to clone an issue from a Service Desk project to another project but I want to keep the initial requester name in the description field. Could I do that with an au...

• Question
• cloud
• jira-cloud
• jira-service-management

Hola buenas tardes, Actualmente estoy generando una incidencia en JSM y en opsgenie se genera una alerta despues de la alerta se genera un incidente en opsgine y como existe la conexion entre opsgeni...

• Question
• opsgenie

Hi, there is a way to export via API Rest or Plugin in the same format csv like web interface?

• Question

Goal This article discusses how to route incoming calls from an Incoming Call Integration in Opsgenie based on time of day. This is useful for users who may want calls coming in during certain hour...

• Article
• opsgenie

Good Day...in Jira Service Desk when a request is emailed i have 1 user that is not receiving updates.  His name appears as the reporter rather than as a email address like other users [emails a...

• Question
• cloud
• jira-service-management

Hi.  I'm new to Jira and I'm looking at setting up a couple of projects, primarily for our IT support team. We'll be purchasing the standard version once I've finished configuring everything wh...

• Question
• cloud
• jira-service-management

Hi Team, In JSM premium, is there a way to utilize Insight for multi tier categorization ( 3 level cascading - Eg. Category, Subcategory and Item). I am trying to explore the same but would like som...

• Question
• cloud
• jira-service-management

Hello, I just want to know if there will be any problem about doing a redirectig by CNAME.   It would be a redirect from "team-1582275311695.atlassian.net" to "team-1582275311695.atlassian....

• Question
• cloud
• cname
• jira-service-management

I want to send customized emails on workflow events to internal users/agents in Jira Service Management .   Followed below article , but the subject and content of email is not matching the te...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm trying to connect to Jira using python, but my python applications gets stopped after running for almost 1-2 minutes long. Basically it shows: "python.exe has stopped working" My code is as bel...

• Question
• atl-dev
• cloud
• jira-service-management