Jira Service Management

Hey Community, I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer. Is there any tips to do that please let me know

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hello everybody,   I have an issue picker field in my request form and I would like to run a JQL filter using the reporter chosen in the "Raise this request on behalf of" field.  &n...

• Question
• behaviours
• jira-service-management
• jira-service-management-server
• jql
• scriptrunner
• +1 more tag...

Hi, Is it possible to trigger approval workflow only in certain situations except when a ticket is moved to status x? Eg. Work estimation is above x then trigger approval workflow? Thanks Erika

• Question
• cloud
• jira-service-management

Hi all, I don't seem to be able to find a manual from Atlassian about "How to use the ITSM template?". What I'm looking for is like a 'best practices guide' which explains how Atlassian sees the us...

• Question
• cloud
• jira-service-management

error validating action params: types that failed validation: - [0.subAction]: expected value to equal [getFields] - [1.subAction]: expected value to equal [getIncident] - [2.subAction]: expected val...

• Question
• cloud
• jira-service-management

I want to find out all the issues which are created in one quarter. (assume from Jan to Mar)

• Question
• jira-service-desk-cloud
• jira-service-management

i have created a ticket in the name of a customer. and when he tries to open it, he is not able, it says incorrect request type.   how can i give them permisions to see the tickets created by...

• Question
• cloud
• jira-service-management

Hi Community,   How can i apply the automation for automatically close the ticket that was resolved for about 3days.   Thanks in advance.

• Question
• cloud
• jira-service-management

Our company has a number of external customers of our product. We want to use the External Service Project in Jira Service Management. Should I create 1 External Service Project for all customers or ...

• Question
• cloud
• jira-service-management

Hi Community,   My automation does work but it doesn't reach the 24 hrs to be automatically close the ticket. suddenly close after an hour?

• Question
• cloud
• jira-service-management

We are a new up-and-coming diagnostics company looking to add Jira and Agile methods to our development philosophy. Can you suggest a consultant agency to support?

• Question
• cloud
• jira-service-management

I have 2 users in a group.  while working on issue tickets 1 user can add participants while the other cannot.  Their user profiles are identical.  any reason why 1 of them can add par...

• Question
• cloud
• jira-service-management

hi, i made an import of an exported project, moving data from one jira cloud to another. this destroyed the Default Cloud Mail Server and it doesnt exist any more. i found in other threads this is...

• Question
• cloud
• jira-service-management

I have 2 office that have differents time works, that use the same request types. One office is from 8 am to 6 pm and the second is from 9 to 7. I want to set the calendar of use for each request t...

• Question
• cloud
• jira-service-management

Is it possible to run/install Jira Service Management on a disconnected/offline environment? If so, how can this be done? 

• Question
• cloud
• jira-service-management

I am having problems trying to get my new members to appear in the assignee box. I send out the invite and they accept. Nothing appears. I have to re-invite and then they show up as accepted. I have ...

• Question
• cloud
• jira-service-management

• Question
• jira-service-management
• jira-service-management-server
• server

I have 2 projects : one Jira Service Management project named CSM one Jira Software project named NALO   In the advanced issue search, I want to filter the database to keep the CSM issues ...

• Question
• cloud
• filter
• jira-service-management
• search

We have run into some issues with our Knowledge Base content which displays so well in Confluence, when displayed in Service Management, the unfathomable but hard-coded 600px-ish page width makes ima...

• Question
• cloud
• confluence
• jira-service-management

Browse Project Permission is set. Some agents have no issues. Other agents for some reason cannot @anyone in comments and cannot find other when they go to add them as watchers.   Strang...

• Question
• cloud
• jira-service-management

Hello.   We're setting up a service desk through Jira SM Cloud, and to filter out some of the tickets that might come through we've setup a knowledge base in Confluence that are related to our...

• Question
• cloud
• jira-service-management

Hello! I am having a difficult time using the Automation for JSD to work with some date time fields and plain text custom fields. We have a few date time custom fields, which is populated by a scri...

• Question
• automation
• cloud
• custom-field
• date-time
• jira-service-desk-cloud
• +1 more tag...

Hello, I am facing an issue with the dancing of fields whenever I open an issue on the portal until all the run validators' behaviors ran successfully fields keep on showing and hiding. Initially, ...

• Question
• behaviours
• cloud
• field
• jira-service-desk
• jira-service-management
• +3 more tags...

Customers at present log tickets via email or the portal. How do I turn off email so that the customer is forced to use the portal to log tickets?

• Question
• cloud
• jira-service-management

Hi, we are trying to integrate Icinga2 alerts into OpsGenie. As the infrastructure behind is quite complex, we choosed to use custom_variables to categorize hosts and services. 1) Is it possible t...

• Question
• cloud
• opsgenie