Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am automating scenario where I have put trigger condition as change of field "Sprint" if this field is changed, then it will check Linked issue and copy the Sprint field from trigger ...
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I have only the user id, email, and message - I want to create a new ticket using API.
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Hello Jira Community! I have recently installed ATLAS CRM on my Jira environment. Now i am noticing that i need to link every ticket to a customer/organization manually. I was wondering...
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I have registred luceed.atlassian.com but I can't find it now. I wish to register luceed.atlassian.com for Jira Service Management. Can you help me with this? Br, Tomislav
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Hi there We have a Jira Service Management and Jira Software instance. We have created a rule that when tickets are assigned to a certain status on Service Management it is now logged on the backlo...
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hello Team, I am very new to this tool and now want to explorer some activity by users like how they doing it. Recently we are getting few notifications like someone keeps adding other users to&nbs...
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I'm want to bulk upload images and updates of status to already created tickets - can this be done? We are using the bulk upload template to create tasks in JSM under a activity request type, ...
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We need to sync jira issues to mongodb which is deployed on AWS cloud. Is there any plugin or opensource tool which takes care of synching the jira issues into mongo db. We need both one tim...
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How can we get data from Insight Discovery to our cloud instance? How insight agent communicates to cloud instance?
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I'm using Service Desk to respond to work requests by my stakeholders and this includes the purchase of hardware, software and services. I'd like to be able to add this cost data to each ticket so th...
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Hi all I have an ITSM project and the client is requesting a weekly report to show each ticket, status etc. plus external comments which is proving very difficult. My preference wo...
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Basically when changing the status I need the time tracking to appear automatically in the screen.
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We have a 2nd group of users that we would like to give the ability to view Work Logs. We gave the group the View All Worklogs permission under the Permission Scheme used by the project. We also ha...
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Hello, I am creating a Jira project from Rest API using Python and each time when I create a project, there are two constant names and email addresses added to the project in Customers page. I tried...
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Hello, I need to know how to use the following: - Alerts - Incidents What the difference between them? Thanks, Zaid Darras Systems Administrator
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I have an issue type where its shared between 2 other projects Now I want to create a new screen scheme for one the project workaround I have done 1- copied the current scheme 2- renamed the scham...
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I have a stakeholder that wants to audit the users in an JSM Organization, but this Organization could be used across multiple projects. Is there a simpler way to pull a list of all users associated ...
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I would like to generate a report of the "count" and "type" of particular label(s), for submitted SRs. For instance, I would like to report how many SRs came in, that were related to "Training...
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Hi, i'm working in a service provider company. We have to implement a common instance of Jira SD for multiples entities that have to migrate from their onw instance in my centralized one. We alread...
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Is there a way, and how would I capture the importance of an email and assign an alert priority to it. We've routed emails coming to a team mailing list to an OpsGenie email integration ...
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Hello, in Jira Service Management Cloud Automation I need a (kind of) user condition to check whether the initiator is one of the request participants like this: If INITIATOR is any of REQUEST PART...
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Hi, The application "Traffic lights for Jira" is taking too long to install and update the license. It is also showing the error or popping up the message "Undefined Installation". Is it Atl...
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Until a few days ago, we could click the checkbox in the header of a queue to select all the items and transition them at once, but now it is grayed out. How do I correct this? We have se...
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Hi all, We have a Jira Service project currently in use and want to enable more visibility into the status of tickets. We'd like the project to send a notification to the customer when an internal n...
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I want to ensure that relevant knowledge base articles being used for issues being raised But unfortunately so far im not able see how to access the configuration of this search mechanism. Kindly ...
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